Search Chalets in Shahapur

"Clean room, everything worked well. Service was great. Food was very good. Sorroundings were not the best"

"Staying at this hotel was not without its challenges. I appreciated that it was a brand new hotel (opened only 3 weeks before my stay). I think this was one of the reasons for the challenges. Hot water and proper water pressure was a problem. The cleaning staff would sometimes not replace the complementary bottles of water and toilet paper. However, towards the end of my stay they seemed to be prompt with it. Even though there were problems I did like that the staff would attempt to correct the issue. Some of the good things I have to say, is that the restaurant staff was amazing! The food was good, the wait staff was friendly and prompt. They went out of their way to accommodate you! I am hoping that some of the problems were simply due to a new hotel and that the staff needed to work out the kinks. All in all the hotel was good and I hope they improve for the future "

"We stayed 2 nights at this property. The rooms are nice and the property is well maintained. The morning mountain views from our balcony were gorgeous. The only exception was the pool which was not maintained well. We weren’t comfortable swimming in it and that was a big disappointment for us. Power kept cutting in/out a lot, they have a generator that kicks in within 30 secs but it reset all the TV, AC settings which is annoying because of how often it happened. The food is Good. The service is very good. After we checked out, we realized we had left behind something in the room. We called the hotel and they were able to track the items for us, and courier them to us as requested. We really appreciated this so kudos to their team for taking this extra effort. "

"Food options limited Timing of use of facilities limited "

"Reception was responsive though cleanliness of bed was terrible and staff could not provide clean comforter and very bold to say that hotel didn’t have any clean comforter. We have to live with cover of comforter as a cover. Early morning no tea or coffee. It took their sweet time to serve. Staff education requires to handle customer. "

"Buffet needs huge improvement"