4/10 Poor
Mattia
Traveled with partner
21 Sep, 2024
Disliked: Staff & service, amenities, property conditions & facilities
Overall disappointing, though management did attempt to fix some issues when we complained.
-Customer service needs improvement; staff often chat during breakfast with little to no work to do, while at other times, only one receptionist is available and can't leave the desk (especially at night; management suggested it is a cost-saving exercise).
-Room service was poor; on 3 occasions we had to request toilet rolls, and on 1 occasion soap refills as they weren't replenished after cleaning.
-Breakfast was very poor with limited continental choices that were often stale, like bread, or became unavailable, like fruit yoghurt. The hot breakfast was lukewarm and quickly went cold. Needs more vegetarian/vegan options.
-The gym is tiny and rundown, accommodating a maximum of two people. The air conditioning was off, making it warm. Management said it could be turned on upon request, but there’s no signage indicating this.
-Room maintenance was disappointing: black mold in shower grout, patchy paintwork, bubbling wallpaper, and torn rugs, falling short of advertised standards.
-The pool and communal tanning areas were also disappointing; the pool is cold, and sun loungers are tightly packed. The plants are dying. Ugly surrounding buildings.
-At times, it felt like a hostel, with groups playing loud music in rooms, drinking vodka, and playing drinking games.
-The approach to the hotel is on a slippery, steep slope surrounded by dilapidated buildings and noisy ongoing construction.
Mattia
Stayed 9 nights in Sep 2024
