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The Palace of the Lost City at Sun City Resort

5.0 star property
Luxury hotel with 3 restaurants and a full-service spa

Choose dates to view prices

your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for The Palace of the Lost City at Sun City Resort

Building design
Outdoor pool, pool umbrellas, sun loungers
0B | Minibar, in-room safe, desk, blackout drapes
Exterior detail
0B | Bathroom | Separate tub and shower, free toiletries, hair dryer, slippers

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Air conditioning
    Air conditioning
  • Housekeeping
    Housekeeping
  • Gym
    Gym
  • Parking included
    Parking included
  • Spa
    Spa
The price is AED 1,277
AED 1,473 total
includes taxes & fees
15 Oct - 16 Oct

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Luxury Pool Facing Room

Minibar, in-room safe, desk, blackout drapes

Superior Luxury Pool Facing Room

Highlights

Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Ceiling fan
Separate bathtub and shower
Private bathroom
Hair dryer
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Luxury Room

Minibar, in-room safe, desk, blackout drapes

Superior Luxury Room

Highlights

Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Ceiling fan
Separate bathtub and shower
Private bathroom
Hair dryer
  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, desk, blackout drapes

Junior Suite

Highlights

Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Ceiling fan
Separate bathtub and shower
Private bathroom
Hair dryer
  • 70 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Luxury Family Room

Minibar, in-room safe, desk, blackout drapes

Superior Luxury Family Room

Highlights

Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Ceiling fan
Separate bathtub and shower
Private bathroom
Hair dryer
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Suite

Superior Suite | Minibar, in-room safe, desk, blackout drapes

Superior Suite

Highlights

Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Ceiling fan
Separate bathtub and shower
Private bathroom
Hair dryer
  • 88 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Twin Room

Minibar, in-room safe, desk, blackout drapes

Luxury Twin Room

Highlights

Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Ceiling fan
Separate bathtub and shower
Private bathroom
Hair dryer
  • 36 sq m
  • Sleeps 2
  • 2 Twin Beds

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7.8 out of 10, Good, (775)
The price is AED 530
AED 609 total
includes taxes & fees
13 Oct - 14 Oct
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About the neighborhood

Map
Sun City Resort, Moses Kotane, North West, 0316

What's nearby

  • The Valley of Waves - 15 min walk
  • The Gary Player Golf Course - 5 min drive
  • Sun City Casino - 5 min drive
  • Waterworld - 7 min drive
  • Pilanesberg National Park - 14 min drive

Restaurants

  • ‪Acacia Terrace Cafe - ‬12 min drive
  • ‪Crystal Court - ‬1 min walk
  • ‪Casa Bella - ‬16 min walk
  • ‪Ocean Basket - ‬8 min walk
  • ‪Tusk Bar - ‬1 min walk

About this property

The Palace of the Lost City at Sun City Resort

Luxury family-friendly hotel
At The Palace of the Lost City at Sun City Resort, you can look forward to a golf course, a casino, and free water park access. For those looking to try their luck, this hotel boasts 2 casino VIP rooms, 700 slot machines, and 51 casino gaming tables. Treat yourself to a facial, a body scrub, or a massage at The Royal Salon, the onsite spa. At the 3 on-site restaurants, enjoy breakfast, dinner, light fare, and international cuisine. Enjoy the gym, as well as activities like hiking/biking, parasailing, and game viewing. In addition to a nightclub and a poolside bar, guests can connect to free in-room WiFi.
Other perks include:
  • An outdoor pool and a children's pool, with a lazy river, a waterslide, and sun loungers
  • Free self parking and valet parking
  • A free area shuttle, a safari, and 2 outdoor tennis courts
  • An area shuttle, supervised childcare (surcharge), and concierge services
  • Guest reviews give top marks for the helpful staff
Room features
All 335 rooms include comforts such as 24-hour room service and air conditioning, as well as thoughtful touches like free WiFi and safes.
Other amenities include:
  • Bathrooms with separate tubs/showers and free toiletries
  • TVs with cable channels
  • Childcare services, coffee/tea makers, and ceiling fans

Languages

Afrikaans, English, Xhosa, Zulu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Free area shuttle
  • Free casino shuttle

Food and drink

  • 3 restaurants and 3 coffee shops
  • 1 poolside bar and 1 bar
  • 24-hour room service

Restaurants on site

  • Crystal Court
  • The Grill Room
  • Plume
  • Tusk Bar & Lounge
  • Bocado

Things to do

  • 2 outdoor tennis courts
  • Arcade/game room
  • Archery
  • Billiards/pool table
  • Children's pool
  • Ecotours
  • Fitness center
  • Free water park access
  • Full-service spa
  • Game/wildlife drives
  • Game/wildlife viewing
  • Golf course
  • Hiking/biking trails
  • Mini golf
  • Motor boating
  • Motorized watercraft
  • Mountain biking
  • Nightclub
  • Outdoor pool
  • Parasailing
  • Playground
  • Safari
  • Sauna
  • Segway rentals/tours
  • Shopping
  • Steam room
  • Water skiing
  • Ziplining

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Free area shuttle
  • Free water park access
  • Grocery/convenience store
  • In-room child care (surcharge)
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised childcare (surcharge)
  • Waterslide

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 51 casino gaming tables
  • 700 casino slot machines
  • 2 casino VIP rooms
  • Casino
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Entertainment

  • Cable channels
  • TV

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 16

Check-out

Check-out before 11 AM
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
This property provides roundtrip airport shuttle service from Pilanesberg International Airport (NYT) only.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from May 15 to June 23:
  • Water park

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times and massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Children under 16 years old are not allowed in the spa without adult supervision

National rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

Property is also known as

LOST CITY PALACE
LOST PALACE
PALACE LOST
PALACE LOST CITY
PALACE LOST Hotel
PALACE LOST Hotel CITY
Palace Lost City Hotel Sun City
Palace Lost City Hotel
Palace Lost City Sun City
The Palace Of The Lost City Hotel Sun City
The Palace Of Lost City
Palace Lost City Sun City Resort
Palace Lost Resort
The Palace of the Lost City
The Palace of the Lost City at Sun City Resort Hotel
The Palace of the Lost City at Sun City Resort Moses Kotane

Frequently asked questions

Does The Palace of the Lost City at Sun City Resort have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at The Palace of the Lost City at Sun City Resort?

As of 21 Sep, 2024, prices found for a 1-night stay for 2 adults at The Palace of the Lost City at Sun City Resort on 30 Sep, 2024 start from $400.93, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Palace of the Lost City at Sun City Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Palace of the Lost City at Sun City Resort?

Self parking and valet parking are free at this property.

What time is check-in at The Palace of the Lost City at Sun City Resort?

Check-in start time: 2:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at The Palace of the Lost City at Sun City Resort?

Check-out is at 11 AM. Late check-out is available for a fee.

Where is The Palace of the Lost City at Sun City Resort located?

This family-friendly Moses Kotane hotel is within 1 mi (2 km) of The Valley of Waves, The Gary Player Golf Course, and Sun City Casino. Waterworld and Segaetsho Cultural Village are also within 2 mi (3 km).

The Palace of the Lost City at Sun City Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 349 out of 589 reviews" "
Rating 8 - Good. 153 out of 589 reviews" "
Rating 6 - Okay. 46 out of 589 reviews" "
Rating 4 - Poor. 28 out of 589 reviews" "
Rating 2 - Terrible. 13 out of 589 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
5 star hotel with 3 star service.The hotel and the facilities were excellent however the service was very poor on a number of occasions. We also had some issues with the room that weren’t resolved despite raising them a number of times and service in the bars and restaurants was so slow and not very professional. Loved the palace itself and the food was very good but the service was a real let down.
Stayed 4 nights in Aug 2024

10/10 Excellent

maria

Stayed 6 nights in Aug 2024

10/10 Excellent

Roland, Lilongwe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had stayed in the Palace Hotel 8 years ago and it was fantastic. This trip was a little disappointing because the standards have dropped somewhat. The tents at the pool were torn, one had a missing roof, some fountains and waterfalls did not work. Tlsime ponds were green with algae and water stank in places. The jungle between the palace and valley of waves was messy. However people were very friendly and well trained, breakfast buffet must be one of the best in the world. The palace is a remarkable and unique building, just a pity that standards have slipped a bit. Having said that i would go back again in the future.
Stayed 2 nights in Aug 2024

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Aug 2024

10/10 Excellent

Johannes de

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Karel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Palace of the Lost City is a feast for the eye
My wife and I would like to praise several members of staff: Itumeleng from Room Service - what a nice and efficient man! Then Maddeleine, Betty, Josephine and Beauty from the Main Restaurant, where we had our 3 breakfasts and 1 dinner The Palace is an incredibly beautiful place - we just admired the decorations (African annimals as statues at the front as well as inside, floor mosaics, the structure of the Palace you see on arrival and on the passage from the lobby to bedrooms
Stayed 3 nights in May 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Another very enjoyable stay here, as it always is. Would throughly recomend this hotel.
Stayed 3 nights in May 2024

10/10 Excellent

Johan

Stayed 2 nights in May 2024

8/10 Good

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Alan James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My time at the palace was excellent very Friendly stàff nothing was too much trouble food was great it ŵàs wonderful
Stayed 2 nights in May 2024

10/10 Excellent

Reinette

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Splendid hotel with fabulous breakfast in huge park like gardens Huge swimming pool Stayed several times before Only drawback is the naughty monkeys roaming around
Stayed 4 nights in Mar 2024

10/10 Excellent

ANDREI

Stayed 3 nights in Apr 2024

6/10 Okay

Thiagaraj

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Nazafarin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most beautiful hotel I’ve ever been to
Stayed 3 nights in Apr 2024

10/10 Excellent

Kirstine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay
Stayed 7 nights in Feb 2024

10/10 Excellent

TAMMY

Stayed 3 nights in Feb 2024

8/10 Good

Vuk

Traveled with family
Liked: Staff & service, amenities
Sun City is nestled in an absolutely beautiful area and truly offers a luxurious escape. We stayed at The Palace which we were really looking forward to. The resort itself offers plenty to do and see, or just relax by the pool, at very affordable prices. The negatives is that our bedding and the linen used in the main restaurant had stains on them each of the days we were there. The Palace itself needs touching up as paint is peeling and umbrellas and such have holes in them. Lastly, the staff kept coming into our room multiple times throughout the day for reasons we couldn't quite figure out. Sometimes it was to clean our room, other times to ask if our room has been cleaned, and a few times a staff member walked in, saw us there and simply walked out. We would definitely visit again but there is definitely room for imporovement.
Stayed 2 nights in Feb 2024

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The entire holiday was an unforgettable first class experience from arrival to checkout. We stayed for 9 nights as a family holiday. Facilities and food were all excellent. The steaks in the Grill Room were among the best we have ever had. Staff could not do enough to help and were really friendly. Would love to come back
Stayed 9 nights in Feb 2024

10/10 Excellent

Elsabe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax in comfort and style.
Excellent service and great food. All staff very friendly and informstive.Will definately call again.
Stayed 3 nights in Jan 2024

10/10 Excellent

Oren

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Unbelievable hotel!! If I could give it 10 stars I would. Great customer service, the hotel is a real palace, amazing architecture and decorations. The place also Sun city is a must go with great activities for a couple with or without kids. We did Quad, zip line, safari, pools, spa you name it!!!! Love this place and will definitely come back!!!
Stayed 3 nights in Jan 2024

8/10 Good

Hanna

Stayed 2 nights in Dec 2023

10/10 Excellent

randell

Liked: Cleanliness, staff & service, amenities

10/10 Excellent

Manesh

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Beautiful and will be back!
Stayed 2 nights in Nov 2023

10/10 Excellent

Anita

Traveled with partner
Liked: Amenities, property conditions & facilities
The resort itself was mind blowing, character filled, it is the biggest and best breakfast we have ever eaten in the world in all our years of travel, the room was filled with South African decor and had everything you needed including a shower and bath and separate toilet, having access to the Valley of the Waves (water slides and wave pool and lazy river) included was an added bonus, having a courtesy bus also included to drop you off at various Sun city locations was amazing including being able to get access to a Spar Supermarket near the entrance to Sun city where we topped up on supplies for our room. The internet was super strong as well. We thoroughly recommend this hotel to anyone and everyone it is one of the best places we gave ever stayed at in the world.
Stayed 4 nights in Nov 2023

10/10 Excellent

J E

Stayed 1 night in Nov 2023