I never write reviews but I feel like I had to share my experience. I have stayed at 5 stars and 4 stars around the world, and as a 4 stars hotel, this was absolutely one of the WORST hotel I have ever stayed at. The staff was probably the best out of the hotel, although they weren't super friendly but I think that is just their culture, they are professional and answered all our questions and they speak English well.
To start off, the noise. We stayed at room 905 and had a group of very very loud ladies at room 904. It was 1am and they were talking and laughing so loud, which shouldn't be a problem because like us they are on vacation too, but I guess the hotel walls and doors are not sound proof at ALL so It was like they were in our room practically. Our room was also very close to the elevator so we can hear EVERYTHING. We were supposed to be there for a week but the first night was so bad that I was about to switch to a different hotel the next day, regardless that I already paid in full. But I thought I would give it a try and instead of bothering the front desk I just wrote them a note and slide it into the room. They stopped right away the first night. But the second night and basically every night after that, I would hear banging and closing cabinets and drawers, and of course talking and laughing all night long up until at least 2am. So the 2nd night I called the front desk and told them next door was being loud and it is 1:30am.