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Peppers The Hills Lodge

4.5 star property
Tudor Sydney hotel in Castle Hill with a full-service spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Peppers The Hills Lodge

Outdoor banquet area
Front of property - evening/night
Superior Room (Bath & Balcony) | Premium bedding, pillowtop beds, in-room safe, desk
Exterior
Garden view

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pool
  • Spa
  • Bar
  • Room service
  • Parking included
  • Housekeeping
The price is AED 381
AED 419 total
includes taxes & fees
12 Jan - 13 January 2025

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Suite (Lodge)

Suite (Lodge) | Premium bedding, pillowtop beds, in-room safe, desk

Suite (Lodge)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Separate bedroom
Premium bedding
Blackout drapes/curtains
Pillowtop bed
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room (Bath & Balcony)

Superior Room (Bath & Balcony) | Premium bedding, pillowtop beds, in-room safe, desk

Superior Room (Bath & Balcony)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Pillowtop bed
Blackout drapes/curtains
Premium bedding
Eco-friendly toiletries
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | Premium bedding, pillowtop beds, in-room safe, desk

Superior Room, 1 Queen Bed

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Pillowtop bed
Blackout drapes/curtains
Premium bedding
Eco-friendly toiletries
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, Multiple Beds

Premium Room, Multiple Beds | Premium bedding, pillowtop beds, in-room safe, desk

Premium Room, Multiple Beds

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Separate bedroom
Premium bedding
Blackout drapes/curtains
Pillowtop bed
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Premium Room, 1 Queen Bed

Premium Room, 1 Queen Bed | Premium bedding, pillowtop beds, in-room safe, desk

Premium Room, 1 Queen Bed

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Separate bedroom
Premium bedding
Blackout drapes/curtains
Pillowtop bed
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Garden

Punthill Norwest

Pool
Free WiFi
Restaurant
Air conditioning
9.0 out of 10, Wonderful, (1318)
The price is AED 318
AED 350 total
includes taxes & fees
16 Jan - 17 January 2025
Punthill Norwest

About the neighborhood

Map
1 Salisbury Rd (Cnr Windsor Rd), Castle Hill, NSW, 2154

What's nearby

  • Norwest Business Park - 1 min walk
  • Hillsong Church - 19 min walk
  • Bella Vista Farm - 3 min drive
  • Norwest Private Hospital - 5 min drive
  • Westmead Hospital - 13 min drive

Getting around

  • Sydney Marayong Station - 8 min drive
  • Norwest Station - 15 min walk
  • Sydney Airport (SYD) - 53 min drive

Restaurants

  • ‪Castle Hill Tavern - ‬8 min walk
  • ‪Whispers Restaurant - ‬8 min walk
  • ‪Beanmeister Cafe - ‬9 min walk
  • ‪Subway - ‬10 min walk
  • ‪Il Lago - ‬14 min walk

About this property

Peppers The Hills Lodge

Luxury hotel located in Castle Hill
You can look forward to an adjacent golf course, a terrace, and a garden at Peppers The Hills Lodge. Treat yourself to a deep-tissue massage, a body scrub, or a facial at the onsite spa. The on-site restaurant, Nobles Restaurant and Bar, offers breakfast, dinner, and kids' meals. Free in-room WiFi, with speed of 25+ Mbps, is available to all guests, along with dry cleaning/laundry services and a bar.
You'll also find perks like:
  • A seasonal outdoor pool with sun loungers
  • Free self parking
  • Cooked-to-order breakfast (surcharge), express check-out, and a banquet hall
  • Luggage storage, wedding services, and laundry services
  • Guest reviews say great things about the helpful staff
Room features
All 97 rooms include comforts such as premium bedding and laptop-compatible safes, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning.
Extra amenities include:
  • Pillowtop mattresses and cribs/infant beds (surcharge)
  • Bathrooms with eco-friendly toiletries and showers
  • 55-inch LCD TVs with premium channels
  • Wardrobes/closets, refrigerators, and free tea bags/instant coffee

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends: AUD 15-50 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Nobles Restaurant and Bar

Things to do

  • Fitness center
  • Full-service spa
  • Seasonal outdoor pool

Family friendly

  • Cribs/infant beds (surcharge)
  • Laundry facilities
  • Refrigerator
  • Seasonal outdoor pool

Conveniences

  • Banquet hall
  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Wedding services

Business services

  • Conference center (1938 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool sun loungers
  • Terrace

Spa

  • 7 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Swedish
  • Massage/treatment rooms
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soda bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Cribs/infant beds (surcharge)
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 55-inch LCD TV
  • Cable/satellite channels
  • Premium channels

Food and drink

  • Electric kettle
  • Free tea bags/instant coffee
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are available for AUD 20.0 per night

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 15 to 50 per person
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 20.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available

We should mention

The seasonal pool will be open from October to March
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Children under 12 years old are not allowed in the swimming pool without adult supervision

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Grand Mercure Hills
Grand Mercure Hills Castle Hill
Grand Mercure Hills Lodge
Grand Mercure Hills Lodge Castle Hill
Hills Lodge Grand Mercure
Mercure Hills Lodge
Mercure Lodge

Frequently asked questions

Does Peppers The Hills Lodge have a pool?

Yes, this property has a seasonal outdoor pool.

Is Peppers The Hills Lodge pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Peppers The Hills Lodge?

Self parking is free at this property.

What time is check-in at Peppers The Hills Lodge?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM.

What time is check-out at Peppers The Hills Lodge?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Peppers The Hills Lodge located?

Located in Castle Hill, this luxury hotel is within a 10-minute walk of Norwest Business Park and Hills Super Centre. Castle Hill Country Club and Hillsong Church are also within 1 mi (2 km). Norwest Station is 15 minutes by foot and Hills Showground Station is 23 minutes.

Peppers The Hills Lodge Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 591 out of 899 reviews" "
Rating 8 - Good. 240 out of 899 reviews" "
Rating 6 - Okay. 52 out of 899 reviews" "
Rating 4 - Poor. 7 out of 899 reviews" "
Rating 2 - Terrible. 9 out of 899 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Imogen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Jennifer

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I stayed at the Hills Lodge partly for a work function at Norwest Business Park. The hotel is quaint and the room was okay, very clean but well and truly outdated. The service was absolutely disappointing. Ordered room service for a late breakfast and after an hour, I called to see where it was and was told it was missed because they were so busy. I decided to walk up and then eat at the restaurant, which was almost entirely empty and I wasn’t allowed to sit down at a table at the restaurant as I wasn’t having high tea and had to eat by the bar with only lounge chairs, even though there were at least 10 empty tables! I declined and found myself a restaurant down the road. Staff were always polite, just terribly unhelpful.
Stayed 2 nights in Nov 2024

10/10 Excellent

Zoe Samantha

Traveled with group
Such a lovely and suburban hotel. The staff are friendly and welcoming and makes sure our stay in Sydney was comfortable. Would recommend!
Stayed 1 night in Nov 2024

10/10 Excellent

Ann Stacia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property.....convenient, clean, spacious rooms, welcoming staff.
Stayed 1 night in Oct 2024

8/10 Good

Maureen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area
Stayed 2 nights in Sep 2024

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Buffet breakfast could be better
Stayed 1 night in Oct 2024

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Amanda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
convenient location for the duration of stay. A bit noisy with functions. Clean rooms and great size bathroom and shower.
Stayed 2 nights in Sep 2024

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable room and my request was met excellent service
Stayed 1 night in Aug 2024

10/10 Excellent

Jayden, North Ryde

Liked: Cleanliness, staff & service, property conditions & facilities
Big room, great breakfast. Perfect for work trip/ overnighter
Stayed 1 night in Aug 2024

10/10 Excellent

Dana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable, well presented, spacious rooms & friendly, helpful staff
Stayed 2 nights in Sep 2024

10/10 Excellent

Nishant

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for the second time. Very clean properly, well kept rooms, spacious bathroom and comfortable bed. Ample parking space for free. Good restaurant for breakfast and a bar for relaxing at night.
Stayed 1 night in Aug 2024

10/10 Excellent

Martin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay
Stayed 1 night in Aug 2024

10/10 Excellent

Craig

Traveled with partner
Liked: Property conditions & facilities
The accommodation was great- clean and spacious. It was quiet, making our stay peaceful. Even though we could only have room service, the food was delicious.
Stayed 1 night in Jul 2024

10/10 Excellent

Tracey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All of the staff were such a delight.
Stayed 4 nights in Jul 2024

10/10 Excellent

Cassandra

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Felt clean!
Stayed 1 night in Jul 2024

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific venue with excellent rooms.
Stayed 1 night in Jul 2024

8/10 Good

Diana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was clean and quiet. Room and bed comfortable. The staff were helpful, nice and friendly.
Stayed 2 nights in Jun 2024

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and large rooms! Staff lovely . Restaurant food amazing. Parking and electric car charging stations
Stayed 3 nights in Jun 2024

10/10 Excellent

Terrence

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great place to stay, staff are very friendly and helpful. Jackie in the restaurant is super efficient, well organised and dedicated to everyone's needs.
Stayed 2 nights in Jun 2024

10/10 Excellent

Matt

Stayed 1 night in Jun 2024

10/10 Excellent

Kylie

Stayed 1 night in May 2024

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice surrounds and the rooms are always very comfortable
Stayed 1 night in Jun 2024

10/10 Excellent

Lee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay - gardens lovely - staff very helpful - very enjoyable overall
Stayed 2 nights in May 2024