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Shangri-La Surabaya

5.0 star property
Luxury hotel with 5 restaurants and a full-service spa

Choose dates to view prices

Photo gallery for Shangri-La Surabaya

Outdoor pool, open 6:00 AM to 8:00 PM, free cabanas, pool umbrellas
5 restaurants, breakfast served
Outdoor pool, open 6:00 AM to 8:00 PM, free cabanas, pool umbrellas
Hypo-allergenic bedding, in-room safe, desk, blackout drapes
Nightclub

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Pool
  • Bar
  • Parking available
  • Spa
  • Parking included
The current price is AED 241
AED 291 total
includes taxes & fees
22 Mar - 23 Mar

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Horizon Club Executive 1 King

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Horizon Club Executive 1 King

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
Free minibar items
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 49 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Executive Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
Free minibar items
Smart TV
  • 84 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Private bathroom
  • 35 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Private bathroom
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Executive Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
  • 49 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Club Deluxe 1 King

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Horizon Club Deluxe 1 King

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
Free minibar items
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Suite

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Executive Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Horizon Club Deluxe King Room Non smoking

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Horizon Club Deluxe King Room Non smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room Non smoking

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Twin Room Non smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe King Room Non smoking

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe King Room Non smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Executive Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Horizon Club Executive Room

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Horizon Club Executive Room

  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Club Executive Room Non smoking

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Horizon Club Executive Room Non smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Horizon Club Deluxe Twin Room

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Horizon Club Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Horizon Club Deluxe Room

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Horizon Club Deluxe Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Residence Suite

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Residence Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Bali Suite

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Bali Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Presidential Suite

  • Sleeps 2
  • 1 King Bed

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Exterior

Doubletree By Hilton Surabaya

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9.4 out of 10, Exceptional, 86 reviews
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About the neighborhood

Map
JL. May. Jend. Sungkono 120, Surabaya, East Java, 60256

What's nearby

  • Surabaya Zoo - 2 min drive - 2.2 km
  • Surabaya Town Square - 3 min drive - 2.2 km
  • Surabaya Plaza Shopping Mall - 6 min drive - 6.2 km
  • Tunjungan Plaza - 7 min drive - 6.1 km
  • Pakuwon Mall - 8 min drive - 6.7 km

Getting around

  • Margorejo Station - 5 min drive
  • Surabaya Pasar Turi Station - 17 min drive
  • Surabaya (SUB-Juanda) - 36 min drive

Restaurants

  • ‪Rumah Makan Ramayana - ‬7 min walk
  • ‪The Cafe - ‬10 min walk
  • ‪Citilites Sky Club & Bistro - ‬9 min walk
  • ‪Jamoo Restaurant - ‬1 min walk
  • ‪Mandarin Restaurant - ‬13 min walk

About this property

Shangri-La Surabaya

Luxury family-friendly hotel near Tunjungan Plaza
Consider a stay at Shangri-La Surabaya and take advantage of a nightclub, a poolside bar, and a terrace. Treat yourself to reflexology, a Swedish massage, or aromatherapy at the onsite spa. Be sure to enjoy a meal at the 5 on-site restaurants, including breakfast, lunch, and dinner. Yoga classes are offered at the health club; the property also has a coffee shop/cafe, a garden, and a playground. Stay connected with free in-room WiFi, and guests can find other amenities such as a hair salon and dry cleaning/laundry services.
You'll also enjoy the following perks during your stay:
  • An outdoor pool and a children's pool, with a waterslide, free cabanas, and sun loungers
  • Free self parking, plus valet parking (surcharge)
  • Limo/town car service, buffet breakfast (surcharge), and 3 outdoor tennis courts
  • An electric car charging station, express check-out, and express check-in
Room features
All 368 rooms have comforts such as 24-hour room service and air conditioning, as well as perks like late night room service and free WiFi.
Other amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and bidets
  • 49-inch Smart TVs with premium channels
  • Refrigerators, free tea bags/instant coffee, and electric kettles

Languages

English, Indonesian

Similar properties

Exterior

Doubletree By Hilton Surabaya

  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
9.4 out of 10, Exceptional, 86 reviews
The price is AED 209
AED 252 total
includes taxes & fees
22 Mar - 23 Mar
Doubletree By Hilton Surabaya

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Valet parking on site (USD 5 per day)
  • Limited onsite parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Free area shuttle
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee weekdays 6:00 AM–10:00 AM: USD 24.63 per person
  • 5 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • JAMOO
  • Nishimura
  • Sapore Osteria
  • Shang Palace
  • Desperados Bar & Grill

Things to do

  • 3 outdoor tennis courts
  • Children's pool
  • Fitness center
  • Full-service spa
  • Lifeguards on site
  • Nightclub
  • Outdoor pool
  • Playground
  • Sauna
  • Hot tub
  • Steam room
  • Tennis
  • Yoga classes

Family friendly

  • Children's games
  • Children's pool
  • Free area shuttle
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Refrigerator
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center (17255 square feet of space)
  • Meeting rooms - 14

Outdoors

  • Free pool cabanas
  • Garden
  • Lifeguards on site
  • Picnic area
  • Pool sun loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - hot stone
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • In-room accessibility
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways
  • Wheelchairs available on site

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture & ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soda bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bidet
  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 49-inch Smart TV
  • Cable channels
  • Premium channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Free tea bags/instant coffee
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • In-room massage
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Restaurant dining guide
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service
  • Water-efficient showers only
LIST_ALT

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 17

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

The check-in location differs from the property location; go to: [Horizon Lounge for Horizon Guests]
Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 450000.0 per night
Cribs (infant beds) are not available

Property payment types

MONETIZATION_ON

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 24.63 per person
  • Valet parking fee: USD 5 per day
  • Rollaway bed fee: USD 450000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Pool access available from 6:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Shangri-la Surabaya
Shangri-la Hotel Surabaya
Shangri-la Surabaya
Shangri-la Surabaya Hotel
Surabaya Shangri-la
Surabaya Shangri-la Hotel
Shangri La Surabaya
Shangri-La Hotel Surabaya Java
Surabaya Shangri La
Shangri-La Surabaya Hotel
Shangri la Hotel Surabaya
Shangri-La Surabaya Surabaya
Shangri-La Surabaya Hotel Surabaya

Frequently asked questions

Does Shangri-La Surabaya have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 6:00 AM–8:00 PM.

How much does it cost to stay at Shangri-La Surabaya?

As of 15 March 2025, prices found for a 1-night stay for 2 adults at Shangri-La Surabaya on 21 March 2025 start from $78.41, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Shangri-La Surabaya pet-friendly?

No, pets are not allowed at this property.

How much is parking at Shangri-La Surabaya?

Self parking is free at this property.

What time is check-in at Shangri-La Surabaya?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at Shangri-La Surabaya?

Check-out is at noon.

Where is Shangri-La Surabaya located?

This family-friendly Surabaya hotel is located in the business district, within 1 mi (2 km) of Ciputra World Mall and Al-Akbar Mosque. Surabaya Zoo and Surabaya Town Square are also within 2 mi (3 km).

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Shangri-La Surabaya Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 114 out of 221 reviews
Rating 8 - Good. 77 out of 221 reviews
Rating 6 - Okay. 21 out of 221 reviews
Rating 4 - Poor. 5 out of 221 reviews
Rating 2 - Terrible. 4 out of 221 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Santiago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and great service
Stayed 7 nights in Aug 2024

10/10 Excellent

yutaka

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very kind and smiling
Stayed 4 nights in Oct 2024

10/10 Excellent

Keld

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is just wonderful, i have come here many years and always look forward to come back.
Stayed 3 nights in Aug 2024

10/10 Excellent

Nickol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are excellent, the property is beautiful, the pool is very nice and there are 4 places to eat inside the hotel. The breakfast buffet is very nice with a wide variety of options. I would stay here again.
Stayed 2 nights in Nov 2023

6/10 Okay

Jeffrey

Service was slow or non existant around the pool, where i spent most of my time.
Stayed 2 nights in Jan 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really recommendable
Shangri-La Surabaya is really recommendable. Nice hotel with excellent service.
Stayed 4 nights in Jun 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming hotel. Clean, spacious and wonderful staff. Food is good with plenty if choice for everyone. The gym is a bit dated but has enough equipment. Calm atmosphere all around.
Stayed 1 night in Mar 2024

8/10 Good

Norman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are fabulous, hotel is aging a bit But overall it’s good ambiance and value for Surabaya
Stayed 1 night in Sep 2023

10/10 Excellent

Peng Eng Peter

Refurbished rooms are great!
The refurbished rooms are very well done. Spacious and thoughtfully designed. The club lounge had creative and tasty canapes and the wine selection was very pleasant. Thanks to Mr Eric at Bumbu for his kind hospitality. I generally felt very welcomed and attended to at Shangri-La Surabaya. Thank you.
Stayed 2 nights in Dec 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
As it was only for one night, no detailed report possible. However, the food in the italian restaurant was very tasty.
Stayed 1 night in Apr 2023

8/10 Good

Sam

Stayed 2 nights in Jan 2025

2/10 Terrible

Faisal

Stayed 1 night in Nov 2024

10/10 Excellent

Sugeng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sempurna
Stayed 1 night in Oct 2024

6/10 Okay

Yukishige

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

YS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Andrew

Stayed 1 night in Jul 2024

8/10 Good

Thatcher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

2/10 Terrible

Glorianne

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Junichi

Stayed 1 night in Mar 2024

6/10 Okay

satoshi

Liked: Staff & service
Disliked: Property conditions & facilities
部屋が臭い
Stayed 1 night in Feb 2024

8/10 Good

stephane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

Ahram

Stayed 1 night in Jan 2024

8/10 Good

Terry

Stayed 4 nights in Jul 2023