4/10 Poor
Kari L.
16 January 2025
Needs work...
We had a mixed experience during our stay at this property. The view from the unit and the location were great, as it was central to the attractions we wanted to visit. The layout worked well for our group of five. The lobby was nice, and the coffee shop outside the building was a convenient bonus. However, there were several maintenance and cleanliness issues. Maintenance staff from Vacasa were responsive, but many issues could not be resolved during our stay. The floors upstairs were dirty, and the bedspread had noticeable dirt. The main floor shower lacked a plastic curtain, and the water heater only allowed for two short showers before running out of hot water. The unit was cold upon arrival (58F) and took hours to heat up and never reached more then 66. There was only one small heater for the entire living space, and the baseboard heaters in the office and bedroom didn’t work. The living room window was broken, letting cold air in. We also had issues with lights not working, a peeling office chair, and a TV that wouldn’t stream. The neighborhood felt safe during the day but not at night. Communication with Vacasa was frustrating, as they only contacted us via text, and our VRBO messages went unanswered for days. This unit has potential, but the maintenance issues made it hard to enjoy our stay, and we wouldn't recommend it until these problems are addressed.
Kari L.
Stayed 3 nights in Dec 2024