6/10 Okay
Alex R.
3 September 2024
Disliked: Cleanliness
Overall very disappointed!
When we arrived to check in at the allocated time of 2pm we were unable to get in as the cleaners had only just arrived which meant we had to wait out the front for an hour before we could get in.
Once we were in and had a look around the place that's when things turned bad.... there was a musky smell throughout the whole house, the bath tub was duct taped to try and stop water leaking (which it did not stop) we had no bathmats to soak up the water and the kicker was when we went to use the bathrooms and the second toilet did not flush. Not only did the toilet not flush but someone before us has used the toilet and left it there. When messaged the host her response was I know of the issues as the cleaner just told me and I asked him to leave a bucket.
As a group of friends staying in this place - we were not using a bucket to flush the toilet and I advised her I was not cleaning up someone else mess that was already in the toilet.
She did send someone to flush the water down the toilet and said she would try and get a plumber as soon as possible. Between Friday and Sunday there was no plumber in sight and very little communication about a plumber coming to fix the issue.
On Sunday morning when our checkout is listed for 10am a cleaner turns up to clean at 8:30am and wants to know why we were still there and tried to pressure us to leave early. We were nowhere near ready to leave and we told her to come back at 10am.
Overall very disappointed!
Alex R.
Stayed 2 nights in Aug 2024