The host and service workers were great, and the rooms were well-appointed, modern, stylishly decorated, and looked great. However, at least for us, the heat was oppressive. We love the heated floor systems of Korea, but even when we turned them way down, the floors and rooms never cooled. We were on a higher floor and of course heat rises, so that is probably a factor. Others might also embrace the warmth, especially on chilly nights, but none of us could sleep because of it. We even opened the window to try to cool down the room, but that created a different problem: empty cans rolling around in the parking lot all night due to a recycling bin blowing over, couple of drunk guys screaming late in the night, etc. Could have just been a bad night that isn't representative of other nights. Really did love the place. Just gorgeous, and again, great staff, but wow, we all slept terribly.