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"Room is big and clean, just toilet too small for our room at 8th floor. Hotel is renovating, hope will have a bigger toilet in future. Breakfast and dinner buffet spread is good. No chance to try the onsen, hope will have a chance in future."

"This was a gorgeous place to be in the middle of Winter. The hotel is amazing and the surrounding nature and lake are breathtaking. Ee had a few things planned for the visit, but preferred just to stay in the hotel/resort"

"Fantastic Hotel, great service, great room, great food, great location, great onsen facilities. Our family had a wonderful time at your hotel, thanks for making it such a memorable experience for us. "

"The view is amazing. "

"A really clean hostel that provided a clean set of towels and toothbrush set. There’s a curtain for each bed so I had privacy. Even if it’s full house, there was ample space for luggage. There’s a comfy lounge area with water dispenser for me to chill. Don’t forget to try the curry rice. It was exceptionally good and slightly different from the regular Japanese curry. Toya lake was just across the street and the famous Waseimo store was right in front of The Toya. Two combi stores nearby if you like to get snacks. "

"Love the location. Staff super nice and polite. Nice view "

"Staff was really helpful to check and advise on JR train information even it is not their responsibilities. The hot spring was very well maintain and comfortable to use. Dinner and breakfast buffet variety is very good. The lake view is perfect also !! "

"I didn’t know the hotel provides shuttle services. "

"Loved traditional styled Japanese hotel. Have read bad reviews saying staff don’t speak English and are not friendly, but that is not fair. They might not speak English (but are they obligated to speak English? No!), but we found them very polite and sweet. Before you complained, check your manners. The price included breakfast and dinner. The dinner was traditional and it was so much! Breakfast was a buffet style. Delicious! We heard that they grow some of vegetables they serve. We love everything about th"