Over house was great. When we arrived, heat and A/C units were tripped out on an E1 error code. I reset the power to the units to reset the codes, which most people would know to do. They tripped again about 45 minutes later. I called the office to let them know and they said that it’s because both air handlers must be set to the same temperature and setting. Asked them that if it continued to be an issue, if they could move us to a vacant place? Didn’t even say we will see what we can do, have someone look at if, nothing. About the settings, yes they have to both be set to heat or AC at the same time, but the same temperature is BS. They purposely make dual zone mini-splits to maintain separate rooms at what ever temperature is desired. Anyways, the unit tripped in the middle of the night with temps in the 30’s-40’s. Sent them an email about the issue first thing that morning, no response, no apologies or anything. If I didn’t do AC work for a living, I wouldn’t have known to keep resetting power to the system just to get it to work for an hour at a time. Also, Hot water is limited, so I wouldn’t plan for more than 2-3 people to stay there. Management/owners obviously don’t care to move you to one of the many vacant buildings they had if you do have an issue. Beautiful place itself though.