4/10 Poor
Ana C.
7 January 2025
Wouldn't stay again
The location of the home and the house itself as a house were great. The neighborhood is very friendly and located a short drive to a yummy bakery. However, there were many aspects that would lead us to not book this stay again and we wouldn't recommend it if you were a family that likes cooking:1. Communication with the property management company (Your Luxury Escape) was awful. Never consistent, even after multiple emails trying to receive answers. 2. Huge and several cockroaches in the master bedrooms. 3. Items that were supposed to be included in the stay, were not. Basic items like olive oil, sugar, coffee, tea, dishwasher pods, garbage bins in each bathroom, and hand soap in each bathroom. 4. Detached studio's bathroom is outside and the sink gets backed up horribly. Could rarely use the sink available and this part of the home doesn't have AC or blinds. 5. Check in instructions were not sent until 6pm, but check in was at 3pm. This was after emailing them and giving them a call. 6. All kitchen appliances are very old and dirty. Milk frother button was already broken so luckily we were able to find a chopstick and use that to press the broken button. 7. Instructions provided in emails and instructions in pamphlets provided in the house were completely different and wrong. We tried for 30 minutes to turn the oven on since the instructions provided to us were wrong and then had to call the management company. 8. Cleaning supplies, broom and vacuum were so dirty.
Ana C.
Stayed 5 nights in Dec 2024