6/10 Okay
Stefan
Traveled with partner
9 December 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is really nice , the rooms from modern up to Austrian style . We only went two days there for a short couple holiday. First night we had strange sounds coming from an other room or place in the house , after talking 2 Times to the night service - which is the owner he came and gave us a different room . We had to move at 00.30 in the morning cause we could not sleep with the sound happening every hour. The owner was not really happy that he had to come , cause he was on a big festival where he had some duty. Not really a sorry more an excuse - you came in a busy weekend - why did you not tell earlier - almost like making you feel bad for calling him . I had better service from his staff than him . The room was an upgrade but the whole way it was handled was not really customer - first like . Short two days with a disappointing first day weak excuses . The food and service in the restaurant is good - from 20.30 on now one is on the reception and you have to call a number if there is a problem , which I did a number of times and did not get straight away someone . It was nice but I would not more go there because of the experience we had with the owner at night . Sad and not soo good first time experience, I am a business owner too , I would not treat my customers like that .
Stefan
Stayed 2 nights in Dec 2024