8/10 Good
sharon
8 February 2025
Liked: Cleanliness
I wasn't happy when i got to the hotel i discovered that the room i booked was adults only. I was travelling with my 13 yr old child. I paid a lot of money to expieda for the room. When i put one adult and one child in search bar the room came up i booked it. Then when i was in the hotel i was told by staff i should be using the highfloor special guests perks that come with highfloor guests. Receptionist never told me anything about breakfast sitting area i was there 2 day's before i discovered this. I tried to explain to staff but they didn't really understand me. They themselves were confused. The hotel refused to give me the room i paid for they said i had to go back to expieda to get some of my money refunded. I really didn't like the experience with plus fariones hotel 😕
sharon
Stayed 3 nights in Jan 2025