6/10 Okay
Holly, Jamberoo
3 January 2025
The pool areas and gardens are lovely and well maintained. The front office staff were very attentive and everyone was very friendly.
Restaurant and spa was not open over the Christmas holidays and was not made aware of this at time of booking, only on arrival to the resort.
The rooms are dated and in need of an update. The cleanliness was ok, but the crockery provided is old and looked dirty, and I killed three cockroaches during my stay in the kitchen and the bathroom.
The day before checkout I received an email advising to avoid additional cleaning charges I had to take the rubblish to the rubbish bins in the carpark and empty the fridge. This was also not communicated at time of booking. Being expected to clean a room and empty bins and take out the rubbish on departure is not what I expected from a resort.
I stayed for 3 nights and the room was not services once during my entire stay, this also surprised me.
Holly
Stayed 3 nights in Dec 2024