We had last minute changes to our travel plans due to my business partner being in a bad accident, therefore could not show up the first day of our 2 night reservation. When I called the property manager on day 2 to say that we were still coming & explain what was going on, she stated that the unit we were supposed to be staying in was occupied the night before and still needed to be cleaned (this was about 3:30pm) and we'd need to wait a while before we could come in. At that point, I was very confused and told her that our reservation was for 10/17-19, and we were the only ones who should have been staying in that condo the night before. She then blamed VRBO and said that they've been terrible lately in not letting her know when units are getting booked. OK....It's VRBO's fault. I didn't know what to believe. She then changed her story and said she was refinishing the floors in the unit and needed to get her materials out of it before we could check in, and once again would have to wait a bit to check in to the condo. I was trying to be patient with her, and then asked if there was any way that we could add a 3rd night to our reservation, since we had to miss the first one. At that point she yelled at me, saying, "I already told you that the owners are coming in at 8am and you must be out by 10am...YOU CANNOT EXTEND YOUR STAY!!!" This caught me off guard, as this was the very first time that I'd ever spoken with this woman. Not being one for confrontation, I moved on to the next subject, asking if I could just cancel the remaining reservation since our entire trip to Indian Shores had gone awry with my partner's accident. She proceeded to tell me that I'd need to contact VRBO because they control the money and make all the decisions. So I called VRBO immediately, and they kindly stated that the decision was up to the host, so they got Stacey (the property manager) and I on a recorded conference call together, at which time Stacey wouldn't let me or the VRBO staff get a word in, and she was screaming at me, stating that I was a liar, that she has been doing this for 12 years and knows when someone just wants to cheat to get their money back. When I tried speaking to explain that at that point I just wanted to ensure that we'd get our large deposit returned, she hung up on us mid-sentence. Even the VRBO rep was shocked and stated that "the host was extremely unprofessional." I travel constantly and never before have encountered such treatment.