4/10 Poor
Katie B.
13 Jan, 2022
Disliked: Cleanliness
Stay at wilderness at the smokies over the Wyndham part of the resort!!!!!
This stay was definitely a disappointment. When we checked in they said we would have to come back down in the morning to meet with the concierge to get our parking pass and bracelet keys. I didn’t think much about this. But when I met back with the concierge it was nothing but a very pushy sales pitch. They actually could have given me the stuff the night before but wanted to give the concierge the chance to sell me with her forceful and rude sales tactics. When I rent from Vrbo I do not expect to get a time share and be harassed to sit through a meeting. She additionally called the room and my cell phone endless times to try and get me to sit through one of the Wyndham resort things. This was just the start of a downward spiral.
When we arrived to the room, a pair of disgusting and extremely dirty female thong underwear where hanging from the door knob in the hallway. I can’t even explain the disgust I had at that moment especially while I tried to explain to my four year old. But I figured that was out of there control and just notified them of the situation and asked to come get them.
The next morning we got up and made a pot of coffee. When we moved the coffee pot we had a ton of roaches scatter all over the counter.
We still had to go back down to the concierge to get our bracelets and parking pass, so I notified them when I got down there. The manager was very kind and told us she would get us moved to another unit. She did do this in a timely manner and apologized for the situation. But then the dreaded visit with the pushy concierge still had to happen to get our bracelets and parking pass. After everything else that had just occurred, that was the last thing I had wanted to sit through.
A few hours later we got back to the resort from playing in the snow in Carlo burg and the manager had our room ready so I stopped off at the front desk and got our new keys. The concierge tried at it again and each time I saw her the pushiness and shortness got worse.
Needless to say, these where just the big things that occurred and stuck out on our trip. The units are a decent set up to accommodate 4 guest, but don’t plan on being comfortable as the furniture is very uncomfortable. It was the exact same in both units we experienced. Also, if you plan on getting any sleep, don’t count on it if you are a light sleeper. At all hours of the night, there will be loads of minors rampaging the hallways yelling and running all night long.
Katie B.
Stayed 3 nights in Jan 2022