We arrived at the property expecting first floor, private master suite with it's own bathroom. When we arrived, the owner was not there, the drywall ceiling in the kitchen was caving in, the wooden trim by the front door inside looked rotted, it was not clean. The owner arrived and he and has wife were having a discussion in a foreign language, she was clearly mad. He questioned that we had a reservation, wanted to know when we made it, I showed him the conversations back and forth on VRBO. He said he was no longer with you, the first floor master suite was taken and had no private bathroom and the only one with it's own bathroom was upstairs. The whole experience was horrible and I was preparing to sleep in my car as there was nothing else available, and cutting my trip short. I had a friend with me who agreed with me, it was not clean, we were not wanted and the whole thing was a horrible mistake.
I need a 100% refund as the room was not available and even if it was, I would not have felt safe and/or clean there.