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Golden Tulip Legacy Surabaya

5.0 star property
Luxury hotel with 2 restaurants connected to a shopping center in Surabaya

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Photo gallery for Golden Tulip Legacy Surabaya

Exterior
Lobby
Snack bar
Outdoor pool
Sundeck

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • Spa
  • Parking included
  • Laundry
  • 24/7 front desk

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Chairman Suite

Premium bedding, in-room safe, desk, laptop workspace

Chairman Suite

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Refrigerator
Free minibar items
LED TV
Premium bedding
Private bathroom
  • 96 sq m
  • Golf view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Twin Room

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LED TV
Premium bedding
Private bathroom
Rainfall showerhead
Bidet
  • 32 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Free minibar items
LED TV
Premium bedding
Private bathroom
Rainfall showerhead
  • 64 sq m
  • Golf view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double Room

Premium bedding, in-room safe, desk, laptop workspace

Executive Double Room

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Free minibar items
LED TV
Premium bedding
Hair dryer
Private bathroom
  • 32 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, in-room safe, desk, laptop workspace

Deluxe Double Room

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LED TV
Premium bedding
Private bathroom
Rainfall showerhead
Bidet
  • 32 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Twin Room

Premium bedding, in-room safe, desk, laptop workspace

Executive Twin Room

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LED TV
Premium bedding
Hair dryer
Private bathroom
Bidet
  • 32 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Map
Jl. HR Muhammad No. 269, Surabaya, East Java, 60226

What's nearby

  • Pakuwon Mall - 3 min drive
  • Surabaya Zoo - 5 min drive
  • Surabaya Plaza Shopping Mall - 9 min drive
  • Tunjungan Plaza - 10 min drive
  • Grand City Surabaya - 11 min drive

Getting around

  • Margorejo Station - 8 min drive
  • Tandes Station - 13 min drive
  • Surabaya (SUB-Juanda) - 37 min drive

Restaurants

  • ‪Warung Leko - ‬6 min walk
  • ‪Madame Chang - ‬6 min walk
  • ‪Depot Nasi Campur Pojok Tambak Bayan - ‬5 min walk
  • ‪Sop Kaki Sapi Pak Pri - ‬1 min walk
  • ‪Dempo19 - ‬5 min walk

About this property

Golden Tulip Legacy Surabaya

Luxury hotel near Tunjungan Plaza
A terrace, a coffee shop/cafe, and a garden are just a few of the amenities provided at Golden Tulip Legacy Surabaya. Indulge in a body scrub, a facial, and aromatherapy at Rich Spa, the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and international cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a bar.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), a free shopping center shuttle, and concierge services
  • A 24-hour front desk, multilingual staff, and a front-desk safe
Room features
All 205 rooms have comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like laptop-compatible safes and laptop-friendly workspaces.
More conveniences in all rooms include:
  • Bathrooms with bidets and free toiletries
  • LED TVs with premium channels
  • Wardrobes/closets, daily housekeeping, and desks

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle
  • Free shopping center shuttle

Food and drink

  • Buffet breakfast available for a fee daily 5:30 AM–10:00 AM: IDR 138000-138000 for adults and IDR 69000-69000 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Emerald Restaurant
  • Grand Ocean
  • Lobby Bar & Lounge

Things to do

  • Fitness center
  • Full-service spa
  • Outdoor pool

Family friendly

  • Babysitting services
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Cable channels
  • LED TV
  • Premium channels

Food and drink

  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 350000 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 138000 to 138000 for adults, and IDR 69000 to 69000 for children
  • Airport shuttle fee: IDR 350000 per vehicle (one way)
  • Rollaway bed fee: IDR 350000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Rich Palace Hotel
Rich Palace Surabaya
Rich Palace
Golden Tulip Legacy Surabaya Hotel
Golden Tulip Legacy Surabaya Surabaya
Golden Tulip Legacy Surabaya Hotel Surabaya
Rich Palace Hotel Surabaya by SoASIA Hotels Resorts

Frequently asked questions

Does Golden Tulip Legacy Surabaya have a pool?

Yes, this property has an outdoor pool.

Is Golden Tulip Legacy Surabaya pet-friendly?

No, pets are not allowed at this property.

How much is parking at Golden Tulip Legacy Surabaya?

Self parking and valet parking are free at this property.

What time is check-in at Golden Tulip Legacy Surabaya?

Check-in start time: 2 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Golden Tulip Legacy Surabaya?

Check-out is at noon.

Does Golden Tulip Legacy Surabaya provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of IDR 350000 per vehicle applies.

Where is Golden Tulip Legacy Surabaya located?

Situated near the airport, this luxury hotel is within 2 mi (3 km) of Al-Akbar Mosque, Pakuwon Mall, and Pakuwon Trade Center. Ciputra World Mall is 2.5 mi (4 km) away.

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Golden Tulip Legacy Surabaya Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 7 out of 36 reviews
Rating 8 - Good. 20 out of 36 reviews
Rating 6 - Okay. 7 out of 36 reviews
Rating 4 - Poor. 1 out of 36 reviews
Rating 2 - Terrible. 1 out of 36 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
pelayanan ramah
Stayed 2 nights in Jan 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
MAHARANI
オープン当初から使用していますが、当初に比べスタッフを含め食事、サービス、対応全てに於いての質が落ち、ホテルマンとして教育されてるのか疑問に思うことが多々有り。
Stayed 18 nights in Nov 2018

8/10 Good

Yun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Yun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

jemmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

4/10 Poor

Adam, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inconvenience
Checking in experience was bad. Staff told me I couldn’t check in telling me to come back at 2pm and when I ask another time stating I booked through Expedia they then ask for my name. And was able to check in. Key card kept giving me issue. For the days I was there. I was able to access the lift to my floor and when unlocking the door I could not. I had to go back down to get the card changed. Room wasn’t bright enough. Room was not as clean as expected. Amenities wasn’t as complete as other hotels I stayed.
Stayed 2 nights in Jul 2018

8/10 Good

CHIEN HSING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2018

8/10 Good

JUNGBOK

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in May 2018

8/10 Good

Annes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with lots of smilling faces.
Good value for money. Amazing smiling staff. ever ready to help.

10/10 Excellent

Annes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with a great smile.
Exceptional smilling staff . Very spacious room. Good value for money.

10/10 Excellent

Andrew, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent and good value
Love the premium bedding and linen. Very comfortable. Very friendly and accomodating staff. Good security too. Would definitely book this hotel when I come back to Surabaya.
Stayed 1 night in Mar 2018

8/10 Good

JUNGBOK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2018

8/10 Good

Yverick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coming from Australia, the price of this high-end hotel is unbeatable. It is also relatively cheap and easy to hire a taxi from the hotel. Taxis are waiting in front of the hotel. The facility itself is great but I could see signs of ageing in particular in the bathroom which was still stellar at the time of stay. Hospitality of the staff is exceptional. It is a 4-star hotel so the breakfast is certainly nice but not impressive.
This review was submitted before 2018 and has not been verified.

6/10 Okay

yenny, indonesia

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel is nice. I booked it for my overseas guest.
The hotel is nice but the service is almost terrible if I have to say. We checked in around 9 pm and the rooms are not ready. The staff kept asking if the rooms are ready through HT radio. The rooms were supposed to be ready because checked in time was at 2 pm and we checked in at 9 pm. It is very inconvenient because they have computers but they don't know if the rooms is ready and kept asking many other staff if the rooms is ready and available. My guests were very tired from a long flight and have to wait for their rooms for a long time. From 3 more minutes wait to 30 minutes wait.
Stayed 1 night in Dec 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

paulus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
Stayed 2 nights in Oct 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

W

Liked: Staff & service, property conditions & facilities, room comfort
Goed bereikbaar hotel.
Vanaf de jl HR Muhammad kan tot voor de ruime lobby worden gereden. Prina service receptie.
Stayed 3 nights in Oct 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

antz, jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel for family trip
Good location, many good restaurants around. Restaurants on third level is very good. Not expensive stay but you get big room, comfortable bed and good lobby area. The downside is the towel has weird smell, breakfast is only passable, and bathroom has some lingering damp smell. Also, the carpet has shown its age and has some marks to it. Overall, it is a good 4 star hotel with reasonable price but i would not purchase the breakfast next time.
Stayed 1 night in Aug 2017
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Hotel to Pakwon mall closely
could not use safety box. all staff are kindly for gests. some times G had noisy situation at outside.
Stayed 2 nights in Aug 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

Shingo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
コストパフォーマンスの非常に高いホテル
施設のグレード、レストランの味、サービスともに 非常によかったです。 １点だけ残念なのは部屋のWi-Fi。 つながりにくく、速度も遅いため、ここだけ改善が されれば完璧だと思います。 とはいえ、また是非利用したいと思います。
This review was submitted before 2018 and has not been verified.

8/10 Good

Budi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended Hotel
The hotel is clean and brand new . Quite comfort hotel to stay. Good service. Recommended hotel.
This review was submitted before 2018 and has not been verified.

8/10 Good

soon lee, singapore

Liked: Cleanliness, property conditions & facilities, room comfort
staff unable to speak english
they should brush up their english so they could talk to customer easily
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Chandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomended
Staff and the service are perfect for me
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
-Staff is friendly -Wifi is little weak
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Ria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean hotel
The hotel is very new, nice hotel , i really like this hotel , not so expensive but very nice.