2/10 Terrible
rita t.
7 Jun, 2024
Liked: Cleanliness
The most unresponsive Management
We checked in on 5/22/24, we saw that one of the bedrooms didn't have any electricity. we flicked lights, checked circuit board, nothing worked. we called guest services and texted too. The response was not immediate. They ask us to get in touch with local manager & said they are letting local team know, they will help.
We were 7 adults age 65+. Meanwhile with 1 bedroom out we had to see how we are going to arrange sleeping arrangement while electricity is fixed.There was one single extra mattress under bunk bed. There was no extension wire or anything which we can hookup. We decided that one will sleep on small sofa in living room, one on that extra mattress on floor. I ended up sleeping with few comforters spread on floor. We are aged 65+ & it was very inconvenient to get up from floor. Vacasa, their entire team, local team was utterly unreliable. I have developed back ache. It was my daughter’s wedding & two of us family members were suffering from back ache. It was hard to move, walk after sleeping on floor, were unable to enjoy wedding.
We called several times to local office, texted local office, but every time they did not had any update. On 3rd day a handyman came BY MISTAKE, as he was looking to repair washing machine. He was unable to fix. Next day local manager Shannon texted that she was off and since it is long weekend, they were unable to find electrician, & will fix by Tuesday. we were leaving on Monday. I am asking for refund. I am calling, texting yet noth
rita t.
Stayed 5 nights in May 2024