Room reserved had stains on the bed spread & sheets were dirty. Pill found on the bed. Given another room that was smaller but clean. So I paid more for a smaller room. We had to change to an earlier arrival date due to tropical storm warning for Florida. Hotels.com got the hotel to change the date but because they had a no refund policy the hotel added a $25 fee and then would not give me the discounted rate. Even though this was an extenuating circumstance due to the storm. Also, the cancellation insurance I purchased thru hotels.com, I called to see if this situation with the storm would be covered, I was transferred to claims and got no answer. Found out claims only opened M-F. So why did they transfer me to claims? Because I couldn’t get an answer, that was the reason I tried to change arrival date. The pool area was a slip hazard. I’m guessing they use a floor cleaner that that turns into an oil slick when wet. They had rubber mats sporadically placed but still had to cross the tile. I managed to make it by throwing a towel on the floor in front of me. That cancellation policy puts a lot of burden of proof on the buyer. I would think that if I showed the hotel confirmation of the cancellation, they would pay. What does it matter the reason? Folks, we live in an world that lacks the compassion of Christ. I will say that when we asked the hotel manager if the snacks were complimentary, she said no but because you had to change rooms, they are for you :)