4/10 Poor
Haley D.
29 July 2024
Liked: Cleanliness
Texas City Job
We were at this location due to my husbands job. We were very disappointed with our stay. To begin with it states in the amenities that it has a hot tub, washer and dryer. It does not have a hot tub(spa whirlpool). We could not find the washer and dryer. I messaged the host but he stated that it did not say hot tub but hot water. It clearly says hot tub. He said that he would contact the house keeping and get them to unlock the access door for the washer and dryer. I explained that we were going to have to wash our towels and clothes. The next day house keeping had not shown up so I messaged the host again. He stated once again that he would contact house keeping to come unlock the door. The next day we were out of clean towels and clothes so we decided to go ahead and leave a day early. I messaged him to let him know we were leaving due to not being able to wash the towels and clothes. He stated then that access to the washer and dryer was only given to extended guests and that it was extra towels in a drawer. It was no drawer and he failed to tell me that the access to the washer and dryer was for extended guests the first two times I messaged him. I have a copy of the amenities listed and the messages to and from the host. Will be glad to post if necessary. Perhaps the host/owner should change the amenities to include no hot tub and washer/dryer access to extended guests only. Had I known this I would have stayed at another house.
Haley D.
Stayed 3 nights in Jul 2024