2/10 Terrible
Genia D., Benton, Kentucky, USA
19 October 2020
Liked: Check-in, location, listing accuracy
Disliked: Cleanliness, communication
The Smell Will Kill You
Upon arrival at the property we opened the refrigerator and the rotten smell would knock you over. The refrigerator was rusted. Contacted Maria and she came over and said she couldn't smell anything. The smell worsened and we could not even use the refrigerator. Called her back again and she came over. We were out and came home late. We walked in and she had left the windows open and the door. House was freezing and still stinks. Walked by the water heater and she had torn off a piece of cardboard and stuck it in the pilot light hole! Good thing we saw it or we could have been in extreme danger. Contacted Maria again and she was mad we called her late but she left our possessions unsecured and our life in danger. She refused to acknowledge the situation and kept telling us there was no smell. Our little granddaughters even commented on how its stinky it was in the house. Now the smell has penetrated the rest of the house. There was no where for us to go. Maria would not help us and would not give us a refund for the stay. We had some friends come over and say how bad it smelled. We had planned on cooking for our granddaughters during our stay and we could not even put a bottle of water in the fridge. I have stayed with VRBO homes for a long time but never have I had a stay that was this bad and a host that was so disrespectful. Renter beware.
Genia D.
Stayed 3 nights in Oct 2020