There were two negatives about this place: First, and the reason we ended up switching hotels, was that the room we were given had a persistent odor of cigarette smoke. I have pretty severe allergies and this property was listed as non-smoking, so that was frustrating. The second barrier was that the front desk staffer did not speak any English and we had to use a translator app to communicate. I explained the issue and she said that it is a non-smoking hotel but "some of the rooms smell like smoke". She said she would look for smoke free rooms and call me (how?). We went out for dinner and came back to check in with her as she had not called. She said there were no free rooms. Near check-in was a small sign stating that smoking is allowed on the balconies of the rooms - most if not all rooms, including ours, had a balcony - and that guests shouldn't close the sliding door behind them because it will lock automatically. So, of course, guests go onto the balcony to smoke, but can't close the door behind them so the smoke... goes into the room! While they're technically not smoking IN the rooms, it's no wonder that the odor was so noticeable. We ended up staying the night in the hopes that the smell would become less noticeable but alas it didn't fade and I woke up feeling crappy. We switched hotels the next day but they wouldn't refund me for the remainder of the nights we booked (Hotels.com gave me a partial credit, THANK YOU!)