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Ascott Waterplace Surabaya

4.5 star property
Experience family bliss with waterslides and cabanas by day then unwind under starry skies surrounded by lush gardens.

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Exterior
Penthouse, 1 Bedroom | In-room safe, desk, laptop workspace, soundproofing
In-room safe, desk, laptop workspace, soundproofing
In-room safe, desk, laptop workspace, soundproofing
View from room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Washer
  • Pool
  • Breakfast available
  • Room service
  • Outdoor Space
  • Air conditioning
The current price is AED 281
AED 343 total
includes taxes & fees
23 Feb - 24 Feb

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Penthouse, 1 Bedroom

Penthouse, 1 Bedroom | In-room safe, desk, laptop workspace, soundproofing

Penthouse, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
LED TV
  • 112 sq m
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Apartment, 2 Bedrooms

Fridge, microwave, stovetop, electric kettle

Executive Apartment, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
LED TV
  • 100 sq m
  • 2 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Executive Apartment, 3 Bedrooms

In-room safe, desk, laptop workspace, soundproofing

Executive Apartment, 3 Bedrooms

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
LED TV
  • 113 sq m
  • 3 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 2 Twin Beds

View all photos for Executive Apartment, 1 King Bed

In-room safe, desk, laptop workspace, soundproofing

Executive Apartment, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
LED TV
  • 53 sq m
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Apartment, 2 Bedrooms

In-room safe, desk, laptop workspace, soundproofing

Deluxe Apartment, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
LED TV
  • 90 sq m
  • 2 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Apartment, 1 King Bed

In-room safe, desk, laptop workspace, soundproofing

Deluxe Apartment, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
LED TV
  • 46 sq m
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Deluxe Apartment

In-room safe, desk, laptop workspace, soundproofing

Two Bedroom Deluxe Apartment

  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

View all photos for One Bedroom Executive Apartment

In-room safe, desk, laptop workspace, soundproofing

One Bedroom Executive Apartment

  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Deluxe Apartment

In-room safe, desk, laptop workspace, soundproofing

One Bedroom Deluxe Apartment

  • Sleeps 2
  • 1 King Bed

View all photos for Three Bedroom Executive Apartment

In-room safe, desk, laptop workspace, soundproofing

Three Bedroom Executive Apartment

  • Sleeps 5
  • 2 Twin Beds, 1 King Bed and 1 Queen Bed

View all photos for Two Bedroom Executive Apartment

In-room safe, desk, laptop workspace, soundproofing

Two Bedroom Executive Apartment

  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

View all photos for One Bedroom Penthouse

In-room safe, desk, laptop workspace, soundproofing

One Bedroom Penthouse

  • Sleeps 2
  • 1 King Bed

Similar properties

View from property

Four Points by Sheraton Surabaya, Pakuwon Indah

  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
9.6 out of 10, Exceptional, 154 reviews
The price is AED 263
AED 319 total
includes taxes & fees
23 Feb - 24 Feb
Four Points by Sheraton Surabaya, Pakuwon Indah

About the neighborhood

Map
Tower D1 Jalan Pakuwon Indah, Lontar Timur Kav 3-5, Surabaya, East Java, 60126

What's nearby

  • Pakuwon Trade Center - 2 min walk
  • Pakuwon Mall - 4 min walk
  • Surabaya Zoo - 8 min drive
  • Royal Plaza Surabaya - 12 min drive
  • Grand City Surabaya - 14 min drive

Getting around

  • Margorejo Station - 11 min drive
  • Tandes Station - 24 min drive
  • Surabaya (SUB-Juanda) - 43 min drive

Restaurants

  • ‪Fusia Special Nasi Timbel - ‬5 min walk
  • ‪Tom Sushi - ‬4 min walk
  • ‪X.O Suki - ‬5 min walk
  • ‪Bambu Traditional Food Court - ‬2 min walk
  • ‪Wok Noodle - ‬4 min walk

About this property

Ascott Waterplace Surabaya

Suburban aparthotel with 2 outdoor pools and a fitness center
2 outdoor pools, a restaurant, and a fitness center are available at this smoke-free aparthotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour business center, a complimentary children's club, and a coffee shop/cafe are onsite. Each apartment provides an LED TV with cable channels, plus a kitchenette with a refrigerator, a stovetop, and a microwave. Conveniences include a washing machine and a dining area, and guests will appreciate thoughtful touches like bathrobes and slippers. Housekeeping is available on request.
Ascott Waterplace Surabaya offers 182 air-conditioned accommodations with DVD players and safes. Accommodations offer separate sitting areas. 32-inch LED televisions come with cable channels. Accommodations at this 4.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness center.

Guests under 17 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, Indonesian

Property amenities

Pool/Spa

  • 2 outdoor pools
  • Sun loungers
  • Free pool cabanas

Internet

  • Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free self parking on site
  • Limited onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request
  • 24-hour roundtrip train station shuttle (surcharge)
  • Train station shuttle on request

Family friendly

  • Children stay free (see details)
  • Free children's club
  • Free crib/infant bed
  • Children's pool
  • Playground

Kitchenette

  • Refrigerator
  • Stovetop
  • Microwave
  • Toaster
  • Cookware/dishes/utensils
  • Free tea bags/instant coffee
  • Water dispenser
  • Electric kettle

Dining

  • Continental breakfast available for a fee daily 6:00 AM–10:00 AM: IDR 185185 for adults and IDR 92593 for children
  • 1 restaurant and 1 coffee shop/cafe
  • Room service available

Bedrooms

  • Alarm clock
  • Bed sheets provided
  • Rollaway/extra beds: IDR 617284 per night

Bathrooms

  • Bathrobes
  • Slippers
  • Towels provided
  • Toothbrush and toothpaste
  • Hair dryer
  • Eco-friendly toiletries
  • Free toiletries

Living spaces

  • Living room
  • Dining room
  • Sitting area

Entertainment

  • 32-inch LED TV with cable/satellite service
  • DVD player

Outdoor areas

  • Terrace
  • Vegetable garden
  • Garden

Laundry

  • Washing machine
  • Dry cleaning/laundry service
  • Laundry service

Work spaces

  • 24-hour business center
  • 2 meeting rooms
  • Computer station
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Accessible airport shuttle
  • Elevator
  • Soundproofing
  • Wheelchair accessible (with limits)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Safe at front desk
  • Free newspapers (lobby)

Location highlights

  • In the shopping district
  • In the entertainment district
  • In the suburbs
  • Near a health or beauty spa
  • Near a hospital
  • Near outlet shopping

Things to do

  • Fitness center
  • Fitness facilities nearby (free access)
  • Waterslide
  • Theme parks nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector installed (host has indicated there is a smoke detector on the property)
  • Fire extinguisher
  • First aid kit

General

  • 182 rooms
  • 33 floors
  • 1 building
  • Art Deco architecture
  • At least 10% of profits reinvested in community & sustainability

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 15

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 617284 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: IDR 500000 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately IDR 185185 for adults and IDR 92593 for children
  • Airport shuttle fee: IDR 524691 per vehicle (one-way, maximum occupancy 6)
  • Airport shuttle fee per child: IDR 524691 (one-way), (from 1 to 12 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 617284 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking
This property accepts credit cards, debit cards, and cash
Heating is not provided
Onsite parties or group events are strictly prohibited
This property uses a grey water recycling system and eco-friendly cleaning products
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property is professionally cleaned
Property Registration Number +62 811-1752-501

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 17 years old are not allowed in the fitness facility

Property is also known as

Ascott Waterplace Surabaya Aparthotel
Ascott Waterplace Aparthotel
Ascott Waterplace Surabaya
Ascott Waterplace
Ascott Waterplace Surabaya Java
Ascott Waterplace Surabaya Surabaya
Ascott Waterplace Surabaya Aparthotel
Ascott Waterplace Surabaya Aparthotel Surabaya

Frequently asked questions

Does Ascott Waterplace Surabaya have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Ascott Waterplace Surabaya pet-friendly?

No, pets are not allowed at this property.

How much is parking at Ascott Waterplace Surabaya?

Self parking is free at this property.

What time is check-in at Ascott Waterplace Surabaya?

Check-in start time: 2:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Ascott Waterplace Surabaya?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Does Ascott Waterplace Surabaya provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 524691 per vehicle applies.

Where is Ascott Waterplace Surabaya located?

This family-friendly Surabaya aparthotel is located in the entertainment district, 0.2 mi (0.4 km) from Pakuwon Mall, and within 6 mi (10 km) of Surabaya Town Square and Surabaya Zoo. Royal Plaza Surabaya and Old City are also within 9 mi (15 km).

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Ascott Waterplace Surabaya Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 47 out of 94 reviews
Rating 8 - Good. 32 out of 94 reviews
Rating 6 - Okay. 8 out of 94 reviews
Rating 4 - Poor. 4 out of 94 reviews
Rating 2 - Terrible. 3 out of 94 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ade

Liked: Cleanliness, room comfort, communication
Very well set out accommodation.
Stayed 3 nights in Dec 2022
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms are nice and comfortable. The kitchen is good equipped. The bathroom is very nice. The A/C can be more silent, other then that it's a good hotel just next to a big shoping mall.

8/10 Good

Simon

Liked: Cleanliness, room comfort, communication
SURABAYA OCTOBER 2024
Nice hotel in a great location next to a shopping mall so lots of choice for dining. Staff were friendly and very helpful. The suite was very nice. My only suggestion having stayed at lots of similar places is that there were a few simples things missing in the room that would have helped. No moisturising cream in the bathroom which is generally normal. There was no writing paper and pen/pencil in the room. Also there was a kitchen but no cloth or scourer to clean anything. All small touches but important and normal in most suites I have stayed in.
Stayed 3 nights in Oct 2024

8/10 Good

Panji

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very good location and walking distance to the Pakuwon Mall. We stayed at the Executive Room 2 Bedroom Apartment and it was spacious and very comfortable. I think the only downside was that the second room did not have a TV inside, as kids should be able to enjoy some entertainment at the room if they like to relax. Everything else is convenient. Will stay here again sometime for sure.
Stayed 1 night in Sep 2022

10/10 Excellent

HYUNWOO

Stayed 1 night in Aug 2024

10/10 Excellent

Kiny

Liked: Cleanliness, room comfort, communication
Stayed 2 nights in Apr 2024

10/10 Excellent

Ryo

Liked: Cleanliness, property conditions & facilities, communication
Stayed 4 nights in Mar 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort, communication
Stayed 24 nights in Jan 2024

2/10 Terrible

Esther

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Experienced misinformation regarding resident-related matters ///// Mengalami penyebarluasan informasi yang tidak akurat terkait dengan hal-hal yang berhubungan dengan penghuni

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort, communication
직원분들이 친절하고 몰도 옆에있고 에어컨도 좋았습니다.
Stayed 2 nights in Oct 2023

8/10 Good

Jackie Wai Yip

Liked: Cleanliness, property conditions & facilities, communication
Stayed 4 nights in Aug 2023

8/10 Good

John

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Nicholas

Liked: Cleanliness, property conditions & facilities, communication
Stayed 4 nights in Aug 2023

10/10 Excellent

Juliana Commers

Liked: Cleanliness, room comfort, communication
Stayed 4 nights in Jul 2023

10/10 Excellent

CHANG TAO

Liked: Cleanliness, room comfort, communication
Stayed 5 nights in Mar 2023

6/10 Okay

George Yee Lee

Stayed 2 nights in Dec 2022

10/10 Excellent

HYUNWOO

Liked: Cleanliness, communication
Stayed 1 night in Dec 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort, communication
Stayed 2 nights in Aug 2022

8/10 Good

stephanie

Liked: Room comfort, communication
Stayed 3 nights in May 2022

4/10 Poor

TOMONORI

Liked: Communication
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort, communication
Everything is amazing, staffs are super helpful
Stayed 2 nights in Oct 2021

10/10 Excellent

YUSUKE

Liked: Cleanliness, room comfort, communication
Stayed 7 nights in Sep 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
出張で利用
立地、内装、設備、清潔さ全て非常に良い。 朝食も美味しい
Stayed 1 night in Mar 2020

10/10 Excellent

eunho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
굿~~~~~~~~~~~~~~~
깨끗하고 조용하고 좋았습니다
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Excellent Hotel stay at Ascott, great location near to mega shopping centre, limited choice of breakfast buffet spread.
Stayed 3 nights in Dec 2019