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The Palace of the Lost City at Sun City Resort

5.0 star property
Luxury hotel with 3 restaurants and a full-service spa

Choose dates to view prices

your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for The Palace of the Lost City at Sun City Resort

Building design
Outdoor pool, pool umbrellas, sun loungers
0B | Minibar, in-room safe, desk, blackout drapes
Exterior detail
0B | Bathroom | Separate tub and shower, free toiletries, hair dryer, slippers

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Air conditioning
    Air conditioning
  • Housekeeping
    Housekeeping
  • Gym
    Gym
  • Parking included
    Parking included
  • Spa
    Spa
The price is AED 1,292
Price available on 10/11/2024

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Luxury Pool Facing Room

Minibar, in-room safe, desk, blackout drapes

Superior Luxury Pool Facing Room

Highlights

Air conditioning
Connecting rooms available
TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Hair dryer
Separate bathtub and shower
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Luxury Room

Minibar, in-room safe, desk, blackout drapes

Superior Luxury Room

Highlights

Air conditioning
Connecting rooms available
TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Hair dryer
Separate bathtub and shower
  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, desk, blackout drapes

Junior Suite

Highlights

Air conditioning
Connecting rooms available
TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Hair dryer
Separate bathtub and shower
  • 70 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Luxury Family Room

Minibar, in-room safe, desk, blackout drapes

Superior Luxury Family Room

Highlights

Air conditioning
Connecting rooms available
TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Hair dryer
Separate bathtub and shower
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Suite

Superior Suite | Minibar, in-room safe, desk, blackout drapes

Superior Suite

Highlights

Air conditioning
Connecting rooms available
TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Hair dryer
Separate bathtub and shower
  • 88 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Twin Room

Minibar, in-room safe, desk, blackout drapes

Luxury Twin Room

Highlights

Air conditioning
Connecting rooms available
TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Hair dryer
Separate bathtub and shower
  • 36 sq m
  • Sleeps 2
  • 2 Twin Beds

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The Cabanas Hotel at Sun City Resort
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7.8 out of 10, Good, (780)
The price is AED 526
AED 604 total
includes taxes & fees
4 Nov 2024 - 5 Nov 2024
The Cabanas Hotel at Sun City Resort

About the neighborhood

Map
Sun City Resort, Moses Kotane, North West, 0316

What's nearby

  • The Valley of Waves - 15 min walk
  • The Gary Player Golf Course - 5 min drive
  • Sun City Casino - 5 min drive
  • Waterworld - 7 min drive
  • Pilanesberg National Park - 14 min drive

Restaurants

  • ‪Acacia Terrace Cafe - ‬12 min drive
  • ‪Crystal Court - ‬1 min walk
  • ‪Ocean Basket - ‬8 min walk
  • ‪Casa Bella - ‬16 min walk
  • ‪Tusk Bar - ‬1 min walk

About this property

The Palace of the Lost City at Sun City Resort

Luxury family-friendly hotel
At The Palace of the Lost City at Sun City Resort, you can look forward to a golf course, a casino, and free water park access. For those looking to try their luck, this hotel boasts 700 slot machines, 51 casino gaming tables, and 2 casino VIP rooms. Treat yourself to a body scrub, a body wrap, or a deep-tissue massage at The Royal Salon, the onsite spa. At the 3 on-site restaurants, enjoy breakfast, dinner, light fare, and international cuisine. Enjoy the gym, as well as activities like parasailing, mountain biking, and ziplining. In addition to a nightclub and game and wildlife viewing, guests can connect to free in-room WiFi.
Other perks include:
  • An outdoor pool and a children's pool, with a lazy river, a waterslide, and sun loungers
  • Free self parking and valet parking
  • A free area shuttle, a safari, and 2 outdoor tennis courts
  • Supervised childcare (surcharge), laundry services, and concierge services
  • Guest reviews give top marks for the helpful staff
Room features
All 335 rooms include comforts such as 24-hour room service and air conditioning, as well as thoughtful touches like free WiFi and safes.
Other amenities include:
  • Bathrooms with separate tubs/showers and free toiletries
  • TVs with cable channels
  • Childcare services, coffee/tea makers, and ceiling fans

Languages

Afrikaans, English, Xhosa, Zulu

Property amenities

Restaurants on site

  • Crystal Court
  • The Grill Room
  • Plume
  • Tusk Bar & Lounge
  • Bocado

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 16

Check-out

Check-out before 11 AM
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
This property provides roundtrip airport shuttle service from Pilanesberg International Airport (NYT) only.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from May 15 to June 23:
  • Water park

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 1977/071333/06

We should mention

Reservations are required for golf tee times and massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Children under 16 years old are not allowed in the spa without adult supervision

National rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

Property is also known as

LOST CITY PALACE
LOST PALACE
PALACE LOST
PALACE LOST CITY
PALACE LOST Hotel
PALACE LOST Hotel CITY
Palace Lost City Hotel Sun City
Palace Lost City Hotel
Palace Lost City Sun City
The Palace Of The Lost City Hotel Sun City
The Palace Of Lost City
Palace Lost City Sun City Resort
Palace Lost Resort
The Palace of the Lost City
The Palace of the Lost City at Sun City Resort Hotel
The Palace of the Lost City at Sun City Resort Moses Kotane

Frequently asked questions

Does The Palace of the Lost City at Sun City Resort have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at The Palace of the Lost City at Sun City Resort?

As of 2 November 2024, prices found for a 1-night stay for 2 adults at The Palace of the Lost City at Sun City Resort on 10 November 2024 start from $404.64, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Palace of the Lost City at Sun City Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Palace of the Lost City at Sun City Resort?

Self parking and valet parking are free at this property.

What time is check-in at The Palace of the Lost City at Sun City Resort?

Check-in start time: 2:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at The Palace of the Lost City at Sun City Resort?

Check-out is at 11 AM. Late check-out is available for a fee.

Where is The Palace of the Lost City at Sun City Resort located?

This family-friendly Moses Kotane hotel is within 1 mi (2 km) of The Valley of Waves, The Gary Player Golf Course, and Sun City Casino. Waterworld and Segaetsho Cultural Village are also within 2 mi (3 km).

The Palace of the Lost City at Sun City Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 356 out of 597 reviews" "
Rating 8 - Good. 154 out of 597 reviews" "
Rating 6 - Okay. 46 out of 597 reviews" "
Rating 4 - Poor. 28 out of 597 reviews" "
Rating 2 - Terrible. 13 out of 597 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Zukiswa, Kigali

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Oct 2024

10/10 Excellent

David, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel with nice rooms, grounds and food. The only minor downsides were queues at reception and concierge and delays in getting tea and coffee served at breakfast
Stayed 3 nights in Oct 2024

10/10 Excellent

Basil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel setting was spectacular, and the service was exceptional. Our room was exceptionally quiet. Just exploring the hotel grounds was a mini-adventure! The only area for improvement was in a few of the meals (steak over-cooked, service occasionally slow at Tusk's bar).
Stayed 8 nights in Oct 2024

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
5 star hotel with 3 star service.The hotel and the facilities were excellent however the service was very poor on a number of occasions. We also had some issues with the room that weren’t resolved despite raising them a number of times and service in the bars and restaurants was so slow and not very professional. Loved the palace itself and the food was very good but the service was a real let down.
Stayed 4 nights in Aug 2024

10/10 Excellent

maria

Stayed 6 nights in Aug 2024

10/10 Excellent

Roland, Lilongwe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had stayed in the Palace Hotel 8 years ago and it was fantastic. This trip was a little disappointing because the standards have dropped somewhat. The tents at the pool were torn, one had a missing roof, some fountains and waterfalls did not work. Tlsime ponds were green with algae and water stank in places. The jungle between the palace and valley of waves was messy. However people were very friendly and well trained, breakfast buffet must be one of the best in the world. The palace is a remarkable and unique building, just a pity that standards have slipped a bit. Having said that i would go back again in the future.
Stayed 2 nights in Aug 2024

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Aug 2024

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phenomenal Palce
The Palace EXCEEDED all of my Expectations! This place is extraordinary...it is magical! The service provided by the manager, Francois, Gemolemo at the Front Desk, Seipati, Concierge, and Anna, Housekeeping was second to none! They all went above and beyond to make my stay truly magnificent! The Palace and my stay were Phenomenal!
Stayed 3 nights in Jul 2024

10/10 Excellent

Johannes de

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

HERVE

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Definitely NOT what to expect in a 5 Star hotel
A broken door mechanism should have been replaced - particularly in a room of this category. No turn-down service. Otherwise room is OK. The restaurant "the grill" was most disappointing, with two dishes not available and service either painstakingly slow or no service at all. The evening ended in a "Spur" manner with a little crowd deafeningly screaming "happy birthday" to some guests, in absolute oblivion of the tranquillity of the others. Definitely NOT what you would expect in a 5 Star hotel.
Stayed 1 night in Jun 2024

10/10 Excellent

Karel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Palace of the Lost City is a feast for the eye
My wife and I would like to praise several members of staff: Itumeleng from Room Service - what a nice and efficient man! Then Maddeleine, Betty, Josephine and Beauty from the Main Restaurant, where we had our 3 breakfasts and 1 dinner The Palace is an incredibly beautiful place - we just admired the decorations (African annimals as statues at the front as well as inside, floor mosaics, the structure of the Palace you see on arrival and on the passage from the lobby to bedrooms
Stayed 3 nights in May 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Another very enjoyable stay here, as it always is. Would throughly recomend this hotel.
Stayed 3 nights in May 2024

10/10 Excellent

Johan

Stayed 2 nights in May 2024

8/10 Good

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Alan James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My time at the palace was excellent very Friendly stàff nothing was too much trouble food was great it ŵàs wonderful
Stayed 2 nights in May 2024

10/10 Excellent

Reinette

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Splendid hotel with fabulous breakfast in huge park like gardens Huge swimming pool Stayed several times before Only drawback is the naughty monkeys roaming around
Stayed 4 nights in Mar 2024

10/10 Excellent

ANDREI

Stayed 3 nights in Apr 2024

6/10 Okay

Thiagaraj

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Nazafarin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most beautiful hotel I’ve ever been to
Stayed 3 nights in Apr 2024

10/10 Excellent

Kirstine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay
Stayed 7 nights in Feb 2024

10/10 Excellent

TAMMY

Stayed 3 nights in Feb 2024

8/10 Good

Vuk

Traveled with family
Liked: Staff & service, amenities
Sun City is nestled in an absolutely beautiful area and truly offers a luxurious escape. We stayed at The Palace which we were really looking forward to. The resort itself offers plenty to do and see, or just relax by the pool, at very affordable prices. The negatives is that our bedding and the linen used in the main restaurant had stains on them each of the days we were there. The Palace itself needs touching up as paint is peeling and umbrellas and such have holes in them. Lastly, the staff kept coming into our room multiple times throughout the day for reasons we couldn't quite figure out. Sometimes it was to clean our room, other times to ask if our room has been cleaned, and a few times a staff member walked in, saw us there and simply walked out. We would definitely visit again but there is definitely room for imporovement.
Stayed 2 nights in Feb 2024

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The entire holiday was an unforgettable first class experience from arrival to checkout. We stayed for 9 nights as a family holiday. Facilities and food were all excellent. The steaks in the Grill Room were among the best we have ever had. Staff could not do enough to help and were really friendly. Would love to come back
Stayed 9 nights in Feb 2024

10/10 Excellent

Elsabe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax in comfort and style.
Excellent service and great food. All staff very friendly and informstive.Will definately call again.
Stayed 3 nights in Jan 2024

10/10 Excellent

Oren

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Unbelievable hotel!! If I could give it 10 stars I would. Great customer service, the hotel is a real palace, amazing architecture and decorations. The place also Sun city is a must go with great activities for a couple with or without kids. We did Quad, zip line, safari, pools, spa you name it!!!! Love this place and will definitely come back!!!
Stayed 3 nights in Jan 2024