Where to begin? Love the staff! Extremely accomodating. Ask for Mr. San or ask anyone, they'll get you anything you need no matter the hour. I enjoyed the room service, the bar, the pool, the laundry, the free (menu ordering, not buffet) breakfast, and the ready tuk-tuk's (the taxi's) outside the wall. Once inside the hotel you feel secure and well cared for. Confused about something? Just ask any of the staff. Forgot that weird battery? Tell the desk, they'll have it for you in an hour. Want something to eat at 3am? Just call down and ask. Best air conditioning in all of Cambodia! Rooms were very clean, and well stocked. The rooms have a safe, tv (with several language channels), plenty of towels, amenities, and a mini-bar. Kids spent hours in the pool. Shops are a 5-minute ride away ($2 to $3 anywhere in the city). Airport is also $3 but it's up to you. Pub Street (nightlife, shops, and all the safe restaurants) are also 5-minutes away. Ask the staff to arrange your temple trips, helicopter flights, elephant rides, or anything else. They can get busses, cars, tuk-tuks, or even single mopeds. This place is surrounded its own wall and access is restricted. You won't be bothered! We felt safe spending a long day out at the temples knowing our gear was safe and sound. Love that this place is not on the very busy highway like many other hotels are. Will be back for sure!