6/10 Okay
Linda
Traveled with group
21 January 2025
Liked: Cleanliness, staff & service, amenities
The hotel is beautiful but I had some issues. I made contact with the hotel to make them aware and received an apology.
I was not happy with something said at check-in, my shower handle came off and wardrobe door handle too. These were not fixed. The noise from upstairs, fridge and people banging on the hall way door prevented me sleeping. I had issues ordering breakfast due to a lack of menu in the room and reception not knowing what I could have.
My room was lovely other than what I mentioned above, the majority of the staff were friendly and the food good. I loved the smell of the coal fire every time I went to the reception area! I just expected better from a 5 star hotel.
I would not return at full price as I don’t trust that I wouldn’t have a similar experience.
Linda
Stayed 1 night in Jan 2025