I really was looking forward to this place, but it was a disappointing stay.
The highlight was the surrounds, nature and the sound of the falls through the national park.
I booked and paid for a Tree House room with spa, specifically with a spa only to find a sticker above the start button informing customers they have been decommissioned due to the environment.
That's fine but then don't advertise something you don't offer.
We were unable to use the heated Magnesium pool because a function took up the area, we were told come back at night or use the top pool (not heated).
Finally on our last night we looked forward to eating at the restaurant, we had eyed off the menu from our first day and waited 2 days to try.
Honestly it was nice but not wow, and when asked how our desert was I reply, "sort of average" which it was, some gussied up Panna Cotta, not set properly, sort of sloppy definitely not to our liking.
I was happy to pay and rack it up as just an experience, unfortunately whilst making our payment the manager with the buzz cut said "so the desert was average?"
I said yes I've had a few in over 40 years, this just wasn't it. "She then replies well no one else has said so, and I'm 44.
Very childish.
So if the person who is the face of the restaurant can't take criticism when asking for customer feed back, then that's sad.
She was a smart ass and ruined our night, overall the stay was not a great experience and shame.