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Hotel Willow Banks

4.0 star property
Hotel with 4 restaurants, steps from Mall Road

Choose dates to view prices

Photo gallery for Hotel Willow Banks

Front of property - evening/night
Exterior
Restaurant
BBQ/picnic area
Aerial view

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking available
  • Spa
  • Gym
  • Bar
  • Breakfast available
  • Room service
The current price is AED 259
AED 291 total
includes taxes & fees
2 Mar - 3 Mar

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Premium Room

Premium bedding, minibar, in-room safe, individually decorated

Premium Room

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Heating
Connecting rooms available
Refrigerator
LED TV
  • 35 sq m
  • Valley view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Room

Premium bedding, minibar, in-room safe, individually decorated

Superior Room

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Heating
Connecting rooms available
Refrigerator
LED TV
  • 35 sq m
  • Valley view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Premium Room with Kitchenette

32-inch LED TV with cable channels, TV

Premium Room with Kitchenette

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Kitchenette
  • 35 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Interconnecting family room

Premium bedding, minibar, in-room safe, individually decorated

Interconnecting family room

Highlights

Separate sitting area
Individually furnished
Individually decorated
Private indoor hot tub
Heating
Connecting rooms available
Refrigerator
LED TV
  • 70 sq m
  • Valley view
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Luxury Room

Premium bedding, minibar, in-room safe, individually decorated

Luxury Room

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Heating
Connecting rooms available
Refrigerator
LED TV
  • 19 sq m
  • Valley view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Club Room

Club Room | Premium bedding, minibar, in-room safe, individually decorated

Club Room

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Heating
Connecting rooms available
Refrigerator
LED TV
  • 35 sq m
  • Valley view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room

Highlights

Separate sitting area
Individually furnished
Individually decorated
Heating
Connecting rooms available
Refrigerator
LED TV
Ceiling fan
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Similar properties

Exterior

Royale Retreat

  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
7.4 out of 10, Good, (18)
The price is AED 174
AED 195 total
includes taxes & fees
23 Feb - 24 Feb
Royale Retreat

About the neighborhood

Map
Near Tourism Lift, The Mall, Shimla, Himachal Pradesh, 171001

What's nearby

  • Mall Road - 1 min walk
  • Christ Church - 7 min walk
  • Kali Bari Temple - 17 min walk
  • Lakkar Bazar - 18 min walk
  • Jakhu Temple - 12 min drive

Getting around

  • Shimla Station - 8 min drive
  • Shimla (SLV) - 21 min drive

Restaurants

  • ‪Nalini Restaurant - ‬2 min walk
  • ‪Cafe Sol - ‬2 min walk
  • ‪Cafe Simla Times - ‬1 min walk
  • ‪Jashan - ‬6 min walk
  • ‪Hotel Clarke's - An Oberoi Hotel - ‬4 min walk

About this property

Hotel Willow Banks

Upscale hotel near Mall Road
You can look forward to a nightclub, a rooftop terrace, and a coffee shop/cafe at Hotel Willow Banks. Treat yourself to a body wrap, a body scrub, or a deep-tissue massage at the onsite spa. Be sure to enjoy a meal at any of the 4 on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as a hair salon and an arcade/game room.
Other perks include:
  • Limo/town car service, buffet breakfast (surcharge), and bike rentals
  • Self parking (surcharge), a 24-hour front desk, and concierge services
  • A front-desk safe, an elevator, and massage treatment rooms
Room features
All guestrooms are individually furnished, and feature comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like free WiFi and separate sitting areas.
Other amenities include:
  • Heating and ceiling fans
  • Bathrooms with rainfall showers and bidets
  • 32-inch LED TVs with cable channels
  • Separate sitting areas, refrigerators, and electric kettles

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (INR 200 per day)
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 8:30 AM–10:30 AM: INR 700 for adults and INR 500 for children
  • 4 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges
  • 24-hour room service

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Fitness center
  • Full-service spa
  • Nightclub
  • Sauna
  • Steam room

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Rooftop terrace

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Massage - deep-tissue
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 48

More

  • Fireplace in lobby
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Ceiling fan
  • Heating
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Towels

Entertainment

  • 32-inch LED TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free newspapers
  • Individually decorated
  • Individually furnished
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 2:30 PM
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for INR 2000.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately INR 700 for adults and INR 500 for children
  • Self parking fee: INR 200 per day
  • Rollaway bed fee: INR 2000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Willow
Hotel Willow Banks
Hotel Willow Banks Shimla
Willow Banks
Willow Banks Hotel
Willow Banks Shimla
Willow Banks Shimla
Hotel Willow Banks Hotel
Hotel Willow Banks Shimla
Hotel Willow Banks Hotel Shimla

Frequently asked questions

Is Hotel Willow Banks pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Willow Banks?

Self parking is available for INR 200 per day.

What time is check-in at Hotel Willow Banks?

Check-in start time: 2 PM; Check-in end time: 2:30 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Willow Banks?

Check-out is at noon.

Where is Hotel Willow Banks located?

Situated in Shimla, this spa hotel is within a 10-minute walk of Mall Road, Christ Church, and Gaiety Theater. Gaiety Heritage Cultural Complex and Himalayan Aviary are also within 15 minutes. Shimla Station is 27 minutes by foot.

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Hotel Willow Banks Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 13 out of 41 reviews
Rating 8 - Good. 12 out of 41 reviews
Rating 6 - Okay. 4 out of 41 reviews
Rating 4 - Poor. 6 out of 41 reviews
Rating 2 - Terrible. 6 out of 41 reviews

7.8/10

Cleanliness

7.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Amarjeet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of property is very idyllic, staff very friendly & helpful x
Stayed 2 nights in Dec 2024

10/10 Excellent

jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding place with really helpful people who are so polite, courteous, and willing to go way beyond the ordinary to make your stay worthwhile.
Stayed 2 nights in Jan 2025

8/10 Good

Baburao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is in nice location
It is nice hotel in good location. The only problem with this hotel is that you need to go down to get taxi. There are lot of steps to climb if you have to go early in the morning as the lift will be operational after 8:00 AM. The service is good, and the staff are friendly
Stayed 2 nights in Sep 2024

10/10 Excellent

Nisha

Liked: Cleanliness, staff & service
Location
Stayed 2 nights in Feb 2023

10/10 Excellent

Aman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Sally

Stayed 1 night in Mar 2024

8/10 Good

Louisa

Stayed 3 nights in Mar 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service crew are friendly
Stayed 1 night in May 2022

2/10 Terrible

Sandeep

Disliked: Cleanliness, staff & service, property conditions & facilities
No heat no view but I paid for view room
Stayed 1 night in Feb 2022

10/10 Excellent

Anupam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was Good
Stayed 1 night in Jan 2022

2/10 Terrible

Gagandeep

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Check in process was not smooth.
Stayed 1 night in Jan 2022

4/10 Poor

DONG J

Disliked: Staff & service, amenities
I'll not stay at this hotel again. Compared to the rate (20,800INR for 3 nights), the quality of service was much behind of ven India Standard. 1. Room was very chilly but nothing from reception even though I asked to do some things. 2. Staff are working like government officials. 3. Do not respect any hospitality. They work like a machine. I think from the top manager to the staffs on the floor don't know how to catch up the needs of guest. Avoid this hotel.
Stayed 3 nights in Nov 2021

10/10 Excellent

Amrita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Oct 2021

6/10 Okay

Krishan

Hotel hasn’t Parking and overall is good
Stayed 1 night in Oct 2021

10/10 Excellent

Gurpreet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

8/10 Good

Verified traveler

Stayed 2 nights in Apr 2021

10/10 Excellent

Sandeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property located on the mall road of shimla
Stayed 1 night in Mar 2021

2/10 Terrible

Pallavi Sharma

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Partap verma needs to be thrown out
It was a terrible stay because of the front office ortaon Pratap Verma . He was non courteous rude and extramlu unproffesional . He wanted us to pay the entite amount upfront on check in and when we asked that we need mote time since the amount wwas disputed he starteed yelling at us saying “ main apni jeb se thodi donga paise “ . Apart ftpm him the entire staff was helpful including the manager sanjay . Who sorted our bill dispute and actes gracefully . I wish oeople are partap are not in yye hospitality industry . They give a bad nsmr yo the hotel and also to thier proffesion. Becsuse of his behaviour i woukd ne er have gond memories of this stay😡
Stayed 2 nights in Nov 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay...
The hotel is located at the mall road which makes it an excellent location. The stay was very comfortable. The service was excellent. I would definitely call this hotel as one of the best places to stay in Shimla.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
I have stayed before also very happy to see everything upgraded.The room service food and service is excellent but breakfast needs improvement and the manager looked disinterested in his work he doesn’t even have a smile on his face early morning sad to see such faces.The reception and check inn was properly done.Overall had a great time. Thanks
Stayed 3 nights in Dec 2019

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Place to Stay in Shimla
The best place to stay in Shimla. Right on the Mall Road with Cafe Shimla Times and Eighteen 71 What else you need?!! This is indeed the best location ever!
Stayed 2 nights in Dec 2018

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
This review was submitted before 2018 and has not been verified.

4/10 Poor

Verified traveler

Disliked: Staff & service
Average hotel.
Wifi was not working. TV channels were not working consistently. No urgency by hotel staff to fix the problem.
Stayed 1 night in Jul 2017
This review was submitted before 2018 and has not been verified.

4/10 Poor

John, Mumbai, MH

Disliked: Cleanliness, property conditions & facilities, room comfort
On the mall road. Period.
Typical three star hotel. Keep low expectations and you will be happy. Old hotel needs upkeep.