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Garden Palace Hotel Surabaya

4.0 star property
Hotel with 3 restaurants, near Tunjungan Plaza

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Photo gallery for Garden Palace Hotel Surabaya

Interior entrance
2 bars/lounges, lobby lounge
Fitness facility
Egyptian cotton sheets, premium bedding, down comforters
Royale Suite | Living room

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking available
  • Spa
  • Bar
  • Gym
  • Room service
  • Breakfast available

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Royalle Club Twin

Egyptian cotton sheets, premium bedding, down comforters

Royalle Club Twin

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Down duvet
Egyptian cotton linens
Memory foam bed
Premium bedding
  • Sleeps 2
  • 2 Twin Beds

View all photos for Royalle Suite

Royalle Suite | Egyptian cotton sheets, premium bedding, down comforters

Royalle Suite

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Down duvet
Premium bedding
Egyptian cotton linens
Memory foam bed
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Menteri Suite

Menteri Suite | Egyptian cotton sheets, premium bedding, down comforters

Menteri Suite

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Down duvet
Premium bedding
Egyptian cotton linens
Memory foam bed
  • Sleeps 2
  • 1 King Bed

View all photos for Sultan Suite

Sultan Suite | Egyptian cotton sheets, premium bedding, down comforters

Sultan Suite

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Down duvet
Premium bedding
Egyptian cotton linens
Memory foam bed
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin

Egyptian cotton sheets, premium bedding, down comforters

Superior Twin

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Down duvet
Egyptian cotton linens
Memory foam bed
Premium bedding
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Thematic King

Egyptian cotton sheets, premium bedding, down comforters

Deluxe Thematic King

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Down duvet
Egyptian cotton linens
Memory foam bed
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Thematic Twin

Deluxe Thematic Twin | Egyptian cotton sheets, premium bedding, down comforters

Deluxe Thematic Twin

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Down duvet
Egyptian cotton linens
Memory foam bed
Premium bedding
  • Sleeps 2
  • 2 Twin Beds

View all photos for Royalle Club King

View from room

Royalle Club King

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Down duvet
Egyptian cotton linens
Memory foam bed
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Classic King

Egyptian cotton sheets, premium bedding, down comforters

Standard Classic King

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Down duvet
Egyptian cotton linens
Memory foam bed
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Classic Twin

Egyptian cotton sheets, premium bedding, down comforters

Standard Classic Twin

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Down duvet
Egyptian cotton linens
Memory foam bed
Premium bedding
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior King

View from room

Superior King

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Down duvet
Egyptian cotton linens
Memory foam bed
Premium bedding
  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby sitting area

ibis Surabaya City Center

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
8.4 out of 10, Very Good, (80)
The price is AED 72
AED 88 total
includes taxes & fees
23 Mar - 24 Mar
ibis Surabaya City Center

About the neighborhood

Map
Jalan Yos Sudarso 11, Surabaya, East Java, 60271

What's nearby

  • Surabaya Plaza Shopping Mall - 4 min walk
  • Submarine Monument - 6 min walk
  • Grand City Surabaya - 10 min walk
  • Tunjungan Plaza - 12 min walk
  • Surabaya Zoo - 5 min drive

Getting around

  • Margorejo Station - 6 min drive
  • Surabaya Gubeng Station - 16 min walk
  • Surabaya (SUB-Juanda) - 18 min drive

Restaurants

  • ‪Plaza Surabaya - ‬5 min walk
  • ‪Zangrandi Ice Cream - ‬2 min walk
  • ‪Richeese Factory - ‬4 min walk
  • ‪Kartini Restaurant - ‬5 min walk
  • ‪A & W Restaurant Plaza Surabaya - ‬3 min walk

About this property

Garden Palace Hotel Surabaya

Upscale hotel near Tunjungan Plaza
Consider a stay at Garden Palace Hotel Surabaya and take advantage of a nightclub, a grocery/convenience store, and a terrace. Treat yourself to a massage at the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and international cuisine. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), valet parking (surcharge), and a roundtrip airport shuttle (surcharge)
  • Free newspapers, ATM/banking services, and a TV in the lobby
  • An elevator, a front-desk safe, and a banquet hall
Room features
All 360 rooms feature comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like pillow menus and air conditioning.
More amenities include:
  • Egyptian cotton sheets, memory foam beds, and down comforters
  • Bidets, free toiletries, and hair dryers
  • Mini fridges, coffee/tea makers, and daily housekeeping

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Secured uncovered self parking on site (surcharge; includes in/out privileges)
  • Secured uncovered valet parking on site (IDR 25000 per day; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Limited onsite parking (max 10 spaces per unit)
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request
  • Area shuttle

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: IDR 55000.00 for adults and IDR 27500.00 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges
  • 24-hour room service

Restaurants on site

  • Green House
  • Ming Court
  • Vista Jazz
  • Curabhaya
  • CAT Pajamas

Things to do

  • 24-hour fitness center
  • Full-service spa
  • Nightclub

Family friendly

  • Free babysitting
  • Grocery/convenience store
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Conference space (8608 square feet)
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • Massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Down comforter
  • Egyptian cotton sheets
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge

More

  • Desk
  • Free newspapers
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 55000.00 for adults and IDR 27500.00 for children
  • Airport shuttle fee: IDR 250000 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: IDR 250000 (one-way), (up to 13 years old)
  • Uncovered self parking fee: IDR 60000 per day (in/out privileges)
  • Uncovered valet parking fee: IDR 25000 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

No pets and no service animals are allowed at this property
Parking height restrictions apply

Property is also known as

Garden Hotel Surabaya
Garden Palace Hotel
Garden Palace Hotel Surabaya
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Garden Surabaya
Hotel Garden Palace Surabaya
Hotel Garden Surabaya
Palace Hotel Surabaya
Surabaya Garden Palace Hotel
Garden Palace Hotel Surabaya, Java
Garden Surabaya Surabaya
Garden Palace Hotel Surabaya Hotel
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Garden Palace Hotel Surabaya Hotel Surabaya
Garden Palace Hotel Surabaya Powered by Archipelago

Frequently asked questions

Is Garden Palace Hotel Surabaya pet-friendly?

No, pets are not allowed at this property.

How much is parking at Garden Palace Hotel Surabaya?

Self parking is available for IDR 60000 per day. Valet parking is available for IDR 25000 per day. Limited spots are available.

What time is check-in at Garden Palace Hotel Surabaya?

Check-in start time: 2:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Garden Palace Hotel Surabaya?

Check-out is at noon.

Does Garden Palace Hotel Surabaya provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 250000 per vehicle applies.

Where is Garden Palace Hotel Surabaya located?

Located in Embong Kaliasin, this spa hotel is within a 15-minute walk of Balai Pemuda and Tunjungan Plaza. Surabaya Youth Center and World Trade Centre are just steps away. Surabaya Gubeng Station is 16 minutes by foot.

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Garden Palace Hotel Surabaya Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 14 out of 73 reviews
Rating 8 - Good. 29 out of 73 reviews
Rating 6 - Okay. 14 out of 73 reviews
Rating 4 - Poor. 11 out of 73 reviews
Rating 2 - Terrible. 5 out of 73 reviews

6.8/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

3.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jieling

Stayed 2 nights in Jan 2023

2/10 Terrible

makoto

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
ホテル全体が湿気が多く、部屋はとても空狐環境が悪く寝れませんでした。尚、ぬるいお湯しか出ずフェイスタオルもなく価格に全く合わないホテルです。
Stayed 1 night in Jul 2022

4/10 Poor

Mia

Disliked: Property conditions & facilities, room comfort
Great location but not very well maintained
The only good thing about the hotel is the location. Otherwise, everything is very run-down. The room is very old and we saw lots of things are broken. Not very comfy, i do not recommend for a long stay.
Stayed 1 night in Jan 2022

8/10 Good

wordlington

Stayed 4 nights in Nov 2021

10/10 Excellent

Willy

Stayed 1 night in Jun 2021

2/10 Terrible

Saad

Stayed 3 nights in Jun 2021

4/10 Poor

jonny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Hotel in a good location. Close to everything, food is good. Just a little bit old. So far i enjoy that hotel
Stayed 4 nights in Mar 2020

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Airconditioning is noisy, toilet is ragged, bed is too soft and breakfast was very poor. However, location and staff are excellent!
Stayed 3 nights in Mar 2020

8/10 Good

Widodo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, need better wifi
Stayed 1 night in Mar 2020

6/10 Okay

Marc

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
improvement required
Everything about the hotel was very good but I'm afraid the condition of the room was disappointing.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Sufficient for a business trip
Friendly and helpful hotel staff. Smooth check-in and check-out. Clean and tidy room. Reasonable buffet breakfast. Walking distance to the Conference Centre with a decent shopping mall. Only one complaint that shower water flow is limited. Sufficient for a business trip.
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
추천합니다.
직원들이 친절하고 조식이 저렴하고 부담없이 맛있었다. 저녁에 호텔 바에서의 음악, 음료, 친절 다 만족한다. 지리적인 위치도 좋고 한국의 물가 대비 저렴해서 잘 즐길수 있었다. 다만 호텔 키가 고장나서 자정이 넘어 방에 들어가는 이변이 생긴 것이 아쉬웠다.
Stayed 5 nights in Jul 2019

8/10 Good

YOUNG SUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
만족합니다.
전반적으로 모든 직원들이 친절했습니다. 가격 대비 추천할 만 합니다. 교통도 아주 좋구요. 바로 시청옆이라 치안도 안심입니다.
Stayed 5 nights in Jul 2019

4/10 Poor

Evelyn

Disliked: Property conditions & facilities, room comfort
潮濕霉味嚴重, not comfortable 設備太過老舊
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Great
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Defiantly will stay again
Great
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this facility served as a bed for two out of three nights and bag storage for our trip out of Surabaya to Cemoro Lawang (Mount Bromo). We dropped off our large bags and packed smaller overnight bags to take on the train/bus journey up to the volcano. Friendly staff while there. Rooms were clean and tidy. The only negative i can off is the drain of the shower. The level of the floor causes water to pool in the opposite corner of the shower and needs to be pushed toward the drain manually. If left it will not simply dry due to volume of water accumulated and thus you have a pool in the base of the shower of your old shower water.
Stayed 3 nights in Feb 2019

2/10 Terrible

Njoo Aland

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty
Very dirty hotel. Very old and not good place to stay
Stayed 1 night in Dec 2018

6/10 Okay

Shahul Hameed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel At Great Location Requires Renovation
This hotel is centrally located but it’s getting old. Hotel requires a lot of maintainance and renovation. Service is below average, I was offered a very dirty room at first. After repeated request I was moved to a better room.
Stayed 1 night in Jan 2019

4/10 Poor

Verified traveler

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Jan 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Kamar gelap. AC tidak dingin. Kamar mandi airnya tergenang. Tidak sesuai dengan harga yang dibayarkan
Stayed 3 nights in Dec 2018

8/10 Good

Frankie

Liked: Staff & service
Can be better
I hv been a frequent customer of the hotel in the last 5 years. The condition of the hotel has deteriorate over the years. Service is great but hotel in need of renovation and upgrade.
Stayed 2 nights in Oct 2018

6/10 Okay

Kumar

Disliked: Cleanliness, property conditions & facilities
Avoidable and Very Old Property.
Horrible, they made me waited for Room from 9am till 2.30pm.
Stayed 2 nights in Oct 2018