The night desk person was very good, nice and polite. The room was good, clean and comfortable. The BIG problem was that nowhere on Expedia or on the reservation form did it say "NO PETS ALLOWED". If I had known that, i would have gone elsewhere. I don't mind paying extra for my small, very well behaved dog, but to make a non-refundable reservation and to see when I arrive at the front door to see a big sign that says "NO PETS ALLOWED" is rude and borders on false advertising. Fortunately it was warm enough for my dog to sleep in the car, but I was worried about him all night and was not happy that their no pet policy was not made clear up front.