6/10 Okay
Geraldine
Traveled with partner
16 December 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
There were some setback we experienced during our check-in and at the spa. I’m glad though for the management's prompt attention to the matter, particularly in arranging and moving us in a better room. It may not be the best in our opinion but we were fine with it. We appreciate their courtesy in resolving the issue.
As for the VIP benefit, we actually wouldn’t get the upgrade and the wine if we didn’t asked and had the problem about the room they gave us. We didn’t get any access either nor was informed about their VIP lounge. But it’s okay, not a big deal.
Overall, we enjoyed the location, service, and the warm hospitality of most of the staff. Ms . Lucie at the front desk in particular, is to be commended for her friendliness and work ethic. We appreciate Ms. Hail as well for her professionalism and for reaching out before we left the hotel.
While the hotel building may benefit from renovations, its price and amenities offer excellent value, making it a recommendable choice. We're looking forward to our next visit to Malta. It was a good and memorable vacation.
Geraldine
Stayed 7 nights in Dec 2024