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Helnan Auberge Hotel

5.0 star property
Luxury hotel with a sauna and a 24-hour front desk

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Helnan Auberge Hotel

Courtyard
Lunch and dinner served
Lobby sitting area
Indoor pool, outdoor pool, sun loungers
Lobby sitting area

Reviews

6.8 out of 10

Popular amenities

  • Hot Tub
  • Bar
  • Pool
  • Parking included
  • Room service
  • Housekeeping

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Room (Egyptians Only)

In-room safe, desk

Standard Room (Egyptians Only)

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Private bathroom
Hair dryer
Electric kettle
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Room

In-room safe, desk

Standard Room

Highlights

Balcony or patio
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Private bathroom
Hair dryer
  • 29 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

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About the neighborhood

Map
Karoun Lake , Faiyum Governorate, Sinnuris

What's nearby

  • Faiyum Oasis - 1 min walk - 0.0 km
  • Lake Qaroun - 2 min drive - 2.6 km
  • Pyramids of El Fayoum - 23 min drive - 22.6 km
  • Tunis - 25 min drive - 22.9 km
  • Wadi Rayan - 50 min drive - 56.5 km

Getting around

  • Cairo Intl. Airport (CAI) - 114 min drive

Restaurants

  • ‪مطعم البرج - ‬7 min drive
  • ‪مطعم و كافتيريا البارون - ‬4 min drive
  • ‪مطعم أسماك ابو عبد الله - ‬6 min drive
  • ‪مطعم دنانير - ‬5 min drive

About this property

Helnan Auberge Hotel

Luxury hotel
A poolside bar, a terrace, and a coffee shop/cafe are just a few of the amenities provided at Helnan Auberge Hotel. For some rest and relaxation, visit the sauna or the Turkish bath/hammam. The on-site restaurant, El Sohbagia, offers lunch and dinner. In addition to a garden and a playground, guests can connect to free WiFi in public areas.
You'll also enjoy the following perks during your stay:
  • An indoor pool and an outdoor pool, with sun loungers
  • Free self parking, plus valet parking (surcharge)
  • An outdoor tennis court, an area shuttle, and express check-out
  • Express check-in, tour/ticket assistance, and an elevator
Room features
All 104 rooms include comforts such as 24-hour room service and air conditioning, as well as thoughtful touches like safes.
Extra conveniences in all rooms include:
  • Bathrooms with bathtubs and free toiletries
  • Flat-screen TVs with satellite channels
  • Balconies or patios, refrigerators, and electric kettles

Languages

Arabic, English

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Valet parking on site (USD 5.00 per night)
  • Area shuttle (surcharge)

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service

Restaurants on site

  • El Sohbagia

Things to do

  • Billiards/pool table
  • Children's pool
  • Indoor pool
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Spa tub

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Refrigerator
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Pool sun loungers
  • Terrace

Spa

  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Electric kettle
  • Refrigerator

Outdoor space

  • Balcony or patio

More

  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 3:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 110.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: USD 5.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31

Property is also known as

Helnan Auberge Hotel Sanhur
Helnan Auberge Hotel
Helnan Auberge Sanhur
Helnan Auberge Hotel Sinnuris
Helnan Auberge Sinnuris
Helnan Auberge Hotel Hotel
Helnan Auberge Hotel Sinnuris
Helnan Auberge Hotel Hotel Sinnuris

Frequently asked questions

Does Helnan Auberge Hotel have a pool?

Yes, this property has an indoor pool, an outdoor pool, and a children's pool.

Is Helnan Auberge Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Helnan Auberge Hotel?

Self parking is free at this property.

What time is check-in at Helnan Auberge Hotel?

Check-in start time: 2:00 PM; Check-in end time: 3:00 PM.

What time is check-out at Helnan Auberge Hotel?

Check-out is at noon.

Where is Helnan Auberge Hotel located?

Situated in Sinnuris, this luxury hotel is steps from Faiyum Oasis and 1.6 mi (2.6 km) from Lake Qaroun. Karanis is 9.9 mi (16 km) away.

Helnan Auberge Hotel Reviews

Reviews

6.8
Rating 10 - Excellent. 8 out of 33 reviews" "
Rating 8 - Good. 8 out of 33 reviews" "
Rating 6 - Okay. 8 out of 33 reviews" "
Rating 4 - Poor. 4 out of 33 reviews" "
Rating 2 - Terrible. 5 out of 33 reviews" "

7.0/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

6.2/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

10/10 Excellent

Hosam

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very unique property, staff are extremely helpful and friendly
Stayed 3 nights in May 2022

2/10 Terrible

Shady, Cairo

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience was terrible by all means They never answer their phone In the first place Staff is VERY unfriendly and not willing to help Room was not clean Bedsheets and towels smelled awful We couldn’t even reach the reception or front desk if we needed anything during our stay Food was horrible
Stayed 2 nights in Feb 2022

8/10 Good

Ehab

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Overall ... it was good experience 8.5/10 Staff freindly 10/10 Room is great 9/10 Service is great 9/10 Food is ok .. Arabic cousin ... i can give it 7 out of 10 .. food was not much hot ( dishes up not heated up during service ) and not much verieties of dishes... Hotel location is direct on the lake however it is far away from the attraction areas ( approx 25km far ) Hotel is not providing Safary trip packages ... so you need to do your own homework .. to arrange a trip for your safary trip ... for us .. we ve contacted a local family lives in tunis village who has several land croser 4×4 Approx cost is 100 usd per trip can accomodate up to 6 pax.. including water falls .. wasi al hitan ...desrt surfing..... desert crousing ...
Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2021

2/10 Terrible

Ahmed

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021

10/10 Excellent

Adham

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

2/10 Terrible

Nariman

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible place, dirty, food is disgusting. The third bed for the
Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Amenities, property conditions & facilities
Avoid Helnan al fayoum, Everything is terrible. I came for one night just to sleep as we have trips outside to do, 1st i checked in at 6pm,they put us in a room overview garbage area,as there is no other rooms available, 2nd we found out that air-condition bringing out heat in a terrible way, we tried to talk to them, to find that 5 rooms at reception are complaining same issue & their answer that we are trying to fix it ... Now it is 11 pm, we couldn’t sleep & my kids slept and their bodies are too hot ... I called the manger & i started to shout out, his answer that i will fix it and call you back in 15 mins, After an hour and half he prepared another room in another building , more clean and location is better , but we have to carry kids while they are sleeping and pass them to another building in very gold weather with too much wind , After we moved with 3 hours , i found my little daughter got a fever 40 c , calling them to help but no pharmacies around and no clinics.. we stayed like that till 2nd day ! And regardless what happened to us, this hotel is not Fayoum mood at all , terrible location No View , terrible food ( no oriental breakfast like all other hotels ) .. Not that clean at all , Dirties all around& rooms are too small Dosent worth penny , its rate was 1200-1500L. E per night & other hotels max. 600L. E Was a big mistake to choose
Stayed 1 night in Apr 2021

10/10 Excellent

Alaa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a very relaxing place
Stayed 2 nights in Feb 2021

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
The hotel is historic with lot of events that have happened in it. But when keeping the iconic old vibes, the hotel management forgot to do maintenance and renovation. The room is supposed to be 5 stars but was not even close to 3 stars with the bathroom amenities very limited and the shower very old and broken. The breakfast buffet was okay but dinner options were very limited. Front desk staff were too slow and seemed not professional enough to match the expectations of this historic hotel
Stayed 1 night in Dec 2020

6/10 Okay

Verified traveler

Traveled with group
Great location, great views, beautiful garden, historic
Stayed 2 nights in Dec 2020

8/10 Good

Abeer

Traveled with family
Liked: Staff & service, room comfort
Needs renovations
The hotel has a lot of history but it needs huge renovations.
Stayed 1 night in Dec 2020

10/10 Excellent

christie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was lovely. The staff was helpful and attentive, the hotel was sparkling clean and we had a very relaxing time. We were one of only a few guests in the hotel in this quiet season and yet the staff worked hard to make sure we enjoyed every moment.
Stayed 2 nights in Nov 2020

8/10 Good

ABDELRAHMAN

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and good food . Need some activities for the night . Bath shampoo and shower gel quality need to be changed
Stayed 1 night in Nov 2019

10/10 Excellent

Mervat, El Fauom

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👌👍 very good everything perfect we love stuff
Stayed 2 nights in Oct 2019

8/10 Good

jafar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overall
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Excellent architecture and landscape clean rooms and excellent breakfast. Toilets need renovation. Sound insulation of the balcony needs improvement if possible. Music broadcast should be better and should stop before 10 pm.
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
location is very good 1 hour 15 from Cairo.. 30 min from Tunis village. rooms need renovation. don't recommend u go during any public holiday as they aren't ready to host so many guests at the same time.
Stayed 2 nights in Jan 2019

8/10 Good

Thomas

Recommended for not demanding cleintle whose main goal is to explore the area. Price is rigght. Friendly staff
Stayed 3 nights in Jan 2019

4/10 Poor

bassem, egypt

Disliked: Staff & service, property conditions & facilities, room comfort
long check in process over an hour, wrong bed request in 2 rooms, awful breakfast
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveler

Liked: Room comfort
Average hotel nothing special, location is good to go anywhere in fayoum
Stayed 2 nights in Jun 2018

2/10 Terrible

hanan , CA USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
All public area is not heated very cold all over
I booked 4 nights and left after 2 it was very cold no heaters at any public area , poor service they couldn't find my booking or know anything about the hotel entertainment over all stay was not good bad experience no activity indoor or outdoor by the pool

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

aliaa

Liked: Cleanliness, property conditions & facilities, room comfort
nice hotel
over all was good , very friendly staff, amazing view from the rooms