The hotel is new, so it was clean and everything worked. The decor is modernesque. No real issues, although the parking is all valet. If you go, hope you get Лъчезар Михайлов (Llchezar) as your valet (to park, for luggage, etc.). Not only is he friendly with a great smile, he speaks English rather well. He gets 2 thumbs up from us for helpful explanations about the area and Bulgarian culture generally. Otherwise the service was good but not exceptional. Most of the restaurants nearby were fast-food type. For a sit-down meal, the hotel restaurant was about it, but not all the servers speak English. (This is true of Bulgaria generally.) That said, the food was fine.