Ascott Waterplace Surabaya

4.5 star property
Suburban aparthotel with 2 outdoor pools and a fitness center

Choose dates to view prices

your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Ascott Waterplace Surabaya

Exterior
View from room
In-room safe, desk, laptop workspace, soundproofing
Lobby
Fridge, microwave, stovetop, electric kettle

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Washer
    Washer
  • Pool
    Pool
  • Breakfast available
    Breakfast available
  • Outdoor Space
    Outdoor Space
  • Room service
    Room service
  • Parking included
    Parking included
The price is AED 324
Price available on 01/12/2024

Room options

Available filters for rooms
Showing 6 of 6 rooms

Penthouse, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
LED TV
  • 112 sq m
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 King Bed

Executive Apartment, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
LED TV
  • 100 sq m
  • 2 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

Executive Apartment, 3 Bedrooms

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
LED TV
  • 113 sq m
  • 3 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 2 Twin Beds

Executive Apartment, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
LED TV
  • 53 sq m
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Apartment, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
LED TV
  • 90 sq m
  • 2 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

Deluxe Apartment, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
LED TV
  • 46 sq m
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

About the neighborhood

Map
Tower D1 Jalan Pakuwon Indah, Lontar Timur Kav 3-5, Surabaya, East Java, 60126

What's nearby

  • Pakuwon Trade Center - 2 min walk
  • Pakuwon Mall - 4 min walk
  • Surabaya Zoo - 8 min drive
  • Royal Plaza Surabaya - 12 min drive
  • Tunjungan Plaza - 13 min drive

Getting around

  • Margorejo Station - 11 min drive
  • Tandes Station - 24 min drive
  • Surabaya (SUB-Juanda) - 43 min drive

Restaurants

  • ‪Fusia Special Nasi Timbel - ‬5 min walk
  • ‪X.O Suki - ‬5 min walk
  • ‪Tom Sushi - ‬4 min walk
  • ‪Bambu Traditional Food Court - ‬2 min walk
  • ‪The Library - ‬1 min walk

About this property

Ascott Waterplace Surabaya

Suburban aparthotel with 2 outdoor pools and a fitness center
2 outdoor pools, a restaurant, and a fitness center are available at this smoke-free aparthotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour business center, a complimentary children's club, and a coffee shop/cafe are onsite. Each apartment provides an LED TV with cable channels, plus a kitchenette with a refrigerator, a stovetop, and a microwave. Conveniences include a washing machine and a dining area, and guests will appreciate thoughtful touches like bathrobes and slippers. Housekeeping is available on request.
Ascott Waterplace Surabaya offers 182 air-conditioned accommodations with DVD players and safes. Accommodations offer separate sitting areas. 32-inch LED televisions come with cable channels. Accommodations at this 4.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness center.

Guests under 17 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, Indonesian

Property amenities

Pool/Spa

  • 2 outdoor pools
  • Sun loungers
  • Free pool cabanas

Internet

  • Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free self parking on site
  • Limited onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request
  • 24-hour roundtrip train station shuttle (surcharge)
  • Train station shuttle on request

Family friendly

  • Children stay free (see details)
  • Free children's club
  • Free crib/infant bed
  • Children's pool
  • Playground

Kitchenette

  • Refrigerator
  • Stovetop
  • Microwave
  • Cookware/dishes/utensils
  • Toaster
  • Electric kettle
  • Water dispenser
  • Free tea bags/instant coffee

Dining

  • Continental breakfast available for a fee daily 6:00 AM–10:00 AM: IDR 172840 for adults and IDR 86420 for children
  • 1 restaurant and 1 coffee shop/cafe
  • Room service available

Bedrooms

  • Bed sheets provided
  • Alarm clock
  • Rollaway/extra beds: IDR 500000 per night

Bathrooms

  • Eco-friendly toiletries
  • Toothbrush and toothpaste
  • Hair dryer
  • Slippers
  • Free toiletries
  • Bathrobes
  • Towels provided

Living spaces

  • Living room
  • Dining room
  • Sitting area

Entertainment

  • 32-inch LED TV with cable/satellite service
  • DVD player

Outdoor areas

  • Terrace
  • Vegetable garden
  • Garden

Laundry

  • Washing machine
  • Dry cleaning/laundry service
  • Laundry service

Work spaces

  • 24-hour business center
  • 2 meeting rooms
  • Computer station
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Elevator
  • Soundproofing
  • Wheelchair accessible (with limits)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Safe at front desk
  • Free newspapers (lobby)

Location highlights

  • In the shopping district
  • In the entertainment district
  • In the suburbs
  • Near a health or beauty spa
  • Near a hospital
  • Near outlet shopping

Things to do

  • Fitness center
  • Waterslide
  • Fitness facilities nearby (free access)
  • Theme parks nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector installed (host has indicated there is a smoke detector on the property)
  • Fire extinguisher
  • First aid kit

General

  • 182 rooms
  • 33 floors
  • 1 building
  • Art Deco architecture
  • At least 10% of profits reinvested in community & sustainability

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 15

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 500000 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: IDR 500000 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately IDR 172840 for adults and IDR 86420 for children
  • Airport shuttle fee: IDR 524691 per vehicle (one-way, maximum occupancy 6)
  • Airport shuttle fee per child: IDR 524691 (one-way), (from 1 to 12 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 500000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking
This property accepts credit cards, debit cards, and cash
Heating is not provided
Onsite parties or group events are strictly prohibited
This property uses a grey water recycling system and eco-friendly cleaning products
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property is professionally cleaned
Property Registration Number +62 811-1752-501

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 17 years old are not allowed in the fitness facility

Property is also known as

Ascott Waterplace Surabaya Aparthotel
Ascott Waterplace Aparthotel
Ascott Waterplace Surabaya
Ascott Waterplace
Ascott Waterplace Surabaya Java
Ascott Waterplace Surabaya Surabaya
Ascott Waterplace Surabaya Aparthotel
Ascott Waterplace Surabaya Aparthotel Surabaya

Frequently asked questions

Does Ascott Waterplace Surabaya have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Ascott Waterplace Surabaya pet-friendly?

No, pets are not allowed at this property.

How much is parking at Ascott Waterplace Surabaya?

Self parking is free at this property.

What time is check-in at Ascott Waterplace Surabaya?

Check-in start time: 2:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Ascott Waterplace Surabaya?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Does Ascott Waterplace Surabaya provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 524691 per vehicle applies.

Where is Ascott Waterplace Surabaya located?

This family-friendly Surabaya aparthotel is located in the entertainment district, 0.2 mi (0.4 km) from Pakuwon Mall, and within 6 mi (10 km) of Surabaya Town Square and Surabaya Zoo. Royal Plaza Surabaya and Old City are also within 9 mi (15 km).

Ascott Waterplace Surabaya Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 47 out of 94 reviews" "
Rating 8 - Good. 32 out of 94 reviews" "
Rating 6 - Okay. 8 out of 94 reviews" "
Rating 4 - Poor. 4 out of 94 reviews" "
Rating 2 - Terrible. 3 out of 94 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kiny

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2024

8/10 Good

Jackie Wai Yip

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2023

8/10 Good

John

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Nicholas

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2023

10/10 Excellent

Ade

Traveled with family
Liked: Cleanliness, room comfort
Very well set out accommodation.
Stayed 3 nights in Dec 2022

8/10 Good

Panji

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very good location and walking distance to the Pakuwon Mall. We stayed at the Executive Room 2 Bedroom Apartment and it was spacious and very comfortable. I think the only downside was that the second room did not have a TV inside, as kids should be able to enjoy some entertainment at the room if they like to relax. Everything else is convenient. Will stay here again sometime for sure.
Stayed 1 night in Sep 2022

8/10 Good

stephanie

Business traveler
Liked: Room comfort
Stayed 3 nights in May 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Everything is amazing, staffs are super helpful
Stayed 2 nights in Oct 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Excellent Hotel stay at Ascott, great location near to mega shopping centre, limited choice of breakfast buffet spread.
Stayed 3 nights in Dec 2019

8/10 Good

ANNIE

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Each room is a complete suite with Kitchen, and clothes washer dryer. The living room is comfortable.
Stayed 3 nights in Nov 2019

4/10 Poor

Verified traveler

Stayed 3 nights in Aug 2019

10/10 Excellent

JUNGGWON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

NG PENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Serene, Singapore

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is superb convenient. Quick check-in. The apartment is clean and beautiful. Friendly staffs, Good continental breakfast. Downside - Kitchen does not provide kitchen towel so we have to use hand towel from bathroom. Lack of body lotion, did not replenish bath lotion & shampoo
Stayed 2 nights in Aug 2019

8/10 Good

DianaFoo

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the reception are all very friendly and efficient. This is probably the 4th time that we have stayed at Ascott Waterplace Surabaya, it never failed to please us. Our friends are also very happy with the size of their apartment. Thanks.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Ok nice big new and clean. A bit inconvenient Some additional services would be nice Example 24 house restaurant in house
Stayed 1 night in May 2019

10/10 Excellent

RHawks, Orlando, FL USA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is directly across the street from a world class mall which has 30-40 restaurants. Thus the hotel does not have its own. Suites are available for a modest upgrade price. My only complaint was that the glass shower door needed adjustment. Other than that, my stay was delightful. The facility is not 5 star new. But it is well kept with high end finishes and amenities.
Stayed 3 nights in May 2019

8/10 Good

Joan, Australia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s opposite of a big mall where you can shop and eat. The room is suitable for long term stay as it’s a serviced apartment with great facilities. Check-in and check-out were easy.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy place to stay in and the mall is just right opposite. But kindly improve on the WiFi connectivity as it’s very poor and losses connections.
Stayed 1 night in Jan 2019

2/10 Terrible

A.RKIN

Business traveler
Worse "continental" breakfast in a hotel, some of the front desk staffs not so friendly and helpful.
Stayed 4 nights in Jan 2019

10/10 Excellent

Tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall satisfied.
This is our 2nd time staying in this hotel. Love the location as its close to Pakuwon Mall. The lobby was grand, spacious and welcoming. Front desk service is great, speaks quite good English. However, we booked 2 smoking rooms but it was not available upon check in. Breakfast was simple, not much variety. Basically ate the same food for 2 days. Overall will choose to stay again when we visit Surabaya again.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money, excellent location right in front the mall (PTC and Pakuwon Mall)
Stayed 13 nights in Dec 2018

10/10 Excellent

Vincent Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First choice in Surabaya
When in Surabaya, this is my first choice due to its proximity to a very big mall. The Pakuwon mall has everything you need. Complete with a kitchen and sala, I can easily hold meetings anytime.
Stayed 1 night in Dec 2018

6/10 Okay

Louis

Liked: Cleanliness
Stayed 4 nights in Dec 2018