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Crowne Plaza Toluca Lancaster by IHG

4.0 star property
Hotel in Toluca with a full-service spa and area shuttle service

Choose dates to view prices

Photo gallery for Crowne Plaza Toluca Lancaster by IHG

Restaurant
Exterior
Exterior
Point of interest
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Breakfast available
  • Parking included
  • Housekeeping
  • Air conditioning
The current price is AED 404
AED 485 total
includes taxes & fees
30 Mar - 31 Mar

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Suite, 1 Bedroom

Room amenity

Suite, 1 Bedroom

Highlights

Separate dining area
Soundproofed
Air conditioning
Bathrobes
Private bathroom
Hair dryer
Coffee/tea maker
Minibar
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Minibar, in-room safe, desk, soundproofing

Premium Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Hair dryer
Private bathroom
Coffee/tea maker
Minibar
Cable/satellite channels
Wardrobe or closet
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Low Floor)

Minibar, in-room safe, desk, soundproofing

Standard Room, 1 King Bed (Low Floor)

Highlights

Soundproofed
Air conditioning
Hair dryer
Private bathroom
Coffee/tea maker
Minibar
Cable/satellite channels
Wardrobe or closet
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Minibar, in-room safe, desk, soundproofing

Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Bathrobes
Private bathroom
Hair dryer
Coffee/tea maker
Minibar
Cable/satellite channels
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Minibar, in-room safe, desk, soundproofing

Junior Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Bathrobes
Private bathroom
Hair dryer
Coffee/tea maker
Minibar
Cable/satellite channels
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Minibar, in-room safe, desk, soundproofing

Standard Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Bathrobes
Private bathroom
Hair dryer
Coffee/tea maker
Minibar
Cable/satellite channels
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Minibar, in-room safe, desk, soundproofing

Standard Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Hair dryer
Private bathroom
Coffee/tea maker
Minibar
Cable/satellite channels
Wardrobe or closet
  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Queen Beds

Minibar, in-room safe, desk, soundproofing

Premium Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Hair dryer
Private bathroom
Coffee/tea maker
Minibar
Cable/satellite channels
Wardrobe or closet
  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub

Minibar, in-room safe, desk, soundproofing

Standard Room, 1 King Bed, Accessible Bathtub

Highlights

Soundproofed
Air conditioning
Hair dryer
Private bathroom
Coffee/tea maker
Minibar
Cable/satellite channels
Wardrobe or closet
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Minibar, in-room safe, desk, soundproofing

Suite

Highlights

Soundproofed
Air conditioning
Hair dryer
Private bathroom
Coffee/tea maker
Minibar
Cable/satellite channels
Wardrobe or closet
  • 20 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room

Standard Room | Minibar, in-room safe, desk, soundproofing

Standard Room

Highlights

Soundproofed
Air conditioning
Bathrobes
Private bathroom
Hair dryer
Coffee/tea maker
Minibar
Cable/satellite channels
  • 20 sq m
  • Sleeps 2
  • 1 Twin Bed

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includes taxes & fees
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About the neighborhood

Map
Paseo Tollocan Oriente No 750, Toluca, MEX, 52170

What's nearby

  • Plaza Sendero Toluca - 3 min drive
  • Toluca Convention and Exhibition Center - 5 min drive
  • Galerias Toluca - 5 min drive
  • Town Square Metepec - 5 min drive
  • Galerias Metepec Shopping Center - 8 min drive

Getting around

  • Toluca, Estado de Mexico (TLC-Toluca Intl.) - 13 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Fisher's - ‬7 min walk
  • ‪Tacos Pepe - ‬13 min walk
  • ‪Culichioso - ‬4 min walk
  • ‪El Chalet - ‬9 min walk

About this property

Crowne Plaza Toluca Lancaster by IHG

Upscale hotel near Galerias Metepec Shopping Center
At Crowne Plaza Toluca Lancaster by IHG, you can look forward to a grocery/convenience store, a terrace, and dry cleaning/laundry services. Treat yourself to a massage, a body treatment, or a facial at the onsite spa. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a 24-hour health club.
You'll also enjoy the following perks during your stay:
  • Free self parking
  • Buffet breakfast (surcharge), a free area shuttle, and a TV in the lobby
  • A banquet hall, a front-desk safe, and tour/ticket assistance
Room features
All 113 rooms include comforts such as 24-hour room service and air conditioning, as well as thoughtful touches like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Cable channels, coffee/tea makers, and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free area shuttle up to 10 km

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–11:30 AM: MXN 270 for adults and MXN 270 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • 24-hour health club
  • Billiards/pool table
  • Full-service spa
  • Sauna
  • Steam room

Family friendly

  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Grocery/convenience store
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (3907 square feet of space)
  • Meeting room

Outdoors

  • Terrace

Spa

  • Body treatments
  • Facials
  • Massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: MXN 800
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 800.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 270 for adults and MXN 270 for children
  • Early check-in fee: MXN 800 (subject to availability)
  • Late check-out fee: MXN 800.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Lancaster
Crowne Plaza Lancaster Hotel
Crowne Plaza Lancaster Hotel Toluca
Crowne Plaza Lancaster Toluca
Crowne Plaza Toluca
Crowne Plaza Toluca Lancaster
Lancaster Toluca
Crowne Plaza Lancaster Toluca Hotel Toluca
Crowne Plaza Toluca Lancaster Hotel

Frequently asked questions

Is Crowne Plaza Toluca Lancaster by IHG pet-friendly?

No, pets are not allowed at this property.

How much is parking at Crowne Plaza Toluca Lancaster by IHG?

Self parking is free at this property.

What time is check-in at Crowne Plaza Toluca Lancaster by IHG?

Check-in start time: 3:00 PM; Check-in end time: midnight. Early check-in is available for a fee of MXN 800 (subject to availability).

What time is check-out at Crowne Plaza Toluca Lancaster by IHG?

Check-out is at noon. Late check-out is available for MXN 800.00 (subject to availability).

Where is Crowne Plaza Toluca Lancaster by IHG located?

Located in the heart of Toluca, this spa hotel is within 3 mi (5 km) of Plaza Sendero Toluca, Toluca Convention and Exhibition Center, and San Carlos Golf Club. Town Square Metepec and Galerias Toluca are also within 6 mi (10 km).

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Crowne Plaza Toluca Lancaster by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 155 out of 259 reviews
Rating 8 - Good. 72 out of 259 reviews
Rating 6 - Okay. 12 out of 259 reviews
Rating 4 - Poor. 5 out of 259 reviews
Rating 2 - Terrible. 15 out of 259 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kurian

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 4 nights in Feb 2025

10/10 Excellent

KURIAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best staff
Stayed 4 nights in Jul 2023

8/10 Good

timothy

Liked: Cleanliness, staff & service, room comfort
Not bad
Nice big room. Comfortable.
Stayed 1 night in Mar 2024

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent service

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price, location and condition, very convenient. Thank you
Stayed 1 night in Sep 2023

8/10 Good

Archivaldo

Liked: Cleanliness, staff & service, property conditions & facilities
clen and nice
Stayed 1 night in Jun 2023

8/10 Good

ernesto

Liked: Cleanliness, staff & service, property conditions & facilities
a
Stayed 2 nights in Jun 2023

2/10 Terrible

KURIAN

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The staff was not good
Stayed 7 nights in May 2023

6/10 Okay

Dalila

Disliked: Staff & service
People at the front desk don't go above and beyond to accommodate patients. We got there earlier to check in and they made us wait until the check in time. many hours.
Stayed 1 night in Feb 2024

4/10 Poor

Gloria

Liked: Cleanliness
Disliked: Staff & service
The hotel is located next to a noisy freeway, then at one of the corners is a "sex shop", and the neighborhood felt unsafe. In addition, there were no towels in the room, and the water at the bathroom sink splashed everywhere making our clothes wet. Finally, the front desk staff was rude to us upon our arrival.

2/10 Terrible

Ariana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay at this hotel as it's the closest to my sister's home in Toluca. This time, we requested a date change from Dec 24 to Dec 25. According to Expedia, the hotel management agreed to the change without penalties and made the respective notes manually but by the time we arrived on Dec 25 at 10 pm they said they had no records of the change and the manager was not aware at all. Interestingly, their front desk person did say she received the call from Expedia and directed them to management. At this point, the hotel didn't offer any options but to make a new reservation at their current rate. Since we couldn't afford that, we drove back home two hours away, at 11 pm on Christmas. This is not the first time we have had issues with management here, a year ago $700 USD disappeared from the hotel room and the manager did not provide any support or help to find the person responsible. Be careful! Their customer service is the worst.
Stayed 1 night in Dec 2023

6/10 Okay

Marco Antonio rojas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Viejo descuidado sin ventilación
Stayed 3 nights in Nov 2024

10/10 Excellent

MARTIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente muy buena ubicacion y servicios
Stayed 2 nights in Feb 2025

8/10 Good

carmen

Liked: Cleanliness, property conditions & facilities
Mi esposo y yo fuimos a comer al restaurante del hotel eran casi las 3.00 de la tarde y no había lo que pedimos, nos sugirieron otro platillo y lo aceptamos, no antes decirles que se apresuraran por favor porque teníamos un compromiso a las 4.00 de la tarde, era cerca, pero nos tuvimos que ir, porque tardaron mucho y alcance a escuchar qué estaban descongelando la carne!!
Stayed 1 night in Feb 2025

8/10 Good

Jose Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La comida y el servicio del restaurante es excelente. Tienen dentro del hotel un cajero automático y un OXXO, lo cual me pareció muy bueno y práctico. Es un hotel bien ubicado y sus camas son extremadamente cómodas.
Stayed 1 night in Jan 2025

10/10 Excellent

jesus

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
La limpieza no fue la adecuada y olia a cigarrillo la habitación.
Stayed 1 night in Dec 2024

8/10 Good

Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

MARIA DEL PILAR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy hermoso y con grandes espacios
Stayed 1 night in Dec 2024

10/10 Excellent

Kurian

Stayed 2 nights in Nov 2024

10/10 Excellent

Melchor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

6/10 Okay

PAOLA VANESSA

Liked: Property conditions & facilities
Disliked: Cleanliness
Mala limpieza de la habitacion, no rellenan shampoo ni gel de baño y las toallas huelen a vinagre.
Stayed 4 nights in Nov 2024

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities
El servicio todo muy bien.
Stayed 1 night in Nov 2024

10/10 Excellent

Dulce

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bonita
Stayed 1 night in Oct 2024

6/10 Okay

BLANCA GORETTI

Liked: Staff & service
Disliked: Cleanliness
Cxxx
Stayed 1 night in Oct 2024

2/10 Terrible

JULIAN

Disliked: Staff & service
Políticas absurdas.
Stayed 1 night in Oct 2024