A garden, a library, and laundry facilities are just a few of the amenities provided at Hugo & Carter's Backpackers & Motel. Stay connected with free in-room WiFi.
Other perks include:
Free self parking
A TV in the lobby
Room features
All guestrooms at Hugo & Carter's Backpackers & Motel include amenities such as free WiFi.
Other amenities include:
Heating and daily housekeeping
Languages
English
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Free self parking on site
Limited onsite parking
Family friendly
Laundry facilities
Conveniences
Library
Guest services
Daily housekeeping
Front desk (limited hours)
Laundry facilities
Outdoors
Garden
Accessibility
This property does not have elevators
More
Communal living room
Designated smoking areas
Shared microwave
Shared refrigerator
TV in lobby
Room amenities
Bedroom
Bed sheets
Heating
Bathroom
Shower
Towels
More
Mobile key entry
Shared accommodations
Policies
Check-in
Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before 10:00 AM
Contactless check-out available
Late check-out subject to availability
Special check-in instructions
The front desk is open daily from 8:00 AM - 5:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Renovations and closures
This property is undergoing renovations from June 8 2024 to July 31 2025 (completion date subject to change).
During renovations, the hostel will make every effort to minimize noise and disturbance.
Access methods
Front desk (limited hours)
Pets
Pets not allowed
Children and extra beds
Children are welcome
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
We should mention
This property does not have elevators
Only registered guests are allowed in the guestrooms
National rating
For the benefit of our customers, we have provided a rating based on our rating system.
Property is also known as
Hugo & Carter's Backpackers & Motel Tauranga
Frequently asked questions
Is Hugo & Carter's Backpackers & Motel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hugo & Carter's Backpackers & Motel?
Self parking is free at this property.
What time is check-in at Hugo & Carter's Backpackers & Motel?
Check-in start time: 2:00 PM; Check-in end time: 8:00 PM. Late check-in is available during limited hours.
What time is check-out at Hugo & Carter's Backpackers & Motel?
Check-out is at 10:00 AM.
Where is Hugo & Carter's Backpackers & Motel located?
Located in Judea, this hostel is within 1 mi (2 km) of Huria Marae and Fernland Spa. Memorial Park and Tenpin Tauranga are also within 2 mi (3 km).
Hugo & Carter's Backpackers & Motel Reviews
Reviews
8.0
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Clean and tidy room with private bathroom and shower. One double and one single bed. A shared kitchen which had full amenities although I did not use these. A warm fire place in the shared lounge which another nice room guest added in more firewood which the warmth flowed into the dining/kitchen area. If you are looking for a simple, fuss free room for an overnight/long stay, can't go wrong here. Under 10mins drive into the city/beach/Mt Maunganui.
We stayed in a 3 bedroom room with toilet. It was basic as expected but we still found it very comfortable and very good value. The staff were friendly and welcoming. I would have no problem with staying here again.
Stewart
Stayed 2 nights in Apr 2023
4/10 Poor
Verified traveler
4 January 2023
Disliked: Staff & service, room comfort
Went out of our way to go check in and no one was available at 3pm. Multiple people queueing up to check in with no one in the office to help, even contacted the help number on the door and waited around for 20mins but no reply. Room was super hot with no fan and nearly impossible to sleep. Also had no toilet paper in our private bathroom. Only stayed there one of our 3 nights booked.
Value for the money you pay. I was very happy. Might not be for fussy people though. The number given to confirm late arrival was engaged till the afternoon. Had me worried as I was trying advise I’m late and organise receiving key late.
Used soap in shower, floor was not vacuumed and lots of dirt and dust / sticky floor. Sink was visibly dirty also.
Briar
Stayed 1 night in Jul 2022
6/10 Okay
Jeffrey
Traveled with family
28 June 2022
Disliked: Room comfort
Jeffrey
Stayed 1 night in Jun 2022
10/10 Excellent
Leeann
29 March 2022
Leeann
Stayed 1 night in Mar 2022
10/10 Excellent
Corin
Traveled with family
9 January 2022
Liked: Staff & service
Disliked: Property conditions & facilities
Found a massive cockroach in the room. Initially the overwhelming smell of what I thought was cleaning product made me happy to know the room had been cleaned but it didn't dissipate.
I liked that it was close to town the best stuff and it was big my room was great clean just need bigger parking
Shannon
Stayed 3 nights in Oct 2021
6/10 Okay
Joshua
Traveled with family and small children
26 September 2021
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
You get what you pay for and this place is perfectly adequate. There were plenty of minor faults, such as a missing lightbulb, one severely flickering lightbulb, lack of on-site parking for the number of units available. We couldn't figure out how to turn the TV on using the universal remote provided and one of the bunk beds had loose screws that made the ladder pretty wobbly. But given it's the cheapest place in town that's not overly surprising. It is nice and secluded and it's nice to be able to let the kids run on the grass outside.
Joshua
Stayed 2 nights in Sep 2021
6/10 Okay
J T
2 August 2021
Disliked: Room comfort
The mattress was hard so were the pillows, back ache and sore neck for 2 days. Had to ask for extra towels.
The unit was lovely and clean. We were only given one face cloth for a two person stay over night. The shower took a long time to reach hot and it would not mix with the cold to be able to shower. It was either scolding hot or freezing cold. The ply of the toilet paper was bad that it was hard to rip off to use it just ripped to small pieces when you touched it. The only place to sit in the unit was on the bed (no chairs). We were told it was a motel unit that we were renting for the night so we expected to have a kettle and cups and saucers with tea bags and milk. When I went to the main Kitchen they informed me that none were suppled. We were very disappointed as we paid $86.00 for one nights stay.