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"Unfortunately not a perfect stay which was very disappointing with it being my husband’s birthday, booked through Hotels.com so not allowed to use the pool unless we paid £45 each, I have never heard of this before.The rooms are very nice but paying £5 for nut or crisps is ridiculous. The breakfast was very underwhelming with minimal choice, awful cold poached eggs, cold plates, weak coffee, all left me feeling very sick! Not worth £291 for one night. "

"Stayed here before and still love the hotel, ideal stay for York and surrounding areas"

"Fantastic place and service! Amazing location, food, and service. Stayed for a night and wouod recommend to anyone "

"The hotel has changed massively since we last went before you ate in the dining room overlooking the bay restaurant has been moved now you see car park don't get me wrong it was very nice but I preferred the old set up it also has no pool now "

"Great location apart from road noise at busy times"

"Upon arrival no staff was to be seen, but was polite and showed us to our rooms. A few hazards on entry grates raised up on tile flooring at entry ( trip hazard) lift doesnt work. We was there two nights no fresh towels or bedding. Had to buy our own toilet roll. Cleaness needs a good clean over, walls had stains, carpets need a good clean. Overall was warm, comfy. Its a hotel that would have alot of potential or would benefit a good make over. Pictures arent a true image of the hotel people are...

"Really clean and great value for money "

"Lovely room, lovely bedding/beds, good quality towels. Tea/coffee making facilities. Room very quiet. Staff very helpful/friendly. Breakfast very good, plenty of choice. "

"We had an executive room, which was a fantastic size. There was a lounge area, a good size desk, bathroom had a bath with a powerful shower and the bed was extremely comfortable. There was a minibar in the room, an ironing board and iron and reasonable wardrobe space if you were staying for any period of time. We parked the car in the car park which had enough spaces, even on a weekend although the spaces were tiny and hard to get in and out the car. The restaurant was quiet (no music or...

"Debbie was an amazing host, she went above and beyond nothing was too much. She informed us of everything about the area and what things there is to do locally. The room was clean and very well presented. I would highly recommend!"

"Excellent hotel made even better by a free upgrade. It is located in the Town of Helmsley great parking as they have their own underground car park. The reception staff were very friendly and helpful. We were given a free upgrade to a poolside suit which was fantastic. The hotel itself is very well maintained and feels very comfortable. We used the hotel bar which was well staffed comfortable and drinks were reasonably priced. We had breakfast in the hotel which was excellent and the staff...

"We had a lovely 2 night stay. Room was spacious, clean warm and very comfy. I would recommend Very close to the train st and all amenities "