First let me say Mark is very nice to deal with, I wish we had not needed to talk as much as we did. We showed up after check in time, to find a cabin that had not been cleaned. I called Mark, he said they would be right back to finish. I took pics, they had yet to even begin. The cleaning crew showed up, so we figured we would play games to take up the time. Nope, as mentioned many times, the game table did not work and pool cues have broken tips. So we sat on the porch. We finally were able to unload and unpack about 3 hours later. During this time I spoke to Mark and he did compensate us for the night. Now, to start vacation. Fire up the grill (which you pay extra for) and cook supper, nope, no gas! Oh well, relax in the hot tub, nope, still cold from late cleaning. Sit by fire place and watch TV, nope, fire place won't light (get to spend couple hours next day letting someone work on it). We were not pleased at all! We come to the mountains every year and are looking for the cabin to keep coming back to, this certainly is not it. For over 300 dollars a night I do not expect to find broken windows, rotted doors and door frames, and games that do not work! The air hockey table is so worn out the pucks will not really float. The time spent waiting for the cleaning crew afforded me plenty of time to take pictures and video of these and other items. The downstairs bedroom has a horrible noise every time the water is turned on anywhere in the cabin or a toilet is flushed. I know this is a small thing, but a cabin of this size that will accommodate this large a group needs a larger coffee pot or maybe more than one pot. Too bad, this was at one time a very nice cabin in a nice area and having a gate/guard is a real bonus.