6/10 Okay
Matthew G., Agoura Hills, CA
30 May, 2024
Liked: Cleanliness
Amazing property and local host, Vacasa central customer service is awful
We absolutely loved the property. It was big enough for our large family, especially clean, with a huge kitchen with all of the cooking essentials we needed. It's in a calm but centrally located neighborhood that's convenient to almost anywhere in downtown Seattle and the UW area, and only a few blocks' walk to Lake Union. The hot tub, grill, and fire pit were really nice touches. Overall great spot. Also, the local rep for the property manager, Belinda, was awesome. She was very responsive and helpful. Now, the negative. This property is managed by Vacasa. When I inquired the day prior about an early check in with the central Vacasa point of contact that had reached out, the answer was basically, no and don't even ask. It's difficult for me to believe that the house wasn't ready until exactly 4pm on check in day. I understand that early check in isn't ever guaranteed, but Vacasa acted like they weren't even going to try. We tried to ask again on the day of check-in, and again got the total shut-down. The same thing was true for the check out. Luckily, Belinda was much more helpful and accommodating. Overall, I will absolutely avoid any bookings associated with Vacasa in the future. I will stick to property owners with local points of contact, identified in advance, that I can contact like a real person, not some nameless and unfriendly central office (like a hotel chain). Overall, outstanding property, but we'll stay away from Vacasa in the future.
Matthew G.
Stayed 2 nights in May 2024