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The Upper House

4.0 star property
Eco-certified hotel with free breakfast and a 24-hour front desk

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Photo gallery for The Upper House

Lobby sitting area
Exterior
Executive Double Room | Iron/ironing board, free WiFi
Exterior
Property grounds

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast included
  • Room service
  • Laundry
  • Housekeeping
The current price is AED 360
AED 432 total
includes taxes & fees
16 Mar - 17 Mar

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Classic Triple Room

Classic Triple Room | Iron/ironing board, free WiFi

Classic Triple Room

Highlights

Heating
Flat-screen TV
Hair dryer
Shower/tub combination
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Executive Double Room

Executive Double Room | Iron/ironing board, free WiFi

Executive Double Room

Highlights

Heating
Flat-screen TV
Shower/tub combination
Hair dryer
Private bathroom
Bathrobes
Coffee/tea maker
Electric kettle
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double or Twin Room

Executive Double or Twin Room | Iron/ironing board, free WiFi

Executive Double or Twin Room

Highlights

Heating
Flat-screen TV
Shower/tub combination
Hair dryer
Private bathroom
Bathrobes
Coffee/tea maker
Electric kettle
  • Sleeps 3
  • 2 Twin Beds OR 1 King Bed

View all photos for Luxury Suite

Luxury Suite | Iron/ironing board, free WiFi

Luxury Suite

Highlights

Heating
Flat-screen TV
Separate bedroom
Shower/tub combination
Hair dryer
Private bathroom
Bathrobes
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room | Iron/ironing board, free WiFi

Standard Twin Room

Highlights

Heating
Flat-screen TV
Hair dryer
Shower/tub combination
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room

Iron/ironing board, free WiFi

Standard Double Room

Highlights

Heating
Flat-screen TV
Hair dryer
Shower/tub combination
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

Family Room | Iron/ironing board, free WiFi

Family Room

Highlights

Heating
Flat-screen TV
Hair dryer
Shower/tub combination
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Double Room Single Use

Standard Double Room Single Use | Iron/ironing board, free WiFi

Standard Double Room Single Use

Highlights

Heating
Flat-screen TV
Hair dryer
Shower/tub combination
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • Sleeps 1
  • 1 Double Bed

View all photos for Double Room, Balcony

Double Room, Balcony | Iron/ironing board, free WiFi

Double Room, Balcony

Highlights

Balcony
Heating
Flat-screen TV
Hair dryer
Shower/tub combination
Private bathroom
Coffee/tea maker
Electric kettle
  • Sleeps 2
  • 1 King Bed

Similar properties

Bar (on property)

DoubleTree by Hilton Stoke on Trent

  • Pool
  • Free WiFi
  • Restaurant
  • Breakfast available
8.6 out of 10, Excellent, (1001)
The price is AED 309
AED 371 total
includes taxes & fees
16 Mar - 17 Mar
DoubleTree by Hilton Stoke on Trent

About the neighborhood

Map
The Upper House, The Green, Stoke-on-Trent, England, ST12 9AE

What's nearby

  • World of Wedgwood - 5 min drive - 2.5 km
  • Trentham Monkey Forest - 6 min drive - 4.2 km
  • Fenton Manor Sports Complex - 11 min drive - 8.9 km
  • Staffordshire University - 14 min drive - 10.7 km
  • Trentham Gardens - 14 min drive - 8.4 km

Getting around

  • Stone Station - 13 min drive
  • Manchester Airport (MAN) - 56 min drive

Restaurants

  • ‪The Trentham Estate - ‬7 min drive
  • ‪Toby Carvery - ‬7 min drive
  • ‪The Lakeside - ‬15 min drive
  • ‪Trentham Craft Bar - ‬8 min drive
  • ‪Plume of Feathers - ‬14 min walk

About this property

The Upper House

Upscale eco-certified hotel near Trentham Monkey Forest
Located close to World of Wedgwood and Trentham Gardens, The Upper House provides free cooked-to-order breakfast, a terrace, and a garden. The on-site restaurant, ., offers breakfast, lunch, dinner, and kids' meals. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Free self parking
  • An electric car charging station, an elevator, and smoke-free premises
  • 3 meeting rooms, a banquet hall, and luggage storage
  • Guest reviews say great things about the helpful staff and first-rate property condition
Room features
All guestrooms at The Upper House offer comforts such as free WiFi and room service.
More amenities include:
  • Shower/tub combinations, free toiletries, and hair dryers
  • Electric kettles, heating, and daily housekeeping

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Electric car charging station on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM–9:30 AM
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • .
  • .

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage

Business services

  • Conference space
  • Meeting rooms - 3

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • Elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Heating

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5 AM
Early check-in subject to availability
Early check-in fee: GBP 20.00
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 20.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in fee: GBP 20.00 (subject to availability)
  • Rollaway bed fee: GBP 20.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Upper House Hotel Stoke-on-Trent
Upper House Stoke-on-Trent
The Upper House Hotel
The Upper House Stoke-on-Trent
The Upper House Hotel Stoke-on-Trent

Frequently asked questions

Is The Upper House pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Upper House?

Self parking is free at this property.

What time is check-in at The Upper House?

Check-in start time: 3:00 PM; Check-in end time: 5 AM. Early check-in is available for a fee of GBP 20.00 (subject to availability). Late check-in is available during limited hours.

What time is check-out at The Upper House?

Check-out is at 11 AM.

Where is The Upper House located?

Situated in a rural location, this eco-certified hotel is within 3 mi (5 km) of World of Wedgwood, Trentham Monkey Forest, and Trentham Gardens. Fenton Manor Sports Complex and Royal Stoke University Hospital are also within 9 mi (15 km).

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The Upper House Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 178 out of 248 reviews
Rating 8 - Good. 58 out of 248 reviews
Rating 6 - Okay. 8 out of 248 reviews
Rating 4 - Poor. 3 out of 248 reviews
Rating 2 - Terrible. 1 out of 248 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property, nice staff and lovely food In a beautiful location.
Stayed 1 night in Feb 2025

10/10 Excellent

Joanna

Beautiful setting
Stayed 2 nights in Feb 2025

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying at The Upper House. The breakfast is amazing. Especially the oatcakes. Quality is above all other breakfasts! We will be back
Stayed 1 night in Feb 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another comfortable stay whilst visiting my parents in the village. It’s a beautiful property ideal for walks around the area whilst offering home comforts and a great breakfast. I always have a great night sleep and the bathroom facilities are really modern. Customer Service just needs to be a little more personable as I stay here quite regularly and they haven’t yet realised with the ‘welcome to me back’ however it’s perfect for my family.
Stayed 1 night in Feb 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service
Great staff. Interior decorating needed
Stayed 1 night in Jan 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really comfortable room and bed with a modern bathroom that’s super clean. Staff were welcoming and the breakfast was great with lots of options. Parking is easy and it’s really accessible for visiting our family. Would suggest a little bit more personal interaction to gauge why a customer visits and share what else is available food/drink wise from the hotel besides breakfast. Will be staying again in a couple of weeks and looking forward to it.
Stayed 2 nights in Jan 2025

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely rural country house hotel
It was our second stay here and it was great. Typical independant country house style hotel in that it has lovely authentic decor and styling, great service, plenty of free parking, nice countryside views, and breakfast included.
Stayed 2 nights in Nov 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely old style hotel & would over to visit when weathers better. Has lots of character & charm. Staff great helpful & friendly. We had dinner there which was presented well very tasty & enough choice to suit all tastes but not overwhelming. Prices are good too for this style of hotel.
Stayed 1 night in Dec 2024

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely quiet location. We enjoyed a delicious dinner and breakfast the next morning. Menu choice for both was unusual and extensive.
Stayed 1 night in Nov 2024

10/10 Excellent

A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent 1 night stay. Felt very welcome on arrival and had check-in online. The receptionist was very pleasant and informative. Room was very comfortable with lovely bed linen and towels and nice amenities. Fabulous breakfast. We really enjoyed our brief stay.
Stayed 1 night in Nov 2024

8/10 Good

Janette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a Luxury Suite which was very spacious with it’s own dressing area. The hotel is very grande and the reception room on the main floor was very relaxing for a coffee and cake. Wish we had more time to explore the hotel grounds.

10/10 Excellent

ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stay at the Upper House
pleasant staff on reception. excellent room if smaller than normal
Stayed 1 night in Oct 2024

8/10 Good

jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice business stay. Breakfast was excellent. All staff very polite.
Stayed 1 night in Jul 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely country house hotel. Very friendly and helpful staff. Large and very comfortable and well appointed room. Breat breakfast!
Stayed 1 night in Sep 2024

10/10 Excellent

Siobhan

Beautiful hotel with a spacious garden. The staff were excellent the only gripe I have is that I found the bed too hard for me and had a restless night.
Stayed 1 night in Oct 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved The Upper House. Friendly people and great food.
Stayed 2 nights in Sep 2024

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a lovely hotel with great staff
Stayed 1 night in Jun 2024

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities
Thank you. Best hotel I have stayed at in England.
Stayed 1 night in Sep 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful place - very cozy. The staff at breakfast were very friendly and the food was delicious.
Stayed 1 night in May 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
Lovely place and great staff. Dinner was excellent, highly recommend.
Stayed 1 night in Mar 2024

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful site; wonderful staff - feels like home.
Stayed 1 night in May 2024

10/10 Excellent

rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous country Hotel with absolutely amazing helpful friendly staff , fantastic food could not recommend highly enough
Stayed 3 nights in Mar 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve just spent two wonderful weeks at this property visiting from Canada. All the staff are very helpful and the food in the restaurant was excellent. Already planning a return visit next year.
Stayed 13 nights in May 2024

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Very much enjoyed our stay at Upper House. Beautiful setting. Great staff. Delicious food.
Stayed 1 night in Jun 2024

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was small but cute. We had everything we needed & the bed was super comfy. Staff were lovely & helpful. My only issue ( & it’s a small one) is I ordered scrambled eggs for breakfast but what I got was like a cut up omelette. Would stay again!
Stayed 1 night in Aug 2024