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"Great hotel. I may continue to use them in the future if they are available in my travel destination locales. Basic amenities are always available at the ground floor. Staff was friendly. Onsen was practical, but most importantly, it has an outdoor ONSEN. I only wonder if the women's ONSEN is designed differently, as they don't switch the onsen's on different days. If I did have a single complaint, it would be that they only provide (1) pillow per bed, and that the design of the pillow may not be for everyone. It's the type where the edges of the pillow have a thicker fluff anf firmness, and then towards the center of the pillow, there is a dip/concavity. I struggled to find a comfortable pillow rotation for me. Again, that's my only personal issue with the stay. "

"Great room. Very clean and comfortable. "

"Everything"

"Spectacular view, decent food and good service with a reasonable price make our stay an excellent experience. "

"房間比較大，空間足夠，地點方便，近車站。會再次選用。"

"Room I stayed had beautiful view of ski resort, but it was very quiet, also how they arranged the bathroom and toilet and wash basins was very nice to shared by two persons and with privacy. Also hotel offered very nice public bath, which I would like to recommand very highly. However, choice of food could of been wider, but all and all this place was alot better located and offed better food than other hotels I stayed at Karuizawa before."

"I’ve stayed here several times, it’s always very relaxing and enjoyable. Their service is impeccable, as always. And that‘s why I keep coming back."

"Close to JR station and outlet mall. "

"Not sure where the -ve reviews are coming from but we absolutely had a good stay here. It's not right next to the train station but close enough, 5 min walk. There is shuttle service provided to the train station (outlet) and the ski centre. For those driving EV, there is charging available."