As a first time guest it wasn't clear how to check in. The front door was locked and although I was given a code ot get in, it wasn't clear how to find my room or key. I had to ask another guest who just happened to be in one of the downstairs areas how to find registration, which was a lone man in a back office with the door closed. Our room did not have a number on it, so I wouldn't have been able to find it by myself. The room was nice and clean, although there was a bug (some kind of roach?) in the bathroom. There looked to be an interesting coffee shop downstairs, but it wasn't open before 8 or after 2, which is when I would have been able to get something. For a first time it wasn't great. I would go back again, although the price was high for the lack of service.