We arrived at check in and the guy in reception he "couldn't find" our reservation- even claimed they didn't operate with Hotels.com...after we called hotels.com who promptly called the Hotel the reservation was miraculously found, he then told us we had not paid for the room in advance, which was not even requested at the time of booking..all lies, he had overbooked and had no room for us. He sent us off to another local hotel down the road- wow it was appalling! filthy dirty, man urinating at the tree outside, he worked there! Very elderly lady at reception, wanted to charge us €90 for the hovel of a room...took one look and left.
thankfully Hotels.com looked after us and booked us in a fabulous hotel close by, and even paid the additional charges for 3 nights of our booking. Fantastic service!