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The Westin Surabaya

5.0 star property
Luxury Surabaya hotel connected to the convention center, a quick walk to Pakuwon Mall

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Westin Surabaya

Lobby
3 outdoor pools
Serves lunch, dinner, and happy hour
Lobby
3 outdoor pools

Reviews

10 out of 10

Exceptional

Popular amenities

  • Pool
  • Bar
  • Spa
  • Parking available
  • Gym
  • Breakfast available
The price is AED 429
AED 520 total
includes taxes & fees
12 Jan - 13 January 2025

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down comforters, Select Comfort beds

Deluxe Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, Non Smoking

Grand Suite, 1 King Bed, Non Smoking | Hypo-allergenic bedding, down comforters, Select Comfort beds

Grand Suite, 1 King Bed, Non Smoking

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Mini-fridge
Dining table
  • 96 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | Hypo-allergenic bedding, down comforters, Select Comfort beds

Junior Suite, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Mini-fridge
Free minibar items
LCD TV
Hypo-allergenic bedding
  • 46 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking

Hypo-allergenic bedding, down comforters, Select Comfort beds

Deluxe Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Suite, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down comforters, Select Comfort beds

Club Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Mini-fridge
Free minibar items
LCD TV
  • 78 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down comforters, Select Comfort beds

Club Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Mini-fridge
Free minibar items
LCD TV
Hypo-allergenic bedding
  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Non Smoking

Hypo-allergenic bedding, down comforters, Select Comfort beds

Club Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Mini-fridge
Free minibar items
LCD TV
Hypo-allergenic bedding
  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

Similar properties

Exterior

Four Points by Sheraton Surabaya, Pakuwon Indah

Pool
Kids pool
Parking included
Free WiFi
9.6 out of 10, Exceptional, (150)
The price is AED 267
AED 323 total
includes taxes & fees
5 Jan - 6 January 2025
Four Points by Sheraton Surabaya, Pakuwon Indah

About the neighborhood

Map
Pakuwon Mall Jl Puncak Indah L, Surabaya, 60216

What's nearby

  • Pakuwon Trade Center - 7 min walk - 0.7 km
  • Pakuwon Mall - 9 min walk - 0.8 km
  • Surabaya Zoo - 8 min drive - 8.1 km
  • Tunjungan Plaza - 13 min drive - 11.9 km
  • Grand City Surabaya - 13 min drive - 13.1 km

Getting around

  • Margorejo Station - 11 min drive
  • Tandes Station - 19 min drive
  • Surabaya (SUB-Juanda) - 43 min drive

Restaurants

  • ‪Fusia Special Nasi Timbel - ‬9 min walk
  • ‪Tom Sushi - ‬9 min walk
  • ‪X.O Suki - ‬9 min walk
  • ‪Bambu Traditional Food Court - ‬7 min walk
  • ‪Wok Noodle - ‬9 min walk

About this property

The Westin Surabaya

Luxury family-friendly hotel near Pakuwon Mall
Located close to Surabaya Zoo and Royal Plaza Surabaya, The Westin Surabaya provides an adjacent golf course, a shopping mall on site, and a playground. Get out on the links at this hotel and enjoy amenities such as a driving range, golf lessons, and a golf pro shop. Indulge in a massage, reflexology, and a body scrub at the onsite spa. The on-site Asian cuisine restaurant, Magnolia, offers breakfast, brunch, lunch, dinner, and kids' meals. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
You'll also enjoy perks such as:
  • 3 outdoor pools and a children's pool
  • Buffet breakfast (surcharge), bike rentals, and valet parking (surcharge)
  • A roundtrip airport shuttle (surcharge), an elevator, and tour/ticket assistance
  • Luggage storage, a ballroom, and a computer station
Room features
All 204 rooms have comforts such as 24-hour room service and pillow menus, as well as thoughtful touches like air conditioning and bathrobes.
Other amenities include:
  • Recycling and LED light bulbs
  • Free toiletries and hair dryers
  • 55-inch LCD TVs with cable channels
  • Wardrobes/closets, mini fridges, and free infant beds

Languages

Chinese (Mandarin), English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured covered self parking on site (IDR 100000 per stay)
  • Valet parking on site (IDR 150000 per stay)
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:00 AM: IDR 408000 for adults and IDR 204000 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Magnolia
  • Sky Lounge

Things to do

  • 24-hour fitness center
  • 3 outdoor pools
  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Golf driving range
  • Playground
  • Shopping mall

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cribs/infant beds
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Rollaway/extra beds (surcharge)

Conveniences

  • Ballroom
  • Banquet hall
  • Elevator
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Golf caddy
  • Golf cart
  • Golf clubs
  • Golf lessions with a pro
  • Golf pro shop
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station
  • Conference center (89082 square feet of space)
  • Meeting rooms - 20

Outdoors

  • Outdoor furniture
  • Vegetable garden

Spa

  • 4 treatment rooms
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage/treatment rooms
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Braille signage
  • Elevator
  • Elevator door width (inches): 55
  • Height-adjustable showerhead
  • Lever door handles
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • 3 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant

More

  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra beds (surcharge)
  • Select Comfort bed

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 55-inch LCD TV
  • Cable channels

Food and drink

  • Free bottled water
  • Local meal delivery service
  • Mini-fridge

More

  • Connecting rooms available
  • Energy-saving switches
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 874000.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 408000 for adults and IDR 204000 for children
  • Airport shuttle fee: IDR 490000 per vehicle (one-way, maximum occupancy 5)
  • Covered self parking fee: IDR 100000 per stay
  • Valet parking fee: IDR 150000 per stay
  • Rollaway bed fee: IDR 874000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

The Westin Surabaya Hotel
The Westin Surabaya Surabaya
The Westin Surabaya Hotel Surabaya

Frequently asked questions

Does The Westin Surabaya have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

Is The Westin Surabaya pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Westin Surabaya?

Self parking is available for IDR 100000 per stay. Valet parking is available for IDR 150000 per stay.

What time is check-in at The Westin Surabaya?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at The Westin Surabaya?

Check-out is at noon.

Does The Westin Surabaya provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 490000 per vehicle applies.

Where is The Westin Surabaya located?

This family-friendly Surabaya hotel is located in the entertainment district, 0.5 mi (0.8 km) from Pakuwon Mall, and within 9 mi (15 km) of Surabaya Zoo and Tunjungan Plaza. Royal Plaza Surabaya and Surabaya Plaza Shopping Mall are also within 9 mi (15 km).

The Westin Surabaya Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 35 out of 37 reviews" "
Rating 8 - Good. 2 out of 37 reviews" "
Rating 6 - Okay. 0 out of 37 reviews" "
Rating 4 - Poor. 0 out of 37 reviews" "
Rating 2 - Terrible. 0 out of 37 reviews" "

10/10

Cleanliness

10/10

Staff & service

9.4/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Cynthia

Business traveler
Liked: Cleanliness, property conditions & facilities
Very beautiful hotel. Upscale and classy. The rooms were big, clean and very modern. I highly recommend, even though I have one complaint and that's their menu prices, way overpriced. Other than that it is a nice property and I would stay there again.
Stayed 1 night in Dec 2024

10/10 Excellent

Pac

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great, clean and spacious. The staff are friendly and welcoming too. Will definitely be my top choice to stay at whenever I go to Surabaya.
Stayed 1 night in Oct 2024

10/10 Excellent

yong seng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Chee Yoon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location with hotel situated next to shopping mall. Excellent service provided by hotel staff.
Stayed 2 nights in Jul 2024

10/10 Excellent

Shane

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property exceeded my expectations even for the Westin brand. I was thoroughly pleased. I even had the red carpet rolled out although it was actually for the president lol.
Stayed 1 night in Jul 2024

10/10 Excellent

Hayden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay at the Westin Surabaya. Excellent staff and very attentive service. Club lounge on the 39th floor was perfect for team meetings and a great place for a meal or drink. We look forward to visiting the property again.
Stayed 3 nights in May 2024

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing hotel to stay with very clean room and hallways. The room was also quiet from noise outside.
Stayed 2 nights in Nov 2023

10/10 Excellent

Ismail

Stayed 1 night in Sep 2023

10/10 Excellent

Wonhae

Stayed 2 nights in Aug 2023

10/10 Excellent

Sébastien

Stayed 3 nights in Aug 2023

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Syafiq

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the best hotel in Surabaya. The hotel is located in a mall. The staff are friendly and attentive. The food is fantastic. They also have one of the best spa in Surabaya. Will definitely stay here again!

10/10 Excellent

jin

Liked: Staff & service, amenities, property conditions & facilities
excelent
Stayed 1 night in Jul 2023

8/10 Good

Edward

Stayed 2 nights in Mar 2023

10/10 Excellent

Stephani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
We enjoyed our 3 night stay in The Westin hotel. It’s a nice hotel, nice location and most of all the staff are very friendly especially Patrice who works at the front office..
Stayed 3 nights in Jun 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent level of service
All staff were very attentive, helpful, and friendly. I initially booked the twin room but later when checking in, I found out that only the deluxe king bed size room have the bath tub. The Receptionist helped me to change the room without a fuzz. So thoughtful. They also provided a complimentary fruit basket in the room. Lovely gesture. I enjoyed my stay and will stay here again next time.
Stayed 1 night in Apr 2022

10/10 Excellent

Oey Gery

Stayed 1 night in Apr 2022

10/10 Excellent

Ing

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service Nice room
Stayed 1 night in Jan 2022

10/10 Excellent

Ing

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Stayed 1 night in Jan 2022

10/10 Excellent

Irvan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Nice Hotel with very helpfull staff
Stayed 1 night in Oct 2021

10/10 Excellent

TAUFAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best five star hotel in Surabaya
Westin Surabaya is one of the best five star hotel I’ve ever stayed in. The room is spacious, modern luxury and clean. The bathroom is awesome. All staff are very helpful and friendly. The breakfast is fabulous with wide range of menu. Definitely will come again.
Stayed 2 nights in Jun 2021

10/10 Excellent

LIN

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Po Lung

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024