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"I gave comfort a 4 simply because I don't find soft pillows help me sleep - but when we stayed here before the housekeeper gave us firmer pillows when we asked. Overall a lovely stay and delicious breakfast. "

"We stayed on 12th February 2025 in room 35. The hotel is very traditional. The lady at check-in was friendly helpful and kind. The hotel has a swimming pool which was lovely and warm. The room and shower room were clean. Free parking on site a huge bonus. Breakfast was delicious everything cooked perfectly. It was in a huge traditional staffed dining room. The Laguna is about five minutes stroll to Bournemouth town centre through two underpasses. Location brilliant for the town centre. We would definitely stay again. Its old fashioned quirky and we loved it. Good value too. "

"Efficient check in and out / although I have not had my invoice yet"

"great service"

"We love staying at the Knoll house, it’s a very unique hotel in such a lovely setting. You can walk across the road to the beach. It is perfect for dogs. It is a five minute ride from Swanage. There is a bus that stops right outside the hotel and will take you to sandbanks or Swanage it is surrounded by so much countryside and nature. It’s a wonderful place. Our dog loves it as well.👍"

"Lovely hotel, lovely staff and great location "

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"Large family rooms. "

"Had an excellent 4 night stay at the West Cliff. The room was clean and spacious, with a very comfy bed. The staff were all friendly and helpful. The breakfast was great - plenty of choice. The Spa are downstairs was also very good. Would definitely stay here again."