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"The overall experience at the Hotel Convento de São Paulo was good but we were really disappointed and almost ready to cancel our entire stay from the first room they gave us. We booked the Suite, Annex Building (Fonte (outside the Main Building)) and what we got was nothing like the vaulted ceiling room we chose when booking. The room 314 we got should be condemned for having a serious mold problem and was extremely uncomfortable to breath in regardless of trying to air the space out with the windows open. The sheets literally felt damp to the touch as if they either hadn't been dried properly or the dampness of the space was affecting them. The bed was not the double/queen bed shown in the pictures either. We were shocked that this was what we were paying $150 usd a night for in the off season. If we hadn't gotten there so last the first night from our long drive to the hotel we would've gone to the front desk right away and had the room either changed to our great inconvenience after un-packing. The next morning we brought this to the attention to the staff member at the front desk who then switched us to the correct room that we booked and from there on out we were extremely happy. The claim made by staff is that there are many rooms (11 different options). There is only 1-2 pictures of the rooms yet nearly 100 of the property grounds... Very misleading and should be improved. Again, we were happy with our correct room but what a hassle it was at the start. "

"Everything is amazing. The only problem is that the Restaurant only opens sometimes. And there’s no Food available nearby."

"We stayed in this hotel for one night. It’s right in the heart of the wine region and we visited a vineyard before arriving for the night. Easy to park in the underground car park but there’s also plenty of parking on the street. Super easy check-in and offered drink as we arrived which was nice. The hotel has an indoor pool and some Thermo circuit spas which were great to relax in the afternoon and morning. Lovely breakfast with a good choice, including eggs Benedict. The bedroom was nicely decorated with a decent king-size bed that was very comfortable blackout blinds, large pretty windows. We didn’t have dinner in the hotel we opted to walk out to one of the local restaurants. There was plenty of choice."

"The building of the hotel is very special and unique, we really love it. Staff are very friendly, room is very clean, the breakfast is great!!"

"The place was really beautiful and quiet. The balcony was a plus as you could relax there. The staff were very attentive. Leonel was especially sweet and thoughtful when we requested to take our order from the bar to our room. He carried 2 trays of food to our room, even though room service wasn’t available."

"Wonderful surprise! The hotel is beautiful, smells nice and is tastefully decorated. Our room is next to the pool and has a great view of the lake in front. I would love to stay here another time. "

"It was such a unique experience for my family and I to have high end experiences at our fingertips. Adding evening activities or entertainment for after dinner as an option would have made this even better than it already was. "

"Great hotel and great amenities. The staff was amazing and so was the food. Unfortunately it is located in an area with little surrounding such as a supermarket, restaurants … also no phone service but a great WiFi coverage. Would definitely recommend for a relaxing holiday."

"Very relaxing "