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Four Points by Sheraton Surabaya, Tunjungan Plaza

4.0 star property
Central hotel connected to the convention center in Kedungdoro with free parking

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Photo gallery for Four Points by Sheraton Surabaya, Tunjungan Plaza

Exterior
Lobby
Outdoor pool, pool umbrellas, sun loungers
Hallway
BBQ/picnic area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking available
  • Bar
  • Pool
  • Gym
  • Room service
  • Parking included
The current price is AED 231
AED 279 total
includes taxes & fees
7 Mar - 8 Mar

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 Double Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
Private bathroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Premium bedding, minibar, in-room safe, desk

Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
  • 53 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Premium)

Room, 1 King Bed (Premium) | Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed (Premium)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
Private bathroom
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Premium bedding, minibar, in-room safe, desk

Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
Private bathroom
  • 28 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
Private bathroom
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

View from property

Four Points by Sheraton Surabaya, Pakuwon Indah

  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
9.6 out of 10, Exceptional, 154 reviews
The price is AED 255
AED 309 total
includes taxes & fees
23 Mar - 24 Mar
Four Points by Sheraton Surabaya, Pakuwon Indah

About the neighborhood

Map
Jl Embong Malang 25 - 31, Tunjungan Plaza, Surabaya, East Java, 60261

What's nearby

  • Tunjungan Plaza - 1 min walk
  • Surabaya Plaza Shopping Mall - 16 min walk
  • Grand City Surabaya - 17 min walk
  • Submarine Monument - 18 min walk
  • Surabaya Zoo - 6 min drive

Getting around

  • Surabaya Pasar Turi Station - 6 min drive
  • Margorejo Station - 7 min drive
  • Surabaya (SUB-Juanda) - 40 min drive

Restaurants

  • ‪Toby’s Estate - ‬1 min walk
  • ‪Thai Street Restaurant - ‬2 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Genki Sushi - ‬1 min walk
  • ‪Ichiban Sushi - ‬4 min walk

About this property

Four Points by Sheraton Surabaya, Tunjungan Plaza

Upscale hotel near Tunjungan Plaza
A terrace, a shopping mall on site, and a coffee shop/cafe are just a few of the amenities provided at Four Points by Sheraton Surabaya, Tunjungan Plaza. The on-site restaurant, Le Petit Cafe, serves light fare. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and dry cleaning/laundry services.
Other perks include:
  • An outdoor pool and a children's pool, with sun loungers and pool umbrellas
  • Free self parking, plus valet parking (surcharge)
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and access to a nearby indoor pool
  • Luggage storage, wedding services, and a ballroom
Room features
All 293 rooms have comforts such as 24-hour room service and premium bedding, as well as perks like laptop-friendly workspaces and air conditioning.
More conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with free toiletries and hair dryers
  • Free infant beds, coffee/tea makers, and daily housekeeping

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Valet parking on site (IDR 50000 per stay)
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10:30 AM: IDR 250000 for adults and IDR 125000 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Le Petit Cafe
  • Lime Restaurant
  • Botanique Lounge

Things to do

  • 24-hour fitness center
  • Access to nearby indoor pool
  • Children's pool
  • Outdoor pool
  • Shopping mall
  • Shopping

Family friendly

  • Access to nearby indoor pool
  • Children's pool
  • Free cribs/infant beds
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting rooms - 8

Outdoors

  • BBQ grill(s)
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille signage
  • Elevator
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • In-room accessibility
  • Low-height bed
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • No plastic coffee stirrers
  • Rooftop garden
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 43-inch LED TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Energy-saving switches
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Water-efficient showers only
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 17

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 665500 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 250000 for adults and IDR 125000 for children
  • Airport shuttle fee: IDR 490000 per person (one-way)
  • Valet parking fee: IDR 50000 per stay
  • Rollaway bed fee: IDR 665500 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Four Points Sheraton Surabaya Hotel
Four Points Sheraton Surabaya
Four Points By Sheraton Surabaya Java
Four Points by Sheraton Surabaya
Four Points by Sheraton Surabaya Tunjungan Plaza
Four Points by Sheraton Surabaya, Tunjungan Plaza Hotel
Four Points by Sheraton Surabaya, Tunjungan Plaza Surabaya
Four Points by Sheraton Surabaya, Tunjungan Plaza Hotel Surabaya

Frequently asked questions

Does Four Points by Sheraton Surabaya, Tunjungan Plaza have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Four Points by Sheraton Surabaya, Tunjungan Plaza pet-friendly?

No, pets are not allowed at this property.

How much is parking at Four Points by Sheraton Surabaya, Tunjungan Plaza?

Self parking is free at this property.

What time is check-in at Four Points by Sheraton Surabaya, Tunjungan Plaza?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Four Points by Sheraton Surabaya, Tunjungan Plaza?

Check-out is at noon.

Does Four Points by Sheraton Surabaya, Tunjungan Plaza provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 490000 per person applies.

Where is Four Points by Sheraton Surabaya, Tunjungan Plaza located?

Located in Kedungdoro, this hotel is within a 10-minute walk of Tunjungan Plaza, Grahadi, and Joko Dolog Statue. Surabaya Youth Center and Sharp Bamboo Monument are also within 15 minutes. Surabaya Pasar Turi Station is 25 minutes by foot and Surabaya Gubeng Station is 28 minutes.

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Four Points by Sheraton Surabaya, Tunjungan Plaza Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 190 out of 272 reviews
Rating 8 - Good. 67 out of 272 reviews
Rating 6 - Okay. 11 out of 272 reviews
Rating 4 - Poor. 2 out of 272 reviews
Rating 2 - Terrible. 2 out of 272 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

KAI PENG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel with shopping malls next to it.
Stayed 1 night in Jan 2025

10/10 Excellent

Lilys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean, all the staffs are super friendly and the location is at the heart of the city.
Stayed 11 nights in Oct 2024

10/10 Excellent

Shanan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are very energetic and pleasant.
Stayed 3 nights in Dec 2024

10/10 Excellent

Zeng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, Attentive staff, excellent location right at the mall with many dining options.
Stayed 2 nights in May 2024

10/10 Excellent

Kok Shong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at the hotel at 12:00 PM, feeling tired, but the friendly receptionist arranged for us to check in early. During our 3-day stay, all the employees treated us well and respectfully.
Stayed 3 nights in Oct 2024

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities
The staffs and food were excelent.
Stayed 2 nights in May 2023

10/10 Excellent

Danilo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay!!
Had the pleasure of staying at FourPoints Tunjungan Plaza, during my business trip. The hotel is conveniently located, making it easy to navigate to my meetings. The staff were exceptionally friendly!!
Stayed 2 nights in Jun 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hotel with superb staff at a great location
We stayed for 3 nights for family trips, and by far this is the best hotel that I have ever stayed in Indonesia. The staff is super friendly, always greet all the guest warmly and always try to be helpful. The rooms are nice, and the access to the very big mall is very helpful. Definitely a place where we want to come again.
Stayed 3 nights in Aug 2024

10/10 Excellent

Shanan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Nov 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff!
Stayed 3 nights in May 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Find SOGO, exit the building, and walk back into the hotel that way - for most navigable option.
Stayed 1 night in Aug 2024

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
Everything was great. Service excellent and staff were very friendly.
Stayed 2 nights in May 2024

10/10 Excellent

KANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and yummy breakfast
Very convenient location. Just next to shopping mall w restaurants & fast foods. Very yummy breakfast buffet with fresh juice, handmade noodle etc…
Stayed 2 nights in Nov 2023

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a short trip to Surabaya
Just a short trip to Surabaya, the hotel was lovely, very friendly staff, very clean. Its a very central location with easy access to the mall's and city.
Stayed 2 nights in Aug 2022

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pro-tips, it's difficult trying to find the tunnel that connects the hotel to the mall. Your best shot is to just find Sogo, exit the mall, and walk back to the entrance of the hotel.
Stayed 1 night in Aug 2024

8/10 Good

erika

Liked: Staff & service, property conditions & facilities
Unfortunately there is not enough parking space in front of the hotel
Stayed 1 night in May 2024

10/10 Excellent

kris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and closed to the shopping centre and restaurants. What I don't like about this property, the lobby is not in the first/ground floor. You need to go to different floor to reach the lobby from entrance floor.
Stayed 2 nights in Aug 2023

10/10 Excellent

Hiroshi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Sheo Kun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bagus
Stayed 3 nights in Oct 2024

10/10 Excellent

Teguh

Stayed 1 night in Oct 2024

10/10 Excellent

YONG HO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Adam

Stayed 1 night in Aug 2024

10/10 Excellent

Seongnam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024