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Le MENARA KHAO LAK

5.0 star property
Luxury resort on the beach, with outdoor pool

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Photo gallery for Le MENARA KHAO LAK

View from property
View from property
View from property
Villa Garden View | Front of property - evening/night
Honeymoon Villa Beachfront | Terrace/patio

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Breakfast available
  • Laundry
  • Housekeeping
  • Air conditioning

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Honeymoon Villa Beachfront

Honeymoon Villa Beachfront | Terrace/patio

Honeymoon Villa Beachfront

Highlights

Furnished patio
Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
Smart TV
  • 90 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Bedroom Pool Villa Garden

2 Bedroom Pool Villa Garden | Terrace/patio

2 Bedroom Pool Villa Garden

Highlights

Furnished patio
Separate dining area
Separate sitting area
Individually decorated
Private pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 247 sq m
  • Sleeps 4
  • 1 King Bed and 2 Queen Beds

View all photos for 2 Bedroom Pool Villa Beachfront

2 Bedroom Pool Villa Beachfront | Premium bedding, pillowtop beds, minibar, in-room safe

2 Bedroom Pool Villa Beachfront

Highlights

Furnished patio
Separate dining area
Separate sitting area
Individually decorated
Private pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 247 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed and 2 Queen Beds

View all photos for Grand Deluxe Double

Grand Deluxe Double | View from room

Grand Deluxe Double

Highlights

Furnished patio
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Smart TV
Pillow menu
  • 73 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Deluxe Twin Bed

Grand Deluxe Twin Bed | Premium bedding, pillowtop beds, minibar, in-room safe

Grand Deluxe Twin Bed

Highlights

Furnished patio
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Smart TV
Pillow menu
  • 73 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Grand Deluxe Triple Bed

Grand Deluxe Triple Bed | Premium bedding, pillowtop beds, minibar, in-room safe

Grand Deluxe Triple Bed

Highlights

Furnished patio
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Smart TV
Pillow menu
  • 73 sq m
  • Sleeps 3
  • 3 Large Twin Beds

View all photos for Villa Garden View

Premium bedding, pillowtop beds, minibar, in-room safe

Villa Garden View

Highlights

Furnished patio
Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
  • 118 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Honeymoon Villa Garden View

Premium bedding, pillowtop beds, minibar, in-room safe

Honeymoon Villa Garden View

Highlights

Furnished patio
Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
  • 118 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Honeymoon Villa Pool View

Premium bedding, pillowtop beds, minibar, in-room safe

Honeymoon Villa Pool View

Highlights

Furnished patio
Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
  • 118 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa Pool View

Premium bedding, pillowtop beds, minibar, in-room safe

Villa Pool View

Highlights

Furnished patio
Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
  • 118 sq m
  • Sleeps 3
  • 2 Queen Beds

Similar properties

2 outdoor pools, pool umbrellas, sun loungers

Pullman Khao Lak Resort

  • On private beach
  • Pool
  • Hot Tub
  • Spa
8.6 out of 10, Excellent, (45)
The price is AED 539
AED 640 total
includes taxes & fees
30 Mar - 31 Mar
Pullman Khao Lak Resort

About the neighborhood

Map
15 Banglut beach (North Khaolak) Moo 2, Bangmuang, Takua Pa, Phangnga, 82190

What's nearby

  • Bang Sak Beach - 11 min drive - 7.5 km
  • Takuapa Hospital - 11 min drive - 8.9 km
  • Baan Nam Kem Tsunami Memorial Park - 13 min drive - 6.0 km
  • Pak Weep Beach - 16 min drive - 12.9 km
  • Laem Pakarang Beach - 21 min drive - 16.8 km

Getting around

  • Phuket Intl. Airport (HKT) - 93 min drive

Restaurants

  • ‪Nest All Day Dining - ‬14 min drive
  • ‪Coconut Joe’s - ‬14 min drive
  • ‪Grand Mercure Khao Lak Bangsak - ‬13 min drive
  • ‪ร้านอาหาร ยิ้ม ยิ้ม ชวนชิม - ‬7 min drive
  • ‪สามสีซีฟู๊ด - ‬7 min drive

About this property

Le MENARA KHAO LAK

Luxury family-friendly resort near Takuapa Hospital
Located close to Baan Nam Kem Tsunami Memorial Park, Le MENARA KHAO LAK provides a beach bar, a terrace, and a garden. With a white sand beach, sun loungers, and beach volleyball, this resort is the perfect place to soak up some sun. Indulge in aromatherapy, a hot stone massage, and a facial at THARN NATEE SPA, the onsite spa. Be sure to enjoy a meal at the two on-site restaurants. Pilates classes and fitness classes are offered at the health club; other things to do include beach yoga. In addition to a playground and a library, guests can connect to free in-room WiFi.
Other perks include:
  • An outdoor pool and a children's pool, with sun loungers and pool umbrellas
  • Free valet parking
  • Buffet breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge)
  • Babysitting (surcharge), a banquet hall, and wedding services
Room features
All 108 individually decorated rooms offer comforts such as premium bedding and furnished patios, in addition to thoughtful touches like pillow menus and laptop-compatible safes.
Extra conveniences in all rooms include:
  • Free tea bags/instant coffee and electric kettles
  • Bathrooms with rainfall showers and separate tubs/showers
  • 50-inch Smart TVs with premium channels
  • Wardrobes/closets, mini fridges, and daily housekeeping

Languages

English, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: THB 500 for adults and THB 250 for children
  • 2 restaurants
  • 1 beach bar and 1 bar
  • Room service available

Things to do

  • Fitness classes
  • Beach volleyball
  • Beach yoga
  • Bicycle rentals
  • Children's pool
  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Pilates classes
  • Playground
  • Steam room
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Children's toys
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Playground

Conveniences

  • Banquet hall
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Computer station
  • Conference space (1808 square feet)
  • Meeting room

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - hot stone
  • Massage - Thai
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Beach towels
  • Couples dining
  • Designated smoking areas (fines apply)
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 50-inch Smart TV
  • Premium channels
  • Satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free tea bags/instant coffee
  • Mini-fridge
  • Minibar

Outdoor space

  • Furnished patio

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Desk chair
  • In-room massage
  • Individually decorated
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Slippers
LIST_ALT

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for THB 2000.0 per night

Property payment types

MONETIZATION_ON

Important information

Optional extras

  • Fee for buffet breakfast: approximately THB 500 for adults and THB 250 for children
  • Airport shuttle fee: THB 6000.00 per vehicle (roundtrip, maximum occupancy 5)
  • A late check-out fee will be charged
  • Rollaway bed fee: THB 2000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available

We should mention

This property does not have elevators
Pool access available from 7 AM to 7 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 12 years old are not allowed in the spa without adult supervision

Property is also known as

MENARA NORTH KHAO LAK Khaolak Laguna Resort Takua Pa
MENARA NORTH KHAO LAK Khaolak Laguna Resort
MENARA NORTH KHAO LAK Khaolak Laguna Takua Pa
MENARA NORTH KHAO LAK Khaolak Laguna
MENARA NORTH KHAO LAK Khaolak
Le MENARA KHAO LAK
Le MENARA KHAO LAK Resort
Le MENARA KHAO LAK Takua Pa
Le MENARA KHAO LAK Resort Takua Pa
Le MENARA NORTH KHAO LAK by Khaolak Laguna

Frequently asked questions

Does Le MENARA KHAO LAK have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7 AM–7 PM.

Is Le MENARA KHAO LAK pet-friendly?

No, pets are not allowed at this property.

How much is parking at Le MENARA KHAO LAK ?

Valet parking is free at this property.

What time is check-in at Le MENARA KHAO LAK ?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Le MENARA KHAO LAK ?

Check-out is at noon. Late check-out is available for a fee.

Does Le MENARA KHAO LAK provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of THB 6000.00 per vehicle applies.

Where is Le MENARA KHAO LAK located?

Nestled on the beach, this Takua Pa resort is within 9 mi (15 km) of Baan Nam Kem Tsunami Memorial Park, Takuapa Hospital, and Wat Nikornwararam. Boat 813 and Sai Ruang Waterfall are also within 9 mi (15 km).

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Le MENARA KHAO LAK Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 17 out of 43 reviews
Rating 8 - Good. 15 out of 43 reviews
Rating 6 - Okay. 8 out of 43 reviews
Rating 4 - Poor. 2 out of 43 reviews
Rating 2 - Terrible. 1 out of 43 reviews

8.4/10

Cleanliness

7.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Chinnawit

Liked: Cleanliness, staff & service, property conditions & facilities
Lobby check in needto improve
Stayed 2 nights in May 2023

10/10 Excellent

Pangbourne James Dominic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LE MENARA’s gentle authentic charm offered the perfect retreat of comfort for us to recharge. We woke up each morning to pleasant birdsong and were welcomed by the shimmering blue of their 130m swimming pool as we enjoyed our morning swim. Whether we explored the area by foot as waves lapped at our feet, or took a scenic ride to the nearest shop or activity, LE MENARA is conveniently situated. The poolside villa we stayed at was very comfortable and spacious, always refreshed to our liking. We marvelled at the bespoke hand-painted murals which echoed the hotel’s natural surroundings, and we adored the faint happy chirping of baby sparrows outside our roof! The service is exceptional - they deliver our every request with efficiency and gentle friendly smiles. What distinguishes LE MENARA far above any standardised 5-star hotel is their attentiveness and that consistent authentic personal touch - they thoughtfully tailored every detail to our preference. If you are looking for an authentic retreat to recharge, we recommend this hotel as our top choice - for its quality, and the tranquility in the atmosphere at LE MENARA is simply magical. A very special mention to the hotel manager, Marco, who is tirelessly dedicated to the hotel. This was our 5th visit & we didn’t think it could get better, but it did! He nurtures a multicultural staff with efficiency, excellence, discipline and kindness. We enjoyed every moment!! You’re missing out if you haven’t been to this gem!
Stayed 15 nights in Sep 2023

6/10 Okay

Lonny

Liked: Cleanliness, room comfort
Ikke et 5 stjernet hotel
Det er absolut ikke et 5 stjernet hotel. Service var der ikke noget af. Restauranten havde kun buffet.
Stayed 1 night in Jan 2024

6/10 Okay

Lena

Liked: Staff & service, room comfort
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
ファシリティーはいいが、受付の対応などはいまいち。
部屋やファシリティーは綺麗で快適でした。 ただし、ホテルでの現地ツアーの申し込みや受付でのタクシーの手配など予約内容と違うBookingや時間に正確でないため、集合時間に行ってもタクシーが来てないことが多くストレス。 周辺にコンビニやスーパーなど何もなく、ホテルのレストランのメニューも同じなので4日も滞在すると飽きた。
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 Nights away
Pros: Nice property with own private beach. Rooms were clean and service was good. Cons: Lots of insects and mosquitos at night. Buffet breakfast pretty average.
Stayed 2 nights in Dec 2019

10/10 Excellent

Christian

Stayed 3 nights in Nov 2019

10/10 Excellent

Amy&James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a repeat visit for us. Le Menara is tucked away in North Khao Lak, a little away from the town centre with its own quiet strip of beach heaven. Fantastic location for those looking for a chilled getaway from the bustle of office/city life. Scenery is postcard perfect everywhere you turn. Rooms are spacious and service friendly. For swimming buffs, this one is for you, complete with an outdoors 120m pool one way (that’s more than double the usual Olympic sized pools). Imagine you’re in a lap of luxury amidst Castaway settings (that Tom Hanks movie, for those who know it), and you’re there. Even more notable is their head chef, Mana, at the hotel restaurant, L’Amore. He is an excellent chef, skilled across a range of local and international cuisines. Not only is his technique and execution world class, he consistently delivers wonderful dishes that accompany each other so well. He is also thoughtful, remembers your preferences and is very skilled at tailoring a menu to suit your palate on any given day. We have stayed at various different five- and six-star hotels around the globe and we would seriously return just to eat with him again!! If you visit, help us say a friendly hello to Mana from Amy and James please. Adore this scenic place - more so since they are now equipped with an incredible chef at their restaurant so you’d never have to venture far to get great food! P.S. As with anywhere else in Thailand, bring insect repellent!
Stayed 7 nights in Oct 2019

10/10 Excellent

Anette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is a totally relaxing place, and we felt just that. but don't expect 5 star luxury, although it has some of those attributes; beautiful rooms, lovely bathroom. other aspects like the food quality don't reflect 5 star rating.However the food etc. is more than adequate, and really it is quite a steal at the price. Staff tried their best to help at all times, although limited by the English.....this will improve with time, glad to see they employ locals.
Stayed 1 night in Jul 2019

10/10 Excellent

Eben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must visit
a Definite must for relaxing in comfort.
Stayed 6 nights in Jul 2019

8/10 Good

MareeG

Liked: Cleanliness, amenities, property conditions & facilities
Beautifully appointed rooms. Bungalow was huge & couldn’t fault it. Spotless facilities. Pool was huge & always clean. Cleaning & ground staff were very efficient. Disappointed the beach was unkept & not suitable for swimming. Food was good but could be better. Wait staff were nice but could be more proactive & have some basic English. Overall, it is a beautiful resort for pure relaxation.
Stayed 14 nights in Jun 2019

10/10 Excellent

nattavut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ช่วงเวลาพักผ่อนที่ประทับใจ
ห้องพักใหญ่กว้างขวาง สะดวกสบาย สะอาด สระว่ายน้ำยาว 100เมตร ติดชายหาด ชายหาดสะอาด ทรายนิ่ม น้ำทะเลใสบริเวณรอบข้างไม่มี โรงแรมหรือบ้านคนเลย อาหารเช้ามีคุณภาพ มีกาแฟสด บรรยากาศสงบ ผู้เข้าพักส่วนมากเป็นครอบครัว มีพวกแมลงเยอะ เพราะว่ารอบด้านโรงแรมเป็นป่า ถ้ามีโอกาศจะกลับมาพักที่นี้อีก พ่อประทับใจทุกอย่าง
Stayed 3 nights in Apr 2019

4/10 Poor

Anh

Disliked: Staff & service
Not a 5 Stars Hotel
Hotel not worth to rate 4.5 star. More like 3.5 stars
Stayed 3 nights in Apr 2019

4/10 Poor

Verified traveler

Disliked: Staff & service
Ze proberen iets van een 5*locatie voor te stellen maar daar zijn ze echt nog niet klaar voor. Personeel aan de receptie uitermate slecht. Luisteren naar je vraag of opmerking doen ze niet en ratelen gewoon hun versje op. Locatie vh hotel zeer matig t.o.v. bezienswaardigheden en andere leuke dingen. Ligt wel goed voor het strand. Om iets te doen ben je aangewezen op relatief dure taxi of bshtbusje. Weinig sfeer in het hotel. Het ziet er allemaal redelijk uit maar kijk je goed naar details, klopt er veel miet. Nee, dit is absoluut geen aanrader
Stayed 2 nights in Apr 2019

6/10 Okay

Kerstin

Disliked: Cleanliness, staff & service, property conditions & facilities
Keine 5 sterne Anlage
Sehr viele Moskitos im Zimmer,da Fenster und Türen nicht richtig abschließen.Moskitonetze über dem Bett wären hilfreich.Reinigung der Zimmer mangelhaft.Villas sind sehr geräumig und wirklich sehr großer Pool in der Anlage.
Stayed 6 nights in Mar 2019

2/10 Terrible

Verified traveler

Disliked: Property conditions & facilities
Great location, nice waiting staff who had no proper training and NO ENGLISH SPOKEN, substandard food and not a lot of it, lots of mosquitoes etc We don’t think Expedia visited the hotel otherwise would not give it a 5*ranking and such high feedback .Will not be booking Expedia holiday on the back of your ranking.
Stayed 5 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positiv: -CheckIn vor 14 Uhr, klasse bei der Hitze im März:) -sehr zuvorkommende und englisch sprechende Angestellte -tolles großes Zimmer und sauber geputzt/gepflegt!! -Mega großer Pool, direkt am Strand -Fitness ist ok, haben schon wesentlich schlechtere gehabt -bequeme große Betten!! -sauberer Strand, fast für einen allein Negativ: -sehr abgelegen (sollte einem vorher bewusst sein) Wer Ruhe sucht, ist hier absolut richtig!! TOP. Danke für die schönen Tage:)
Stayed 5 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019

6/10 Okay

Verified traveler

Disliked: Staff & service, amenities
Gestalterisch eine schöne Anlage, die aber nicht den Standard von 5 Sterne erfüllt. Der Service ist sehr schlecht (fehlende Englisch-Kenntnisse und das Auftreten sowie Erscheinungsbild des Personals lässt zu wünschen übrig) und entspricht maximal 2 Sterne.
Stayed 12 nights in Jan 2019

8/10 Good

John Guldager

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Semi
Hotellet er dejligt og ligger i rolige omgivelser, men der er ikke andet end hotellet. 30 min i bil til Khao Lak Centrum. Lækker strand og Pool. Personalet derimod er ringe. De kan ikke engelsk, smiler ikke, ingen service de kan stå 10 personer og kigge på hinanden de har ingen kendskab til servicefaget, det er en skam da hotellet har potentiale.
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solidno
Prekrasan objekt, velike komforne sobe, cisto i uredno. Prekrasan ogromni bazen, usluzno osoblje. Organizacija funkcioniranja objekta bi mogla biti i bolja za 5 zvjezdica, masaze pretjerano skupe u odnosu na kvalitetu i u odnosu na ponudu u neposrednom okruzenju. Sve u svemu jedan ugodan odmor!
Stayed 16 nights in Jan 2019

6/10 Okay

Andre

Liked: Cleanliness, room comfort
Disliked: Staff & service
5 star hotel in a 3 star package
We had three weeks’ vacation in Thailand and we stayed at the LeMenara hotel for the full time. This hotel experience where filled with dual feelings. The hotel has a nice location, more or less lonely on a ~10 km long beach. The beach were nice with comfortable sun beds on the side and the pool next to were great and no problem for the children to play and have fun in. The rooms were nice and clean and the beds were comfortable. Overall finish for the hotel feels a bit old despite the hotel is just 2 years old. Regarding food and service they have a long way to go. They don't understand what is expected from a 5 star hotel. Price and quality for food was not good. You rather walk 10 min to the competitive beach restaurants on the sides and there you get food, faster, cheaper and better. Timing was terrible, it takes 45 min - 1hour to get your lunch/dinner, you have to wait >30 min for pancaces, eggs and omelettes etc during breakfast. They forget your orders, coffea/tea was quiet often cold. We talked with management, gave feed back, with the result that the service became worse and you had to fix your own coffea/tea by yourself. Food staff didn´t know English with the consequence that orders were often wrong and you had send back the food. They really need new management for the restaurants. Service staff at the reception was helpful, great and generous. In total it's a 5 star hotel in a 3 star package
Stayed 10 nights in Dec 2018

8/10 Good

Tim

Liked: Cleanliness, property conditions & facilities, room comfort
In general a happy customer
Hotellet ligger langt fra by og seværdigheder. Hvis dit ønske er afslapning ved pool og strand, er dette et rigtig fint sted. Lækkert hotel med gode faciliteter. Eneste negativ var service i restauranten da det ofte tog alt for lang tid at få sin mad
Stayed 7 nights in Dec 2018

8/10 Good

Verified traveler

Stayed 16 nights in Dec 2018