4/10 Poor
Edwin A
Traveled with partner
31 January 2025
Disliked: Staff & service, amenities
Do Not Go Here. My booking was non-refundable (with no mention on Expedia), and they do not respond to communication. Our flight was changed to a later flight with only one hour to get there and get checked in. I used their "Contact Us" email from their website three times. No answer. I had to call them, to set up transportation from the airport. It didn't show. I called them from the airport, and they said that they would check into it, and call me back. No call back. In desperation, I took the last taxi available from the airport. Check in ends at 12:00, but they don't say what to do if you arrive late. Once there, there is supposed to be a phone by some window where you can call someone to tell you where your key is. They could have told me this. There were two 1-1/2" cockroaches in our room upon arrival, but the bug spray that makes them run was set out on the counter.
Edwin A
Stayed 1 night in Jan 2025