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"I didn't realize this was a family hotel until we got there. It was amazing. Pool on the roof, slides, bar, hot tubs, cool off pools. AMAZING view of the alps during the day. Downstairs they have a game room for kids and pool tables. And the staff was excellent. Couple of restaurants in the building. The restaurants were good, staff was friendly and the food was good. Live music was ok guy singing was terrible. "

"Close to downtown "

"Accessible to everything. Amazing personal. I would definitely come back. "

"Very near to train station (but not loud, train is end of the line so not passing through traffic). Staff were very friendly and spoke English. Easy walk to old town area and great views. Bus to the castles picks up right across the street by the train station. Room was spacious and clean. Room stayed comfortably warm in the winter. "

"We were so impressed with the staff's helpfulness, friendliness and accommodating attitude - we actually wished we had booked a longer stay. Then there is the cleanliness and comfort of the hotel that was outstanding, plus the loads of amenities we didn't even get to sample due to our enjoying the slopes in Garmish so much. And we also revelled in the Amazing food + beer and wine. All in all, we felt like royalty staying at our winter palace :)"

"Great location.. beautiful place . Hotel Staff great people."

"We booked the Alphenrose room, which has great lake view with multiple windows and a bathtub. "

"This was a truly welcoming, homely and professional hotel. We arrived early and they smiled and let us have our room with a warm welcome. Despite it being over new year and very busy around the castle they gave us a room with a birdseye view of the castle and also the beautiful horse pulled carriages some people use to get to the castle. I had been unable to get tickets to visit neuschwanstein castle before hand but they were able to get us some for the following morning and said their staff queue early for hotels patrons to get first choice on tickets. Breakfast and dinner were lovely too. The staff seemed happy and proud to be working here - as they should be. Really would recommend this lovely hotel "

"Fantastic Resort!"